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Careers
TOTO, the world’s largest plumbing manufacturer, offers a wide range of opportunities for talented, experienced professionals.

Our company was created almost a century ago in Japan, and we are an industry leader worldwide in sustainability, innovation and design. Our success in developing beautiful and technologically advanced products has fueled expansion and growth at TOTO, creating many new and interesting employment opportunities for qualified individuals. We invite you to explore your TOTO career possibilities today.

TOTO considers all applicants for employment without regard to race, religion, gender, sexual orientation, national origin, age, disability, or status as a US military veteran in accordance with federal law. In addition, TOTO complies with applicable state and local laws prohibiting discrimination in employment wherever it maintains facilities. TOTO also provides reasonable accommodation to individuals with a disability in accordance with applicable laws. TOTO is committed to a drug-free workplace.

Customer Service Representative

Fairburn, Georgia

Location : Fairburn, GA 30213
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Customer Service
Experience : At least 3 year(s)
Post Date : 07/29/2014
Contact Information : Jose Lopez

MAJOR FUNCTION:

Provides support to manufacturer representatives, distributors, company sales representatives, consumers and internal employees regarding stock status, purchase order processing/inquiries, purchase order changes, delivery dates, and application of product.

ESSENTIAL FUNCTIONS:

  1. Provides information to manufacturer representatives, distributors, field sales and end users such as account status, product availability, order status or other pertinent purchase order information.
  2. Call Center Operation functions, answering/logging calls in CRM tool.
  3. Assigned to a specific sales territory to provide sales support as related to all order management functions.  As needed, will be required to assist with other territories as necessary.
  4. Utilizes all systems efficiently to process purchase orders, track shipments, review supply/demand.  Systems includes JDE operating system, web based order management tools, shipment tracking/freight estimation tools.
  5. Communicates with Fulfillment specific shipping requirements on urgent or shipments that require specialized services.  Will be required to understand the different shipping options available based on weight/cube of the purchase order and the customer requirements.
  6. Maintains and files all appropriate sales information.
  7. Product Knowledge to effectively answer customer inquiries regarding key features, function and benefits of products.  Keep abreast of all Product Bulletins, Sales Bulletins and Lead Times.  Understand Product Warranties and knowledge of spare parts/components.
  8. Sales Program Knowledge required as related to Sales Discount and Freight.
  9. For all purchase orders, sales samples, and quotes submitted to Customer Service for processing, ensure all are processed in a timely manner.  Purchase Orders will be audited to ensure that they are priced per Freight and Discount Programs and distributor registration.  May  require additional contact to manufacturer representatives or company sales representatives
  10. Works with Account Analysts to ensure all claims are processed in a timely manner as it relates to reshipping product
  11. Assist Customer Service Supervisor and Manager in all functions as needed.

ADDITIONAL RESPONSIBILITIES:

  1. Refers customer calls to appropriate departments when required.
  2. Performs other duties as assigned

DIMENSIONS:

Provides cordial, effective, informative administrative support to manufacturer representatives, field sales, distributors, and end users in assigned territories.

RELATIONSHIPS AND CONTACTS:

Daily contact with various TOTO departments and staff as well as field sales, manufacturers representatives, and end users.

SPECIFICATIONS:

High school diploma is required. At least (5-7) years of customer service experience / inside sales support are required.  Must possess excellent interpersonal skills as well as verbal and written communication skills. Must be proficient in Microsoft Outlook, Microsoft Word, Excel, and PowerPoint. Exposure to a CRM tool or similar software would be a plus.

SUPERVISORY:

This is not a supervisory position.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.

About TOTO:

TOTO USA is headquarters for the Americas Division of the TOTO Global Group, which was established in 1917 with the founding of TOTO, Ltd., in Kitakyushu, Japan. TOTO is the world’s largest manufacturer of bathroom fixtures and fittings with $5.1 billion dollars in annual sales. For nearly 100 years, TOTO has been the recognized leader in innovation, performance, and design in products that enhance the luxury bathroom experience. Today, the company maintains 23,500 employees in 69 offices around the world and owns manufacturing facilities in Japan, the US, Mexico, China, and Europe with an affiliated network of more than 80 production facilities worldwide. With more than 1,500 engineers on staff and three centers devoted to research and development, TOTO is dedicated to engineering products that respect the environment while meeting people's needs for comfort, beauty, and performance. TOTO’s corporate philosophy – People-First Innovation – is the guiding principle for all the company’s processes, from engineering and design to manufacturing and sales. Consumers enjoy the peace of mind that comes from knowing they purchased a world-class brand that innovates to improve people’s quality of life. Winner of numerous domestic and international awards and recognitions, TOTO is the only plumbing manufacturer honored as Water Efficiency Leader by the Environmental Protection Agency. The company continues to raise industry standards and consumer expectations as to what is possible in the bathroom, as TOTO believes a high-quality bathroom is an experience and an everyday luxury people value and appreciate.

For more information, consumers may visit www.totousa.com or call 1.888.295.8134, Option 5. Follow TOTO on Twitter (@TOTOUSA) and become a TOTO fan on Facebook

Product Manager

Morrow, Georgia

Location : Morrow, GA 30260
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Manager
Experience: At least 3 year(s)
Post Date : 7/7/2014
Contact Information : Shay Moncrief

MAJOR FUNCTION:

Coordinates the development of strategies, promotion, and sales objectives associated with existing and new products and/or product lines.  Advises corporate management of emerging market trends which may lead to product/service innovation.  Directs research of new products and market acceptance research. Tracks market performance of TOTO products and of competitive products.  Coordinates with other departments such as Branding, Engineering and Sales.  Acts as a “champion” for assigned products or product categories. Works to improve the company’s market position and overall business growth.                                                                                                                                  

COMPETENCIES:

  1. Identifies, creates, develops and champions new business categories and models for TOTO Americas.
  2. Manages the research of historical and current global and Americas building trends in multiple market segments, including monitoring and analyzing competitive, economic and environmental changes which affect the company’s long range future.
  3. Participates in research and development of Universal Design concepts and ways to incorporate those concepts into existing products or new products.
  4. Develops plans and strategies to introduce new product or product family and presents proposals to top management for final approval.
  5. Supports and develops sales interface with business models.
  6. Participates in the development of international partnerships to support business strategy.
  7. Participates in the development and execution of new and current product portfolios, including product line reviews, product line rationalizations, and related product lifestyle issues.
  8. Implements approved plans and strategies for new products and/or product family.
  9. Ability to see long term organizational mission and motivate others to see the same.

