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TOTO Careers

TOTO offers unprecedented opportunities for talented, experienced professionals.  As the world’s largest plumbing manufacturer, TOTO has been revolutionizing the plumbing industry in the U.S. since 1991, and continues to develop innovative and technologically advanced products.  At TOTO we are growing faster than ever and our success has created many new opportunities.

TOTO considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.  In addition, TOTO complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.  TOTO also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.  TOTO is committed to a drug-free workplace.


Production Operator
Morrow, Georgia

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

  • Regularly required to stand, use hands/fingers, to handle, twist or feel
  • Reach with hands and arms.
  • Frequently required to walk, stoop, kneel or crouch
  • Ability to speak and/or listen.
  • Occasionally required to sit.
  • Lifting up to 55lbs as required in job and SOP
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Repetitive bending/pulling.
  • Repetitive movements of fingers, hands, wrists and arms.


Work Environment:
The work environment consists of an indoor manufacturing facility with controlled environment.  Heat, humidity and barometric pressure can fluctuate depending on area of plant.  Depending on job, exposure to odors, fumes, sounds and product may require the use of Personal Protective Equipment(PPE) including, but not limited to, protective gloves, ear protection, eye protection and safety shoes.

Ideal candidates will be able to perform with the above requirements/conditions and have the following:

  • High school diploma, GED or equivalent
  • Six months assembly or production related experience
  • Basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals)
  • Ability to read and comprehend basic written instructions and procedures.
  • Must have mechanical capability.

Interested candidates should contact Human Resources by email at humanres@totousa.com for additional information. EOE


Product Manager
Morrow, Georgia

Location: Morrow, GA 30260
Employee Type: Full-Time
Industry: Consumer Products
Manages Others: Not Specified
Job Type: Sales Planning
Experience: At least 5 year(s)
Post Date 04/01/2014
Contact Information: Shay Moncrief

MAJOR FUNCTION:

Coordinates the development of strategies, promotion, and sales objectives associated with existing and new products and/or product lines. Advises corporate management of emerging market trends which may lead to product/service innovation. Directs research of new products and market acceptance research. Tracks market performance of TOTO products and of competitive products. Coordinates with other departments such as Branding, Engineering and Sales. Acts as a “champion” for assigned products or product categories. Works to improve the company’s market position and overall business growth.

RESPONSIBILITIES:

  1. Identifies, creates, develops and champions new business categories and models for TOTO Americas.
  2. Manages the research of historical and current global and Americas building trends in multiple market segments, including monitoring and analyzing competitive, economic and environmental changes which affect the company’s long range future.
  3. Participates in research and development of Universal Design concepts and ways to incorporate those concepts into existing products or new products.
  4. Develops plans and strategies to introduce new product or product family and presents proposals to top management for final approval.
  5. Supports and develops sales interface with business models.
  6. Participates in the development of international partnerships to support business strategy.
  7. Participates in the development and execution of new and current product portfolios, including product line reviews, product line rationalizations, and related product lifestyle issues.
  8. Implements approved plans and strategies for new products and/or product family.
  9. Ability to see long term organizational mission and motivate others to see the same.
  10. Establishes and maintains effective practices and procedures for employees regarding safety, training, good housekeeping, and discipline in accordance to applicable local, state and federal laws and regulations as well as the policies and procedures of TOTO.
  11. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
  12. Assumes other duties and responsibilities from time to time as directed.

REQUIREMENTS

EDUCATION:

  1. A minimum of five years field sales experience in the residential and/or commercial plumbing products sector with a major brand.
  2. Thorough knowledge of the traditional, wholesale plumbing distribution channel. Similar knowledge of the retail channel is also valuable.
  3. Strong experience planning and developing budgets.
  4. Must have the ability to travel up to 40% including internationally.

SKILLS:

Proficient in Microsoft Word, Excel, Access and PowerPoint are mandatory. Exposure to J.D. Edwards software would be a plus. . Excellent communication skills and ability to interact with customers, subordinates and upper management. Strong organization and project management skills.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to smoncrief@totousa.com for consideration. Resumes without salary requirements will not be considered.


Organizational Development Manager
Morrow, Georgia

Location: Morrow, GA 30260
Employee Type: Full-Time
Industry: Consumer Products
Manages Others: Not Specified
Job Type: Human Resources
Experience: At least 3 year(s)
Post Date 04/01/2014
Contact Information: Shay Moncrief

MAJOR FUNCTION:

Responsibilities include Organizational development across all aspects of the company, analyzing Job Descriptions, developing core competencies, assisting in establishing employee goals and objectives, training as appropriate addressing employee morale, and recruiting of management and above positions.

