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Careers
TOTO, the world’s largest plumbing manufacturer, offers a wide range of opportunities for talented, experienced professionals.

Our company was created almost a century ago in Japan, and we are an industry leader worldwide in sustainability, innovation and design. Our success in developing beautiful and technologically advanced products has fueled expansion and growth at TOTO, creating many new and interesting employment opportunities for qualified individuals. We invite you to explore your TOTO career possibilities today.

TOTO considers all applicants for employment without regard to race, religion, gender, sexual orientation, national origin, age, disability, or status as a US military veteran in accordance with federal law. In addition, TOTO complies with applicable state and local laws prohibiting discrimination in employment wherever it maintains facilities. TOTO also provides reasonable accommodation to individuals with a disability in accordance with applicable laws. TOTO is committed to a drug-free workplace.

Associate Quality Engineer

Location: Morrow, GA 30260
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Engineering, Quality
Experience : At least 3 year
Post Date : 09/29/2016
Contact Information : Shay Moncrief

MAJOR FUNCTION:

 

Maintain quality assurance procedures, practices, and standard evaluation methods that will ensure product quality and integrity.

 

 

COMPETENCIES:                                                                   

 

  1. Investigates field returns of unacceptable product. Issue and analyze summary reports for corrective action.
  2. Documents, compiles and reports inspection results.
  3. Conducts statistical studies, analysis of data, and issues reports as needed.
  4. Identifies and reports quality problems or trends in the assigned area or product based on data from a variety of sources such as returned defective goods, number of warranty parts supplied to the field, property damage data, inspection data, etc.
  5. Aid in the inspection of DR4 items for production approval (PPAP/CASS test)
  6. Performs and ensures that competitive sample analysis are completed in a timely manner and forwarded as appropriate.
  7. Site Visits to suppliers and end users for the purpose of inspections, quality audits, root cause analyses, and implementing corrective and /or preventive actions.
  8. Provide technical assistance to other departments, suppliers, and customers as needed.
  9. Develop, recommend and update quality procedures.
  10. Perform quality audits as needed.
  11. Audits product quality and conducts improvement as needed.
  12. Recommends revisions, corrections or changes determined during inspection.
  13. Generates or implements defect reduction activities.
  14. Conduct ISO Internal Audits.
  15. Assigning QNCRs, CARs, PARs, etc. through Intelex as needed.

 

ADDITIONAL RESPONSIBILITIES:

 

  1. Assist in the education and training of personnel as needed.
  2. Performs other functions as needed.
  3. Inspection and/or survey of supplier’s facilities to evaluate adherence to the company’s quality requirements for products or systems.
  4. Assist in evaluating field returns to identify any failure trends as well as performing failure analysis and interfacing with customers on Quality Engineering issues.
  5. Conduct principle quality control meetings as needed.
  6. Performs other functions as assigned.    

 

DIMENSIONS:

 

Responsible for inspection, determination and maintaining quality standards for assigned area.

And responsible for overall corporate LCA project.

 

RELATIONSHIPS AND CONTACTS:

 

Daily contact with all engineering areas, production personnel, vendors, and customers.

 

SPECIFICATIONS:

 

Bachelor’s degree in Quality Assurance, material science, ceramics or a related engineering field as well as three (3) years of quality assurance experience is required.

 

SUPERVISORY RESPONSIBILITY:

 

This is not a supervisory position.

 

Please submit resume with salary requirements to smoncrief@toto.com

Plumber Technical Support Representative

Location : Fairburn, GA 30213
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Service
Experience : At least 3 year(s)
Post Date : 10/24/16
Contact Information : jlopez@toto.com

MAJOR FUNCTION:

 

Provides technical assistance to customers, potential customers, sales, distributors, manufacturer representatives, etc. related to proper installation, product features, specifications, and applicable product to meet designated specification.