ADDITIONAL RESPONSIBILITIES

  1. Establishes and maintains effective practices and procedures for employees regarding safety, training, good housekeeping, and discipline in accordance to applicable local, state and federal laws and regulations as well as the policies and procedures of TOTO.
  2. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
  3. Assumes other duties and responsibilities from time to time as directed.

SPECIFICATIONS:

  1. A minimum of five years field sales experience in the residential and/or commercial plumbing products sector with a major brand. 
  2. Thorough knowledge of the traditional, wholesale plumbing distribution channel. Similar knowledge of the retail channel is also valuable.
  3. PC skills in Microsoft Word, Excel, Access and PowerPoint are mandatory
  4. Strong experience planning and developing budgets.
  5. Strong organization and project management skills.
  6. Excellent communication skills and ability to interact with customers, subordinates and upper management.
  7. Must have the ability to travel up to 40% including internationally.

SUPERVISORY RESPONSIBILITY:

This position does not require direct supervision of employees.

Showroom Coordinator

Boston, MA

Employee Type : Full-Time
Industry : Consumer Products
Building Materials : Manufacturing
Manages Others : Not Spcified
Job Type : Sales
Experience : At least 3 year(s)
Post Date : 8/1/2014
Contact Information : Shay Moncrief

MAJOR FUNCTION:

  • Coordinate marketing programs and outreach to the design community via the TOTO Gallery and Partner showrooms for the purpose of raising the profile of TOTO in the A&D community and accelerating sales through our Partner showrooms.
  • Interact with customers in the TOTO Gallery.
  • Maintain TOTO Gallery space.

COMPETENCIES:

  1. Work with Sales division to service the needs of architects, designers, other specifiers and TOTO showroom partners visiting the TOTO gallery
  2. Assist in providing necessary material and product/company information to customers upon inquiry.
  3. Maintain a database of showroom visitors and report on gallery traffic
  4. Oversee general office operations, including upkeep of showroom space, monthly billing and expense reporting; keep Gallery design fresh and on brand with newest TOTO products and brand messaging, working with Sales and Branding team members
  5. Plans and coordinates events at the TOTO gallery such as product launch, training, design or customer related and other brand related events
  6. Maintain status reports of projects deadlines and gallery budgets
  7. Assist with the day-to-day execution of the showroom merchandising program for partner showrooms in the region
  8. Assist in the planning and coordination of regional trade shows.
  9. Maintains effective practices and procedures for employees regarding safety, training, good housekeeping, and discipline in accordance to applicable local, state, and federal laws and regulations, policies and procedures of TOTO.

ADDITIONAL RESPONSIBILITIES:

  1. Develop new relationships and continuously improve upon existing relationships within the design and specification community by promoting TOTO brand within industry associations
  2. Support sales team with product training in customer showrooms
  3. Assist with customized training presentations for sales and business development teams as needed
  4. Become a CEU (Continuing Education) provider to conduct training courses to local industry associations and A&D firms to promote TOTO products and brand. Report and update leads and training in Sales Force.
  5. Some weeknight and weekend hours are needed during special events.
  6. Some light travel to tradeshows, national sales meetings or customer showrooms as needed
  7. Performs other duties as assigned.

DIMENSIONS:

Provides marketing support regionally (and nationally when necessary). Maintains TOTO Gallery.

RELATIONSHIPS AND CONTACTS:

Daily contact with Marketing Director, Manager, Coordinators, field sales, designers/architects and customers.

SPECIFICATIONS:

Bachelor’s degree in interior design, retail merchandising or retail sales and at least 2 years of related experience.  Must have strong verbal and written communication skills.  Knowledge of Microsoft Office mandatory.  Strong multitasking and organizational skills a must. Interior Design background and Auto CAD experience is a strong plus. This position has potential career path into A&D specifier or Business Development role.

District Sales Manager - Ohio

Ohio

Employee Type : Full-Time
Industry : Consumer Products
Building Materials : Manufacturing
Manages Others : Not Spcified
Job Type : Sales
Experience : At least 3 year(s)
Post Date : 7/1/2014
Contact Information : Shay Moncrief

MAJOR FUNCTION:

To increase market penetration in assigned geographical territory within accordance of company marketing strategies.

COMPETENCIES:

  1. Source, evaluate and recommend viable distributors, wholesalers, and manufacturer representatives to market products in assigned territory.
  2. Train and provide support to distributor/wholesalers/manufacturer representatives to establish effective network.
  3. Maintain close relationships with distributor/wholesaler/manufacturer representatives network to determine competitive sales trends, competitor activities and competitor pricing.
  4. Develops leads for medium to large construction projects and pursue through engineering, architectural, general contractors, etc. to quote job.  Follows up on quotes to obtain orders.  
  5. Assists in developing marketing strategies within territory to build name recognition of company products.
  6. Investigate customer complaints of defective product or unsatisfactory service and recommend appropriate action necessary to resolve complaints.  Follows complaints to satisfactory conclusion between customer and company.
  7. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.