RESPONSIBILITIES:

  1. Working with department heads, key managers and executives to addressing organizational development need throughout the company.
  2. Analyze and maintain up to date job descriptions.
  3. In the analysis of job descriptions, responsibilities and duties develop job core competencies.
  4. Assist managers and supervisors in the development of goals and objectives. Develop a procedure to results of goals and objectives.
  5. Recommend, Develop and implement associated training for all levels related to the improvement of organizational and individual development.
  6. Project leader for leader for development, implementation and follow-up of employee satisfaction surveys.
  7. Maintains programs of employee appraisal and review to assure that employee performance is evaluated equitably and on a timely basis.
  8. In application of job responsibilities insures corporate philosophy and policies are an integral part of the process.
  9. Develops training material with the use of Microsoft products to include Power Point.
  10. Maintains appropriate records within area responsibilities.
  11. Travels based on need but primarily within the Atlanta area.
  12. Performs other incidental and related duties as required and assigned.

REQUIREMENTS

EDUCATION:

Bachelor’s degree in Human Resources or an equivalent work experience is mandatory. Three (3) years experience in progressive organizational development. An understanding of people and their problems and a sense of fairness and consistency. Must have expertise in all aspects of Microsoft products ex; word, excel and power point.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to smoncrief@totousa.com for consideration. Resumes without salary requirements will not be considered.


Process Engineer
Morrow, Georgia

Location: Morrow, GA 30260
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Engineering, Manufacturing
Experience: At least 2 year(s)
Post Date 02/19/2014
Contact Information: Jose Lopez

MAJOR FUNCTION:

Provides engineering support to maintain continuity of production flow by troubleshooting and timely problem solving, design and redesign of manufacturing processes as well as monitor and debug malfunctioning methods.

COMPETENCIES:

  1. Investigates and corrects problems associated with the production process. This may involve procedure, materials, controls, or equipment.
  2. Perform root cause analysis and recommends corrective actions for production problems.
  3. Responsible for development and implementation of preventive maintenance activities.
  4. Develops and initiates process improvements upon arrival to upgrade quality, yield and cost savings.
  5. Assist in training of employees and in updating technical documentation.
  6. Observes and recommends improvements to enhance safety practices and procedures.
  7. Acts as project manager for projects involving process improvements.
  8. Ensures activities are in accordance with local, state and federal laws as well as TOTO policy and procedures.

ADDITIONAL RESPONSIBILITIES:

  1. Upgrade current skills and knowledge of technology improvements.
  2. Exchange information with vendors and suppliers to improve production.
  3. Assists in insuring a safe work environment by maintaining and communicating goof safety practices.
  4. Perform other duties as assigned.

DIMENSIONS:

Responsible for process improvement throughout the production sections of TOTO USA, Inc.

RELATIONSHIPS AND CONTACTS:

Daily contact with engineers, management and production personnel informing them of process improvements. Frequent contact with vendors, suppliers and service providers. Attends conferences and symposiums as appropriate to exchange information and maintain technical competence.

SPECIFICATIONS:

Bachelor’s Degree in Materials, Ceramics, Mechanical Engineering or other related Engineering area. At least one (2) year of working experience is necessary. Working knowledge of PC and applicable software including Auto-Cad.

SUPERVISORY:

None.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.


Technical Support Representative
Morrow, Georgia

Location: Morrow, GA 30260
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Service
Experience: At least 3 year(s)
Post Date 02/19/2014
Contact Information: Jose Lopez

MAJOR FUNCTION:

Provides technical assistance to customers, potential customers, sales, distributors, manufacturer representatives, etc. related to proper installation, product features, specifications, and applicable product to meet designated specification.

COMPETENCIES:

  1. Responds to customer telephone and email inquiries regarding installation problems or malfunctions as well as provide step by step instructions to alleviate problems or malfunctions.
  2. Provides specifications of company products to architects, engineers, manufacturer representatives, field sales, etc. who are seeking to evaluate company products to determine if meet local and state building codes.
  3. Compiles claim data in order to form trend analysis as well as make product improvements.
  4. Provides documentation to customers and regulatory agencies denoting product specifications in order to verify compliance with local and state codes.
  5. Explains products and features to customers, potential customers, architects, engineers, plumbers, distributors, etc.
  6. Provides field support to customer and sales in order to evaluate claims due to quality, faulty installation, etc.
  7. Investigate, evaluate and approve repair claims of damaged products.
  8. Performs and evaluates comparison testing of competitor products.
  9. Prepares and distributes test reports or other information to regulatory agencies in order to determine if product meets state code requirements.
  10. Evaluate company products in accordance to certification standards.
  11. Provide input on installation manuals for new and improved products.
  12. Provide input on packaging specifications of company products for vendors.