 

COMPETENCIES:

 

  1. Responds to customer telephone and email inquiries regarding installation problems or malfunctions as well as provide step by step instructions to alleviate problems or malfunctions.
  2. Provides specifications of company products to architects, engineers, manufacturer representatives, field sales, etc. who are seeking to evaluate company products to determine if meet local and state building codes.
  3. Compiles claim data in order to form trend analysis as well as make product improvements.
  4. Provides documentation to customers and regulatory agencies denoting product specifications in order to verify compliance with local and state codes.
  5. Explains products and features to customers, potential customers, architects, engineers, plumbers, distributors, etc.
  6. Provides field support to customer and sales in order to evaluate claims due to quality, faulty installation, etc.
  7. Investigate, evaluate and approve repair claims of damaged products.
  8. Performs and evaluates comparison testing of competitor products.
  9. Prepares and distributes test reports or other information to regulatory agencies in order to determine if product meets state code requirements.
  10. Evaluate company products in accordance to certification standards.
  11. Provide input on installation manuals for new and improved products.
  12. Provide input on packaging specifications of company products for vendors.

 

ADDITIONAL RESPONSIBILITIES:

 

  1. Provides demonstrations/tours for engineers, architects, etc. requiring technical information as needed.
  2. Trains new sales managers, customer service, manufacturer representatives, distributors, etc. on company products as needed.
  3. Assists Product Engineering Manager as needed.
  4. Troubleshoots and repairs company products as needed.
  5. Install and evaluate performance on new experimental products.
  6. Perform other duties as assigned.

 

DIMENSIONS:

 

Responsible for technical support to customers, potential customers, field sales, customer service, distributors, manufacturers’ representatives, etc. for all TOTO companies.

 

RELATIONSHIPS AND CONTACTS:

 

Daily exchange of technical information with customers, potential customers, field sales, customer service representatives, distributors, manufacturer representatives, etc.

 

SPECIFICATIONS:

 

Has a minimum of 3 years experience as a service and repair plumber.   A plumber’s license is desirable, but may be waived with adequate experience.  Excellent verbal and written communication skills are mandatory.  Candidate should be comfortable working with a personal computer using Microsoft operating system, in the Office environment.

 

SUPERVISORY RESPONSIBILITY:

 

No direct supervisory responsibility.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered.

Electrical Engineer

Location : Atlanta, GA 30310
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Engineering, Manufacturing
Experience : At least 3 year
Post Date : 10/24/16
Contact Information : Jose Lopez

MAJOR FUNCTION:

 

To insure uninterrupted operation of production equipment through an effective program of maintaining, improving, enhancing or replacing electrical/electronic equipment as necessitated in assigned facility.  Provides technical guidance to process engineers, managers and other personnel as required.

 

COMPETENCIES:

 

  1. Troubleshoots and directs repair of malfunctioning electrical/electronic equipment as needed.
  2. Develop and design as well as direct the installation of new or modified electrical/electronic equipment to maximize efficiency.
  3. Monitors and corrects malfunctions of new or modified electrical/electronic equipment as needed.
  4. Monitors, evaluates, and recommends corrective action for repetitive production delays to reduce downtime.
  5. Solicits bids from contractors, vendors, etc. for electrical/electronic engineering projects, develop costing of projects, and make recommendations based on best overall solution and cost.
  6. Provides technical guidance for preventive electrical/electronic maintenance programs.
  7. Coordinates projects with process and mechanical engineers, maintenance and other assigned personnel as needed.
  8. Acts as Project Manager for assigned projects as needed.
  9. Maintains effective practices and procedures for employees regarding safety, training, good housekeeping and discipline in accordance to applicable local, state, and federal laws and regulations as well as policies and procedures of TOTO.
  10. Ensures activities are in accordance with local, state and federal laws and regulations as well as TOTO policy and procedures.