ADDITIONAL RESPONSIBILITIES:

  1. Maintain up-to-date information concerning sales prices, availability of product, production schedules, profit contribution, sales policies, sales trends, and status of current orders to meet marketing objectives and assure the company satisfies customer requirements to greatest practical extent.
  2. Incumbent reports any information as to a change in the financial status of customers.
  3. Prepares necessary expense and sales reports on a timely (weekly) basis.
  4. Maintain memberships and participation in association and affiliated industry groups.
  5. Performs other duties as assigned.

DIMENSIONS:

Shares in the sales and goals for assigned geographical area.

RELATIONSHIPS AND CONTACTS:

Daily contact with distributors/wholesalers/manufacturer representatives of products as well as engineering firms, architects, general contractors, etc.  Frequent contact within trade associations, shows, etc.

SPECIFICATIONS:

B.B.A. in sales, marketing or related field plus at least three (3) years of industry experience.

SUPERVISORY RESPONSIBILITY:

None

Process Engineer

Process Engineer

Location : Atlanta, GA 30310
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Engineering, Manufacturing
Experience : At least 1 year
Post Date : 08/18/14
Contact Information : Jose Lopez

MAJOR FUNCTION:

Provides engineering support to maintain continuity of production flow by troubleshooting and timely problem solving, design and redesign of manufacturing processes as well as monitor and debug malfunctioning methods.

COMPETENCIES:

  1. Investigates and corrects problems associated with the production process.  This may involve procedure, materials, controls, or equipment.
  2. Perform root cause analysis and recommends corrective actions for production problems.
  3. Responsible for development and implementation of preventive maintenance activities.
  4. Develops and initiates process improvements upon arrival to upgrade quality, yield and cost savings.
  5. Assist in training of employees and in updating technical documentation.
  6. Observes and recommends improvements to enhance safety practices and procedures.
  7. Acts as project manager for projects involving process improvements.
  8. Ensures activities are in accordance with local, state and federal laws as well as TOTO policy and procedures.

ADDITIONAL RESPONSIBILITIES:

  1. Upgrade current skills and knowledge of technology improvements.
  2. Exchange information with vendors and suppliers to improve production.
  3. Assists in insuring a safe work environment by maintaining and communicating goof safety practices.
  4. Perform other duties as assigned.

DIMENSIONS:

Responsible for process improvement throughout the production sections of TOTO USA, Inc.

RELATIONSHIPS AND CONTACTS:

Daily contact with engineers, management and production personnel informing them of process improvements.  Frequent contact with vendors, suppliers and service providers.  Attends conferences and symposiums as appropriate to exchange information and maintain technical competence.

SPECIFICATIONS:

Bachelor’s Degree in Materials, Ceramics, Mechanical Engineering or other related Engineering area.  At least one (2) year of working experience is necessary.  Working knowledge of PC and applicable software including Auto-Cad.

SUPERVISORY RESPONSIBILITY:

None.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.

TOTO considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.  In addition, TOTO complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.  TOTO also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.  TOTO is committed to a drug-free workplace.

About TOTO:

TOTO USA is headquarters for the Americas Division of the TOTO Global Group, which was established in 1917 with the founding of TOTO, Ltd., in Kitakyushu, Japan. TOTO is the world’s largest manufacturer of bathroom fixtures and fittings with $5.1 billion dollars in annual sales. For nearly 100 years, TOTO has been the recognized leader in innovation, performance, and design in products that enhance the luxury bathroom experience. Today, the company maintains 23,500 employees in 69 offices around the world and owns manufacturing facilities in Japan, the US, Mexico, China, and Europe with an affiliated network of more than 80 production facilities worldwide. With more than 1,500 engineers on staff and three centers devoted to research and development, TOTO is dedicated to engineering products that respect the environment while meeting people's needs for comfort, beauty, and performance. TOTO’s corporate philosophy – People-First Innovation – is the guiding principle for all the company’s processes, from engineering and design to manufacturing and sales. Consumers enjoy the peace of mind that comes from knowing they purchased a world-class brand that innovates to improve people’s quality of life. Winner of numerous domestic and international awards and recognitions, TOTO is the only plumbing manufacturer honored as Water Efficiency Leader by the Environmental Protection Agency. The company continues to raise industry standards and consumer expectations as to what is possible in the bathroom, as TOTO believes a high-quality bathroom is an experience and an everyday luxury people value and appreciate.

For more information, consumers may visit www.totousa.com or call 1.888.295.8134, Option 5. Follow TOTO on Twitter (@TOTOUSA) and become a TOTO fan on Facebook

Plumber Technical Support Representative

Location : Ontario, CA 91761 and Atlanta, GA 30213
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Service
Experience : At least 3 year(s)
Post Date : 09/11/14
Contact Information : Jose Lopez

 

MAJOR FUNCTION:

Provides technical assistance to customers, potential customers, sales, distributors, manufacturer representatives, etc. related to proper installation, product features, specifications, and applicable product to meet designated specification.

COMPETENCIES:

  1. Responds to customer telephone and email inquiries regarding installation problems or malfunctions as well as provide step by step instructions to alleviate problems or malfunctions.
  2. Provides specifications of company products to architects, engineers, manufacturer representatives, field sales, etc. who are seeking to evaluate company products to determine if meet local and state building codes.
  3. Compiles claim data in order to form trend analysis as well as make product improvements.
  4. Provides documentation to customers and regulatory agencies denoting product specifications in order to verify compliance with local and state codes.
  5. Explains products and features to customers, potential customers, architects, engineers, plumbers, distributors, etc.
  6. Provides field support to customer and sales in order to evaluate claims due to quality, faulty installation, etc.
  7. Investigate, evaluate and approve repair claims of damaged products.
  8. Performs and evaluates comparison testing of competitor products.
  9. Prepares and distributes test reports or other information to regulatory agencies in order to determine if product meets state code requirements.
  10. Evaluate company products in accordance to certification standards.
  11. Provide input on installation manuals for new and improved products.
  12. Provide input on packaging specifications of company products for vendors.