ADDITIONAL RESPONSIBILITIES:

  1. Provides demonstrations/tours for engineers, architects, etc. requiring technical information as needed.
  2. Trains new sales managers, customer service, manufacturer representatives, distributors, etc. on company products as needed.
  3. Assists Product Engineering Manager as needed.
  4. Troubleshoots and repairs company products as needed.
  5. Install and evaluate performance on new experimental products.
  6. Perform other duties as assigned.

DIMENSIONS:

Responsible for technical support to customers, potential customers, field sales, customer service, distributors, manufacturers’ representatives, etc. for all TOTO companies.

RELATIONSHIPS AND CONTACTS:

Daily exchange of technical information with customers, potential customers, field sales, customer service representatives, distributors, manufacturer representatives, etc.

SPECIFICATIONS:

Has a minimum of 3 years experience as a service and repair plumber. A plumber’s license is desirable, but may be waived with adequate experience. Excellent verbal and written communication skills are mandatory. Candidate should be comfortable working with a personal computer using Microsoft operating system, in the Office environment.

SUPERVISORY:

This is not a supervisory position.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.


Production Supervisor - Casting
Morrow, Georgia

Location: Morrow, GA 30260
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Manufacturing/Production
Experience: At least 3 year(s)
Post Date 02/19/2014
Contact Information: Jose Lopez

MAJOR FUNCTION:

Supervises and coordinates the casting, drying, white ware inspection and maintenance of molds process to achieve the maximum utilization of materials, equipment, and manpower in accordance with quality standards and production schedules.

COMPETENCIES:

  1. Continuously strives to increase productivity and decrease operating costs through maximization of standard work methods and procedures, efficient utilization of material and equipment, and effective motivation of employees.
  2. Produce quality product in accordance with the established standards for the products produced in this department.
  3. Plans and organizes daily activities based on the production plans and information gained through engineering/production.
  4. Organizes and assigns positions to line operators and gives instructions on changes or new procedures introduced.
  5. Monitors and maintains line conditions including quality of workmanship, equipment operations and production parameters.
  6. Maintains equipment operation and troubleshoots possible equipment malfunctions with assistance from operating staff and engineers.
  7. Conducts quality/yield improvement activities, auditing operations, collecting data, checking defects and taking corrective actions.
  8. Trains, supervises and evaluates his/her subordinates.
  9. Maintains and provides personnel, production, and yield records.
  10. Ensures that all safety procedures are followed and maintains a safe working environment for employees.
  11. Establishes and maintains effective practices and procedures for employees regarding safety, training, good housekeeping, and discipline in accordance to applicable local, state, and federal laws and regulations as well as TOTO policies and procedures.
  12. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.

ADDITIONAL RESPONSIBILITIES:

  1. Monitors mold conditions in the machine and takes corrective action when necessary.
  2. Communicate with other supervisors to ensure work flow and quality is maintained.
  3. Perform other duties as assigned.

DIMENSIONS:

Responsible for production output and quality of the Cast Shop.

RELATIONSHIPS AND CONTACTS:

Daily contact with section managers, engineers and line workers. Also daily contact with supervisors involved in the flow of ware.

SPECIFICATIONS:

High school graduate with additional college courses. At least three (3) years of supervisor experience in manufacturing is essential.

SUPERVISORY:

Directly supervises thirty-five plus workers.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.


Customer Service Representative
Fairburn, Georgia

Location : 7700 Spence Rd., Fairburn, GA 30213
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Service
Education: High School Diploma Experience : At least 5 year(s)
Post Date : 12/05/2013
Contact Information : Jose Lopez

MAJOR FUNCTION:

Provides support to manufacturer representatives, distributors, company sales representatives, consumers and internal employees regarding stock status, purchase order processing/inquiries, purchase order changes, delivery dates, and application of product.