 

ADDITIONAL RESPONSIBILITIES:

 

  1. Maintains an excellent understanding of complex control circuitry, PLC programming (e.g. Allen Bradley and Mitsubishi), power distribution and electronics.
  2. Design and build complex circuits in a timely manner as required.
  3. Maintains a thorough knowledge of machinery design and applications.
  4. Demonstrates and communicates an expertise of good maintenance practices.
  5. Performs drafting and/or autocad as needed.
  6. Updates prints as modifications or new equipment is added. 
  7. Performs other duties as assigned.

 

DIMENSIONS:

 

Responsible for safe operation of all electrical/electronic equipment in TOTO plants and for

recommending new equipment as technology progresses.

 

 

RELATIONSHIPS AND CONTACTS:

 

Provides ongoing direction and consultation to TOTO production personnel to insure that production is optimized.  Provides reports as required to TOTO management.  Periodic exchange of information with vendors in the realm of acquiring new equipment and/or negotiating for technical services.

 

SPECIFICATIONS:

 

Bachelor’s degree in Electrical Engineering or Electronic Technology with three to ten years in Electrical Engineering, Electrical Controls or Plant Automation. Experience in Rockwell Allen Bradley and Mitsubishi PLCs and software, RSview, and Wonderware software. Experience with VFDs and standard electrical controls equipment. Electrical troubleshooting of 480 vac, 120 vac, 24 vdc voltages.

 

SUPERVISORY RESPONSIBILITY:

 

None

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered.

Inside Sales Support Representative

Location: Fairburn, GA 30213
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Experience: At least 3 year(s)
Post Date : 11/02/2016
Contact Information : Jose Lopez

 

MAJOR FUNCTIONS:

Provides support via phone, email, and live chat to manufacturer representatives, distributors, company sales representatives, consumers and internal employees. Efficiently utilizes systems and resources for: stock status, purchase order processing/inquiries, purchase order changes, delivery dates, and application of product.


COMPETENCIES:

Resolves product/service problems and provides follow-up to ensure satisfactory resolution.

Utilizes various sales tools and systems (JDE, web based order management tools, salesforce.com shipment tracking/freight estimation tools) to efficiently process purchase orders, track shipments, and review supply/demand.

Must understand different shipping options and the customer requirements to effectively communicate specific shipping requirements for specialized services.

Proficient Product Knowledge to effectively answer customer inquiries regarding: key features, function and benefits of products. Sales Program Knowledge required related to Sales Discount and Freight.

Remain diligent in reviewing and understanding: Product Bulletins, Sales Bulletins and Lead Times. Working knowledge on Product Warranties, Spare parts, and Components.

Work with Account Analysts to ensure all claims are processed in a timely manner as it relates to reshipping products.

Provide accurate, courteous and timely information when responding to customer concerns, comments, and/or questions.

REQUIREMENTS

At least (3+) years of inside sales support/customer service experience are required. Must have customer support and account management experience. Must possess excellent interpersonal, verbal, and written communication skills. Exposure to a CRM tool, or similar software, and call center functions would be a plus. GED/HS Diploma required; some college preferred.

 

If you are interested in this position and meet these requirements please send your resume to: jlopez@toto.com.

Quality Assurance Technician

Location: Fairburn, GA 30213
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Engineering, Quality
Experience : At least 3 year
Post Date : 12/09/16
Contact Information : Jose Lopez

DIMENSIONS:

 

Supervisory Responsibility:

NO

Comments:

 

 

Financial/Budget Responsibility:

NO

Comments:

 

 

Administrative Responsibility:

NO

Comments:

 

 
         

EDUCATIONAL SPECIFICATIONS:

 

MINIMUM Education Level Required:

HS DIPLOMA/GED

 

Microsoft Office Required

 

Preferred Educational Level:

ASSOCIATE

   

List any Additional Skills, Software, or Experience Required/Preferred below:

 

Degree or some college preferred in a related field. Ability to read and comprehend standard operating procedures, quality control & assurance terminology and other technical manuals. Must be able to perform basic mathematical calculations and basic statistics. Must have good overall communication skills with employees at all levels of the organization, and a Working knowledge of CAD programs .