ADDITIONAL RESPONSIBILITIES:

  1. Provides demonstrations/tours for engineers, architects, etc. requiring technical information as needed.
  2. Trains new sales managers, customer service, manufacturer representatives, distributors, etc. on company products as needed.
  3. Assists Product Engineering Manager as needed.
  4. Troubleshoots and repairs company products as needed.
  5. Install and evaluate performance on new experimental products.
  6. Perform other duties as assigned.

DIMENSIONS:

Responsible for technical support to customers, potential customers, field sales, customer service, distributors, manufacturers’ representatives, etc. for all TOTO companies.

RELATIONSHIPS AND CONTACTS:

Daily exchange of technical information with customers, potential customers, field sales, customer service representatives, distributors, manufacturer representatives, etc.

SPECIFICATIONS:

Has a minimum of 3 years experience as a service and repair plumber.   A plumber’s license is desirable, but may be waived with adequate experience.  Excellent verbal and written communication skills are mandatory.  Candidate should be comfortable working with a personal computer using Microsoft operating system, in the Office environment.

SUPERVISORY RESPONSIBILITY:

No direct supervisory responsibility.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.

 

About TOTO:

TOTO USA is headquarters for the Americas Division of the TOTO Global Group, which was established in 1917 with the founding of TOTO, Ltd., in Kitakyushu, Japan. TOTO is the world’s largest manufacturer of bathroom fixtures and fittings with $5.1 billion dollars in annual sales. For nearly 100 years, TOTO has been the recognized leader in innovation, performance, and design in products that enhance the luxury bathroom experience. Today, the company maintains 23,500 employees in 69 offices around the world and owns manufacturing facilities in Japan, the US, Mexico, China, and Europe with an affiliated network of more than 80 production facilities worldwide. With more than 1,500 engineers on staff and three centers devoted to research and development, TOTO is dedicated to engineering products that respect the environment while meeting people's needs for comfort, beauty, and performance. TOTO’s corporate philosophy – People-First Innovation – is the guiding principle for all the company’s processes, from engineering and design to manufacturing and sales. Consumers enjoy the peace of mind that comes from knowing they purchased a world-class brand that innovates to improve people’s quality of life. Winner of numerous domestic and international awards and recognitions, TOTO is the only plumbing manufacturer honored as Water Efficiency Leader by the Environmental Protection Agency. The company continues to raise industry standards and consumer expectations as to what is possible in the bathroom, as TOTO believes a high-quality bathroom is an experience and an everyday luxury people value and appreciate.

For more information, consumers may visit www.totousa.com or call 1.888.295.8134, Option 5. Follow TOTO on Twitter (@TOTOUSA) and become a TOTO fan on Facebook

Mechanical Engineer

Mechanical Engineer

Location : Morrow, GA 30260
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Engineering, Manufacturing
Experience : At least 3 years
Post Date : 09/30/14
Contact Information : Jose Lopez

MAJOR FUNCTION:

 

To insure uninterrupted operation of production equipment through an effective program of maintaining, improving, enhancing or replacing mechanical equipment as necessitated in assigned facility.  Provides technical guidance to process engineers, managers and other personnel as required.

 

COMPETENCIES:

 

  1. Troubleshoots and directs repair of malfunctioning mechanical equipment as needed.
  2. Develop and design as well as direct the installation of new or modified mechanical equipment to maximize efficiency.
  3. Monitors and corrects malfunctions of new or modified mechanical equipment as needed.
  4. Monitors, evaluates, and recommends corrective action for repetitive production delays to reduce downtime.
  5. Solicits bids from contractors, vendors, etc. for mechanical engineering projects, develop costing of projects, and make recommendations based on best overall solution and cost.
  6. Provides technical guidance for preventive mechanical maintenance programs.
  7. Coordinates projects with process and electrical engineers, maintenance and other assigned personnel as needed.
  8. Acts as Project Manager for assigned projects as needed.
  9. Maintains effective practices and procedures for employees regarding safety, training, good housekeeping and discipline in accordance to applicable local, state, and federal laws and regulations as well as policies and procedures of TOTO.
  10. Ensures activities are in accordance with local, state and federal laws and regulations as well as TOTO policy and procedures.

 

ADDITIONAL RESPONSIBILITIES:

 

  1. Maintains an excellent understanding of complex mechanical equipment.
  2. Maintains a thorough knowledge of machinery design and applications.
  3. Demonstrates and communicates an expertise of good maintenance practices.
  4. Trains maintenance and production technicians as needed.
  5. Performs drafting and/or autocad as needed.
  6. Updates prints as modifications or new equipment is added.
  7. Performs other duties as assigned.

 

DIMENSIONS:

 

Responsible for safe and efficient operation of all mechanical equipment in TOTO plants and for recommending new equipment as technology progresses.

 

RELATIONSHIPS AND CONTACTS:

 

Provides ongoing direction and consultation to TOTO production personnel to insure that production is optimized.  Provides reports as required to TOTO management.  Periodic exchange of information with vendors in the realm of acquiring new equipment and/or negotiating for technical services.

 

SPECIFICATIONS:

 

Bachelor’s degree in Mechanical Engineering or Technology with three to ten years of manufacturing experience.

 

SUPERVISORY RESPONSIBILITY:

 

Supervises maintenance and other assigned personnel as needed.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.