ESSENTIAL FUNCTIONS:

  1. Provides information to manufacturer representatives, distributors, field sales and end users such as account status, product availability, order status or other pertinent purchase order information.
  2. Call Center Operation functions, answering/logging calls in CRM tool.
  3. Facilitate engineering changes to existing products as needed to address market needs, enhance quality and/or improve cost.
  4. Utilizes all systems efficiently to process purchase orders, track shipments, review supply/demand. Systems includes JDE operating system, web based order management tools, shipment tracking/freight estimation tools.
  5. Communicates with Fulfillment specific shipping requirements on urgent or shipments that require specialized services. Will be required to understand the different shipping options available based on weight/cube of the purchase order and the customer requirements.
  6. Maintains and files all appropriate sales information.
  7. Product Knowledge to effectively answer customer inquiries regarding key features, function and benefits of products. Keep abreast of all Product Bulletins, Sales Bulletins and Lead Times. Understand Product Warranties and knowledge of spare parts/components.
  8. Sales Program Knowledge required as related to Sales Discount and Freight.
  9. For all purchase orders, sales samples, and quotes submitted to Customer Service for processing, ensure all are processed in a timely manner. Purchase Orders will be audited to ensure that they are priced per Freight and Discount Programs and distributor registration. May require additional contact to manufacturer representatives or company sales representatives.
  10. Works with Account Analysts to ensure all claims are processed in a timely manner as it relates to reshipping product.
  11. Assist Customer Service Supervisor and Manager in all functions as needed.

ADDITIONAL RESPONSIBILITIES:

  1. Refers customer calls to appropriate departments when required.
  2. Performs other duties as assigned.

DIMENSIONS:

Provides cordial, effective, informative administrative support to manufacturer representatives, field sales, distributors, and end users in assigned territories.

RELATIONSHIPS AND CONTACTS:

Daily contact with various TOTO departments and staff as well as field sales, manufacturers representatives, and end users.

SPECIFICATIONS:

High school diploma is required. At least (5-7) years of customer service experience / inside sales support are required. Must possess excellent interpersonal skills as well as verbal and written communication skills. Must be proficient in Microsoft Outlook, Microsoft Word, Excel, and PowerPoint. Exposure to a CRM tool or similar software would be a plus.

SUPERVISORY:

This is not a supervisory position.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.


Associate Database Administrator
Morrow, Georgia

Location : 1155 Southern Rd, Morrow GA 30260
Employee Type : Full-Time
Industry : IT
Manages Others : Not Specified
Job Type : Technician
Education: At least 2 year(s)
Post Date : 12/05/2013
Contact Information : Jose Lopez

MAJOR FUNCTION:

Support all databases that provide efficient and accurate sales order processing and sales reporting.

CORE RESPONSIBILITIES:

  1. Support and maintain data integrity for sales reporting to ensure that accurate and reliable information is being reported on a daily and monthly basis.
  2. Monitor performance of various databases to eliminate service interruptions.
  3. Collaborate with Sales Planning, Branding, IT, and other departments as needed to update systems with accurate product information.
  4. Maintain B2B and B2C websites with accurate product information to ensure and efficient user experience and orders are processed accurately.
  5. Salesforce.com administrative requirements that include:  reporting, survey maintenance, custom objects/development.

DAILY RESPONSIBILITIES INCLUDE:

  1. Sales Reporting Processes and Database
  2. B2B Item Registration
  3. B2C Item Registration
  4. JDE Item Master Maintenance
  5. Other duties as required by department.

REQUIRED PROGRAM LANGUAGE:

VB, VBA, SQL, PHP, knowledge of Salesforce.com is a plus also

RELATIONSHIPS AND CONTACTS:

Daily contact with members of the Sales Integration team and various other departments.

SUPERVISORY RESPONSIBILITY:

This position does not require direct supervision of employees.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.


Quality Engineer ISO Coordinator
Atlanta, Georgia

Location : Morrow, GA 30260
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Engineering, Manufacturing
Experience : At least 3 year(s)
Post Date : 10/23/2013
Contact Information : Jose Lopez

MAJOR FUNCTION:

Provides Quality Assurance & Environmental Policy support. Maintain quality assurance procedures, practices and standard evaluation methods that will ensure product quality and integrity.