Quality Engineer

email

Location : Fairburn, GA 30213
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Engineering
Experience : At least 3 years
Post Date : 11/06/14
Contact Information : Jose Lopez

MAJOR FUNCTION:

Provides Quality Assurance support for the company to ensure the product is manufactured in accordance to company quality requirements while maintaining production flow.

 

COMPETENCIES:

 

  1. Ensures that product quality is attained in the assigned product group or program through fulfillment of TOTO quality standards and quality program requirements.
  2. Conduct Production Parts Approval Process in coordination with new product development and new component approval.
  3. Ensure that production equipment and measurement equipment calibration is maintained through conducting in-house calibration and working with external labs and calibration services.
  4. Complete a variety of dimensional measurements using measurement tools consisting of but not limited to calibers, micrometers, tread gauges, ring gauges and portable CMM.
  5. Identifies and reports quality problems or trends in the assigned area or product based on data from a variety of sources such as returned defective goods, number of warranty parts supplied to the field, property damage data, inspection data, etc.
  6. Conducts or implements the appropriate corrective action to quality problems in the assigned area, with the aid of Technical Support Engineering, Process Engineering, and Sales.
  7. Reviews all documentation related to product quality in the assigned area, such as test procedures and operation sheets, and approves as appropriate to ensure product quality.
  8. Generates or implements defect reduction activities through the use of quality tools such as Pareto Analysis, control charts, check sheets, cause and effect diagrams, 5 whys and PFMEA.
  9. Writes quality plans, procedures, forecasts, manpower plans, etc.
  10. Conducts investigations of damaged product claims, verifies TOTO product caused damage, verifies estimated cost, files insurance claim and insures final settlement of claim.
  11. Audits product quality regularly and conducts improvement as needed.
  12. Conduct Internal Quality Management (ISO 9001-2008/2015) and Environmental Management (ISO 14001) Audits.

 

ADDITIONAL RESPONSIBILITIES:

 

  1. Inspection and/or survey of supplier’s facilities to evaluate adherence to the company’s quality requirements for products or systems.
  2. Assist in evaluating field returns to identify any failure trends as well as performing failure analysis and interfacing with customers on Quality Engineering issues.
  3. Conduct principle quality control meetings as needed.
  4. Performs other duties as assigned.          

 

DIMENSIONS:

 

Responsible for overall corporate quality.

 

RELATIONSHIPS AND CONTACTS:

 

Daily contact with all engineering areas, production personnel, vendors, and customers.

 

SPECIFICATIONS:

 

Bachelor’s degree in Quality Assurance, material science, ceramics or a related engineering field as well as three (3) years of quality assurance experience is required.

 

SUPERVISORY RESPONSIBILITY:

 

This is not a supervisory position.

 

 

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.

Database Specialist

Database Specialist

Morrow, Georgia

Location : Morrow, GA 30260
Employee Type : Full-Time
Industry : IT
Manages Others : Not Specified
Job Type : Technician
Experience : At least 3 year(s)
Post Date : 10/31/2014
Contact Information : Jose Lopez

MAJOR FUNCTION:

The Data Specialist is responsible for generating reports as requested by the Sales Division.  Support all databases that provide efficient and accurate sales order processing and sales reporting.

The Data Specialist obtains data and corrects data inconsistencies to create reports. He/she collaborates with TOTO Departments as needed to clarify data inconsistencies and ensure data is accurate. The Data Specialist compares data from previous and current reports to anticipate questions from requestors regarding the validity of data. He/she reviews formulas to determine data is accurately captured.

 

CORE RESPONSIBILITIES:

  1. Support and maintain data integrity for sales reporting to ensure that accurate and reliable information is being reported on a daily and monthly basis
  2. Monitor performance of various databases to eliminate service interruptions
  3. Collaborate with Sales Integration, Sales Planning, Marketing, IT, Customer Service and other departments as needed to update systems with accurate product information
  4. Maintain B2B and B2C websites with accurate product information to ensure and efficient user experience and orders are processed accurately
  5. Salesforce.com administrative requirements that include:  reporting, survey maintenance, custom objects/development

 

Daily Responsibilities  include:

  1. Sales Reporting Processes and Database
  2. B2B Item Registration
  3. B2C Item Registration
  4. JDE Item Master Maintenance
  5. Other duties as required by department. 

 

REQUIRED PROGRAM LANGUAGE: 

SQL, MySQL, VBScript, PHP, HTML

 

Preferred:  World Writers in JDE A9.2 using AS400 GUI screen, Salesforce.com Admin

 

RELATIONSHIPS AND CONTACTS:

 

Daily contact with members of the Sales Integration team and various other departments. 

 

SUPERVISORY RESPONSIBILITY:

 

This position does not require direct supervision of employees.

 

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.

 

About TOTO:

 

TOTO USA is headquarters for the Americas Division of the TOTO Global Group, which was established in 1917 with the founding of TOTO, Ltd., in Kitakyushu, Japan. TOTO is the world’s largest manufacturer of bathroom fixtures and fittings with $5.1 billion dollars in annual sales. For nearly 100 years, TOTO has been the recognized leader in innovation, performance, and design in products that enhance the luxury bathroom experience. Today, the company maintains 23,500 employees in 69 offices around the world and owns manufacturing facilities in Japan, the US, Mexico, China, and Europe with an affiliated network of more than 80 production facilities worldwide. With more than 1,500 engineers on staff and three centers devoted to research and development, TOTO is dedicated to engineering products that respect the environment while meeting people's needs for comfort, beauty, and performance. TOTO’s corporate philosophy – People-First Innovation – is the guiding principle for all the company’s processes, from engineering and design to manufacturing and sales. Consumers enjoy the peace of mind that comes from knowing they purchased a world-class brand that innovates to improve people’s quality of life. Winner of numerous domestic and international awards and recognitions, TOTO is the only plumbing manufacturer honored as Water Efficiency Leader by the Environmental Protection Agency. The company continues to raise industry standards and consumer expectations as to what is possible in the bathroom, as TOTO believes a high-quality bathroom is an experience and an everyday luxury people value and appreciate.

 

For more information, consumers may visit www.totousa.com or call 1.888.295.8134, Option 5. Follow TOTO on Twitter (@TOTOUSA) and become a TOTO fan on Facebook

Sales Coordinator Strategic Accounts

Sales Coordinator Strategic Accounts

Fairburn, Georgia

Location : Morrow, GA 30213
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Sales
Experience : At least 3 year(s)
Post Date : 10/31/2014
Contact Information : Jose Lopez

DIMENSIONS:

 

Supervisory Responsibility:

NO

Comments:

 

 

Financial/Budget Responsibility:

NO

Comments:

 

 

Administrative Responsibility:

YES

Comments:

Call Center Functions: Phones and CRM tool

 
         

EDUCATIONAL SPECIFICATIONS:

 

MINIMUM Education Level Required:

ASSOCIATE

 

Microsoft Office Required:

   

Preferred Educational Level:

BACHELOR'S

 

YES

 

List any Additional Skills, Software, or Experience Required/Preferred below:

 

Degree in Sales, Marketing or a related field.  Requires 2 to 3 years of experience.  Must have excellent verbal and written communication skills.

 
 
         

MAJOR FUNCTION:

 

Provides sales support for all Strategic Accounts as well as value-added services related to purchase order management, by servicing as a liaison between the customer and the internal TOTO Divisions.

 
 
 
 
                     

COMPETENCIES:

 

Utilizes JDE operating system, web based order management tools, shipment tracking/freight estimation tools, etc. to efficiently process purchase orders, track shipments, and review supply/demand.

 

 

 

Provide sales support as related to all order management functions

 

 

 

Assist with presentations and reporting to Sales Team as needed

 

 

 

Sales Program Knowledge required as related to Sales Discount and Freight

 

 

 

Ensure all POs, sales samples, and quotes submitted are processed on time. Purchase Orders should successfully pass audit in the areas of: pricing per Freight and Discount Programs, as well as Distributor registration.

 

 

 

Works with Account Analysts to ensure all claims are processed in a timely manner as it relates to reshipping products

 

COMPETENCIES - Continued

 

Provides sales support to Business Development to create and/or modify Claim Forms, Sales Sample Requests and Job Quotes

 

 

 

Pays close attention to detail, accuracy, completeness; and shows concern for all aspects of the job and follows up accordingly

 

 

 

Gathers and organizes information to efficiently provide resolution to concerns; likewise recognizes opportunities for improvements to support Sales growth.

 

 

 

Occasional business travel as needed.

 

 

 

Support EDI applications, ASN, other as systems requirements as needed

 

 

 

Daily order management to follow-up on inquiries for: stock status, shipment/quote requests, purchase order changes, delivery dates, and application of products

 

 

 

Establish direct relationship with Strategic Account customers and Sales team to support Strategic Accounts business requirements

 

 

 
   

 

 
                     

Regardless of Position Title, all employees are expected to provide the highest level of customer service for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. As an employee, you are expected to perform other duties, as assigned.

 

About TOTO:

 

TOTO USA is headquarters for the Americas Division of the TOTO Global Group, which was established in 1917 with the founding of TOTO, Ltd., in Kitakyushu, Japan. TOTO is the world’s largest manufacturer of bathroom fixtures and fittings with $5.1 billion dollars in annual sales. For nearly 100 years, TOTO has been the recognized leader in innovation, performance, and design in products that enhance the luxury bathroom experience. Today, the company maintains 23,500 employees in 69 offices around the world and owns manufacturing facilities in Japan, the US, Mexico, China, and Europe with an affiliated network of more than 80 production facilities worldwide. With more than 1,500 engineers on staff and three centers devoted to research and development, TOTO is dedicated to engineering products that respect the environment while meeting people's needs for comfort, beauty, and performance. TOTO’s corporate philosophy – People-First Innovation – is the guiding principle for all the company’s processes, from engineering and design to manufacturing and sales. Consumers enjoy the peace of mind that comes from knowing they purchased a world-class brand that innovates to improve people’s quality of life. Winner of numerous domestic and international awards and recognitions, TOTO is the only plumbing manufacturer honored as Water Efficiency Leader by the Environmental Protection Agency. The company continues to raise industry standards and consumer expectations as to what is possible in the bathroom, as TOTO believes a high-quality bathroom is an experience and an everyday luxury people value and appreciate.

 

For more information, consumers may visit www.totousa.com or call 1.888.295.8134, Option 5. Follow TOTO on Twitter (@TOTOUSA) and become a TOTO fan on Facebook

 

Supervisor - Casting

Location: Morrow, GA 30260
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Supervisory
Experience: At least 3 year
Post Date: 11/12/14
Contact Information: Jose Lopez

MAJOR FUNCTION:

 

Supervises and coordinates the casting, drying, white ware inspection and maintenance of molds process to achieve the maximum utilization of materials, equipment, and manpower in accordance with quality standards and production schedules.

 

COMPETENCIES:

 

  1. Continuously strives to increase productivity and decrease operating costs through maximization of standard work methods and procedures, efficient utilization of material and equipment, and effective motivation of employees.
  2. Produce quality product in accordance with the established standards for the products produced in this department.
  3. Plans and organizes daily activities based on the production plans and information gained through engineering/production.
  4. Organizes and assigns positions to line operators and gives instructions on changes or new procedures introduced.
  5. Monitors and maintains line conditions including quality of workmanship, equipment operations and production parameters.
  6. Maintains equipment operation and troubleshoots possible equipment malfunctions with assistance from operating staff and engineers.
  7. Conducts quality/yield improvement activities, auditing operations, collecting data, checking defects and taking corrective actions.
  8. Trains, supervises and evaluates his/her subordinates.
  9. Maintains and provides personnel, production, and yield records.
  10. Ensures that all safety procedures are followed and maintains a safe working environment for employees.
  11. Establishes and maintains effective practices and procedures for employees regarding safety, training, good housekeeping, and discipline in accordance to applicable local, state, and federal laws and regulations as well as TOTO policies and procedures.
  12. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.