COMPETENCIES:

  1. Ensures that product quality is attained in the assigned product group or program through fulfillment of TOTO quality standards and quality program requirements.
  2. Responsible for NCR’s, CAR’s, PAR’s program for ISO 9001 Quality Management System (QMS) and ISO 14001 Environmental Management System (EMS).
  3. Provide direction & coordination of 3rd party ISO inspections & audits.
  4. Responsible for internal & external ISO audit programs
  5. Write basic required ISO policies and procedures.
  6. Compiles statistical data and provides reports to support the ISO management systems.
  7. Provides required ISO training to support management systems.
  8. Responsible for document control for ISO 9001 QMS and ISO 14001 EMS activities.
  9. Investigates field returns of unacceptable product. Issue and analyze summary reports for corrective action.
  10. Documents, compiles and reports inspection results.
  11. Collect information, develop and issue supplier corrective action request and internal corrective action request.
  12. Recommends revisions, corrections or changes determined during inspection.
  13. Develop, recommend and update quality procedures.
  14. Conducts statistical studies, analysis of data, and issues reports as needed.
  15. Provide technical assistance to other departments, suppliers, and customers as needed.
  16. Perform quality audits as needed.
  17. Review processes and recommend corrective actions.
  18. Performs and ensures that competitive sample analysis are completed in a timely manner and forwarded as appropriate.
  19. Field trips to suppliers and end users for the purpose of inspections, quality audits, root cause analyses, and implementing corrective and /or preventive actions.
  20. Repair of returned customer products, if required.

ADDITIONAL RESPONSIBILITIES:

  1. Inspection and/or survey of supplier’s facilities to evaluate adherence to the company’s quality and/or environmental requirements for products or systems.
  2. Conduct principle quality control & environmental policy meetings as needed.
  3. Performs other duties as assigned.

DIMENSIONS:

Responsible for overall corporate & environmental quality. Responsible for inspection, determination and maintaining quality standards for assigned area.

RELATIONSHIPS AND CONTACTS:

Daily contact with all engineering areas, production personnel, vendors, and customers.

SPECIFICATIONS:

Bachelor’s degree in Quality Assurance, material science, ceramics or a related engineering field as well as three (3) years of internal auditing, quality assurance & environmental experience is required. Must have the ability to read and comprehend standard operating procedures, quality control & assurance terminology and other technical manuals. Must be able to perform basic mathematical calculations and basic statistics. Must have good overall communication skills with employees at all levels of the organization. Working knowledge of CAD programs and Microsoft Office (Word, Excel, PowerPoint, and Access).

SUPERVISORY RESPONSIBILITY:

This is not a supervisory position.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.

 


Architect and Design Representative
New York, NY

Employee Type : Full-Time
Industry : Consumer Products
Building Materials : Manufacturing
Manages Others : No
Job Type : Architect and Design Representative
Education : 4 Year Degree
Experience : At least 3 year(s)
Travel : New York and NE Region
Post Date : 3/8/2013
Contact Information : Darrell Matheny

MAJOR FUNCTION:

Coordinates information and routinely makes in-person contact with architecture firms, design firms, engineering firms, construction managers, developers, mechanical contractors, plumbing contractors, property managers, and building owners.

COMPETENCIES:

  1. Maintains regular in-person contact with specifiers of residential and commercial plumbing products in greater New York City market.
  2. Distributes announcements, sales bulletins, new product bulletins, and literature.
  3. Maintains close relationships with TOTO Sales and Branding departments.
  4. Introduces new product and presents updated information.
  5. Establishes new relationships with specifiers to gain sales and market penetration.
  6. Practices efficient and effective territory management of outside sales contact with firms and individuals in the specification market.
  7. Develops and maintains accurate database of industry contacts.
  8. Coordinates and fulfills requests for sample materials.
  9. Work regional and national trade shows and exhibitions, ie: Greenbuild, AIA, ASPE.

ADDITIONAL RESPONSIBILITIES:

  1. Maintain up-to-date information concerning industry contacts, market status, sales opportunities.
  2. Delivers and distributes information and specification as requested.
  3. Prepares necessary expense and sales reports on a timely (weekly) basis.
  4. As necessary overnight travel involved.
  5. Perform other duties as assigned.

SPECIFICATIONS:

Bachelor’s Degree or Similar Experience.
Self-starter with excellent territory management ability.
Strong interpersonal, verbal, and written communication skills are a must.
Must have excellent presentation skills.
Must have proficiency in Microsoft Word, Excel, and Power Point.

DIMENSIONS:

Serves as a liaison between TOTO and industry associations including but not limited to ASID, AIA, USGBC, ASPE (and others), attending regular meetings and events.

RELATIONSHIPS AND CONTACTS:

Works closely with Territory Sales Representatives, Business Development Manager, TOTO NYC Gallery, TOTO Regional Sales and Branding. Reports to Director of Sales Region.

SUPERVISOR RESPONSIBILITY:

This position does not require direct supervision of employees.

If you meet these qualifications, please submit your resume and cover letter including salary history to dmatheny@totousa.com Resumes without salary history will not be considered.


 

   
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