 

ADDITIONAL RESPONSIBILITIES:

 

  1. Monitors mold conditions in the machine and takes corrective action when necessary.
  2. Communicate with other supervisors to ensure work flow and quality is maintained.
  3. Performs other duties as assigned.

 

DIMENSIONS:

 

Responsible for production output and quality of the Cast Shop.

 

RELATIONSHIPS AND CONTACTS:

 

Daily contact with section managers, engineers and line workers.  Also daily contact with supervisors involved in the flow of ware.

 

SPECIFICATIONS:

 

High school graduate with additional college courses.  At least three (3) years of supervisor experience in manufacturing is essential.

 

SUPERVISORY RESPONSIBILITY:

 

Directly supervises thirty-five plus workers.

 

About TOTO:

 

TOTO USA is headquarters for the Americas Division of the TOTO Global Group, which was established in 1917 with the founding of TOTO, Ltd., in Kitakyushu, Japan. TOTO is the world’s largest manufacturer of bathroom fixtures and fittings with $5.1 billion dollars in annual sales. For nearly 100 years, TOTO has been the recognized leader in innovation, performance, and design in products that enhance the luxury bathroom experience. Today, the company maintains 23,500 employees in 69 offices around the world and owns manufacturing facilities in Japan, the US, Mexico, China, and Europe with an affiliated network of more than 80 production facilities worldwide. With more than 1,500 engineers on staff and three centers devoted to research and development, TOTO is dedicated to engineering products that respect the environment while meeting people's needs for comfort, beauty, and performance. TOTO’s corporate philosophy – People-First Innovation – is the guiding principle for all the company’s processes, from engineering and design to manufacturing and sales. Consumers enjoy the peace of mind that comes from knowing they purchased a world-class brand that innovates to improve people’s quality of life. Winner of numerous domestic and international awards and recognitions, TOTO is the only plumbing manufacturer honored as Water Efficiency Leader by the Environmental Protection Agency. The company continues to raise industry standards and consumer expectations as to what is possible in the bathroom, as TOTO believes a high-quality bathroom is an experience and an everyday luxury people value and appreciate.

 

For more information, consumers may visit www.totousa.com or call 1.888.295.8134, Option 5. Follow TOTO on Twitter (@TOTOUSA) and become a TOTO fan on Facebook

Production Operator

email

Morrow, Georgia

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

  • Regularly required to stand, use hands/fingers, to handle, twist or feel.
  • Frequently required to walk, stoop, kneel or crouch.
  • Ability to speak and/or listen.
  • Occasionally required to sit.
  • Lifting up to 55lbs as required in job and SOP.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Repetitive bending/pulling.
  • Repetitive movements of fingers, hands, wrists and arms.

Work Environment:

The work environment consists of an indoor manufacturing facility with controlled environment. Heat, humidity and barometric pressure can fluctuate depending on area of plant. Depending on job, exposure to odors, fumes, sounds and product may require the use of Personal Protective Equipment(PPE) including, but not limited to, protective gloves, ear protection, eye protection and safety shoes.

Ideal candidates will be able to perform with the above requirements/conditions and have the following:

  • High school diploma, GED or equivalent.
  • Six months assembly or production related experience.
  • Basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals)
  • Ability to read and comprehend basic written instructions and procedures.
  • Must have mechanical capability.

Interested candidates should contact Human Resources by email at humanres@totousa.com for additional information. EOE

Engineering Technician

email

Atlanta, Georgia

Location : Morrow, GA 30260
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : No
Job Type : Technician
Experience : At least 3 year(s)
Post Date : 7/2/2014
Contact Information : Jose Lopez

MAJOR FUNCTION:

Performs testing and analysis of existing, new prototype and competitor products to determine reliability as well as variations between products.  Prepares, maintains, and initiates required data and paperwork to assure product compliance to TUS and Corporate Standards..

CORE RESPONSIBILITIES

  1. Performs test on existing company products, new prototype products and competitor products to determine performance, reliability, as well as performance variations between products.
  2. Compares test results to industry and company standards to insure product compliance.
  3. Compiles, analyzes and reports test results.
  4. Prepares and submits documentation for approvals to denote compliance of new or improved products.
  5. Prepares and submits test reports and other pertinent information. 
  6. Prepares specifications for company products in a format acceptable to distribution to engineers, manufacturers’ representatives, field sales, etc.
  7. Creates, revises and prepares packaging specifications of company products for vendors.
  8. Assists in the preparation of presentations.
  9. Assist Development Engineering as requested.
  10. Maintains safety and 5S program and regulations within the engineering lab and office area

ADDITIONAL RESPONSIBILITIES:

  • Trains staff and customers as needed.
  • Troubleshoots and repairs company products as needed.
  • >Install and evaluate performance on new experimental products.
  • Develops, conducts, and reports product tests.
  • Perform other duties as assigned.

COMPETENCIES:

  1. Technical/Analytical Thinker
  2. Critical Thinking
  3. Broad Professional
  4. Accountability
  5. Continuous Improvement
  6. Teamwork

RELATIONSHIPS AND CONTACTS:

Daily contact with DE Managers and other DE Personnel.  Frequent contact with Marketing, Sales, and Production organizations.

SPECIFICATIONS:

Associates Degree in Electrical, Mechanical, Ceramic Engineering or a related field with at least one (1) year of applicable experience. Knowledge of plumbing is helpful. Must possess excellent analytical, organizational, as well as verbal and written communication skills. Must also be proficient in Microsoft Word, Excel, and PowerPoint

SUPERVISORY RESPONSIBILITY:

This is not a supervisory position.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.

Business Strategy - Coordinator

email

Morrow, Georgia

Location : Morrow, GA 30260
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Coordinator
Experience: At least 3 year(s)
Post Date : 7/1/2014
Contact Information : Shay Moncrief

MAJOR FUNCTION:

Coordinates assigned Business Strategy functions related to Sustainability by collecting, analyzing, and reporting planning related data as directed by the Director of Business Strategy.  Monitors and focuses on strategies related to sustainability initiatives as they pertain to good corporate stewardship while supporting TOTO “Good Business Practices” 

COMPETENCIES:

  1. Collects, compiles and reports daily the status of Sustainability initiatives.
  2. Researches, collects, and presents critical information regarding contemporary and creative resources that keeps TOTO USA in the forefront of sustainability ideas and programs. 
  3. Updates, distributes and maintains data base within a power point presentation to support community and TOTO initiatives.
  4. Supports members of the Business Strategy team and works in conjunction with the Operations Division to meet targeted Sustainability initiatives. 
  5. Plans and facilitates presentations within TOTO and customers as needed.
  6. Frequently is a part of a team that represents TOTO and meets with professionals from the outside with the purpose of developing or communicating sustainable initiatives. 
  7. In order to keep TOTO at the forefront compares TOTO’s initiatives to local, state and national based sustainable initiatives.  

ADDITIONAL RESPONSIBILITIES:

  1. Maintains confidentiality at all times.
  2. Performs other functions as assigned.

DIMENSIONS:

Provides  support within the department

RELATIONSHIPS AND CONTACTS:

Daily contact with members of the Business Strategy team, members of the Operations divisions and other departments as needed.  

SPECIFICATIONS:

Bachelor’s Degree in market research, sustainability or related field.  Requires at least three (3) years’ experience compiling, analyzing and manipulating data. Must have excellent verbal and written communication skills. PC skills in Microsoft Word, Excel, Access and PowerPoint are mandatory. Exposure to J.D. Edwards software would be a plus.

SUPERVISORY:

This is not a supervisory position.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to smoncrief@totousa.com for consideration. Resumes without salary requirements will not be considered.

Architect and Design Representative - Sales

email

New York, NY

Employee Type : Full-Time
Industry : Consumer Products
Building Materials : Manufacturing
Manages Others : Not Spcified
Job Type : Sales
Experience : At least 3 year(s)
Post Date : 7/1/2014
Contact Information : Shay Moncrief

MAJOR FUNCTION:

Manages information and routinely makes in-person contact with architecture firms, design firms, engineering firms, construction managers, developers, mechanical contractors, plumbing contractors, property managers, and building owners.  Actively manages showroom renovations/build-out’s as needed throughout the Sales Region .

COMPETENCIES:

  1. Maintains regular in-person contact with specifiers of residential and commercial plumbing products in greater New York City market.
  2. Distributes announcements, sales bulletins, new product bulletins, and literature.
  3. Maintains close relationships with TOTO Sales and Branding departments.
  4. Introduces new product and presents updated information.
  5. Establishes new relationships with specifiers to gain sales and market penetration.
  6. Practices efficient and effective territory management of outside sales contact with firms and individuals in the specification market.
  7. Develops and maintains accurate database of industry contacts.
  8. Coordinates and fulfills requests for sample materials.
  9. Work regional and national trade shows and exhibitions, ie: Greenbuild, AIA, ASPE.
  10. Conducts product and industry trends training seminars with customers/specifiers
  11. Under direction of the Regional Sales Director, develops appropriate action plan for showroom renovations.  Develops and executes a plan to successful build-out showrooms within the Sales Region.  Acts as the project leader for showroom renovations as detailed by the Regional Director and Branding Department..
  12. Develops close relationships with key mechanical contractors, builders, developers to drive specifications and secure business opportunities.
  13. At the direction of the Regional Sales Director, the A&D Manager will be assigned specific secondary showrooms to oversee and manage.  These showrooms will require training, sales promotion, and assistance with routine sales support.
  14. As scheduled, the A&D Manager will conduct showroom training with direct customers and their showrooms.  As a design expert and product knowledge leader, this person will conduct insightful and stimulating presentations which encompass all aspects of TOTO’s brand message and product advantages.

ADDITIONAL RESPONSIBILITIES:

  • Maintain up-to-date information concerning industry contacts, market status, sales opportunities.
  • Delivers and distributes information and specification as requested.
  • Prepares necessary expense and sales reports on a timely (weekly) basis.
  • Overnight travel involved.
  • Perform other duties as assigned.

SPECIFICATIONS:

  • Entry-Level Position
  • Bachelor’s Degree or Similar Experience.
  • Self-starter with excellent territory management ability.
  • Strong interpersonal, verbal, and written communication skills are a must.
  • Must have excellent presentation skills.
  • Must have proficiency in Microsoft Word, Excel, and Power Point.

DIMENSIONS:

Serves as a liaison between TOTO and industry associations including but not limited to ASID, AIA, USGBC, ASPE (and others), attending regular meetings and events.

RELATIONSHIPS AND CONTACTS:

Works closely with Territory Sales Representatives, Business Development Manager, TOTO NYC Gallery, TOTO Regional Sales and Branding. Reports to Director of Sales Region.

SUPERVISOR RESPONSIBILITY:

This position does not require direct supervision of employees.

If you meet these qualifications, please submit your resume and cover letter including salary history to smoncrief@totousa.com Resumes without salary history will not be considered.