 
 
         

MAJOR FUNCTION:

 

To maintain quality assurance procedures, practices and standard evaluation methods that will ensure product quality and integrity

 
 
 
 

COMPETENCIES:

 

Investigates field returns of unacceptable product and issues and analyzes summary reports for corrective action

 

Documents, compiles and reports inspection results

 

Recommends revisions, corrections or changes determined during inspection

 

Develops, recommends and updates quality procedures

 

Conducts statistical studies, analysis of data, and issues reports as needed

 

Provides technical assistance to other departments, suppliers, and customers as needed

 

Performs quality audits as needed

 

Performs and ensures that competitive sample analysis are completed in a timely manner and forwarded as appropriate

 

Repairs of returned customer products, if required

 

Responsible for inspection, determination and maintaining quality standards for assigned area

 

Assists in the education and training of personnel as needed

 

Maintains daily contact with production and warehouse workers, supervisors, managers, and engineers

 

Maintains frequent contact with customers and suppliers

 

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered.

Administrative Assistant

Location: Fairburn, GA 30213
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Administration
Experience: At least 3 years
Post Date: 12/09/16
Contact Information: Jose Lopez

TOTO POSITION DESCRIPTION for: ADMINISTRATIVE ASSISTANT (6004)

 

REPORTS TO:

MANAGER TECHNICAL SUPPORT (6003)

DATE MODIFIED:

12/05/16

 

DIVISION:

OPERATIONS & E COMM

CLASSIFICATION:

NON-EXEMPT

 

DEPARTMENT:

TECH SUPPORT

APPRAISAL CATEGORY:

NON-MGMT

 

 

 

DIMENSIONS:

 

Supervisory Responsibility:

NO

Comments:

 

 

Financial/Budget Responsibility:

NO

Comments:

 

 

Administrative Responsibility:

NO

Comments:

 

 
         

EDUCATIONAL SPECIFICATIONS:

 

MINIMUM Education Level Required:

GED/HS DIPLOMA

 

Microsoft Office Required: YES

   

Preferred Educational Level:

SOME COLLEGE

     

List any Additional Skills, Software, or Experience Required/Preferred below:

 

Excellent verbal and written communication skills. Comfortable working with a personal computer and in an Office environment.

 
 

MAJOR FUNCTION:

 

Assist the Manager of Tech Support with daily task. Has a minimum of (3) years’ experience as an office assistant.   Excellent verbal and written communication skills. Comfortable working with a personal computer and in an Office environment. Liaison for Manager of Tech Support to appropriate parties.

 
 
 
 

COMPETENCIES:

 

Runs Daily Report for TS/CS queues and publishes to appropriate parties

 

Runs monthly reports for TS/CS/Labor Claims and publishes to appropriate parties

 

Follow up calls for Neorest Service Calls.  Updates the  survey log to maintain information gather from these calls.

 

Labor Claim initiation and follow through for resolution to manager and appropriate parties

 

Insurance Claim initiation to Tokyo Marine and follow up with appropriate parties

 

Close loops with Sales and Manufacture Reps for Labor Claims and update Salesforce 

 
               

 

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered.

Production Operator

email

Morrow, Georgia

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

  • Regularly required to stand, use hands/fingers, to handle, twist or feel.
  • Frequently required to walk, stoop, kneel or crouch.
  • Ability to speak and/or listen.
  • Occasionally required to sit.
  • Lifting up to 55lbs as required in job and SOP.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Repetitive bending/pulling.
  • Repetitive movements of fingers, hands, wrists and arms.

Work Environment:

The work environment consists of an indoor manufacturing facility with controlled environment. Heat, humidity and barometric pressure can fluctuate depending on area of plant. Depending on job, exposure to odors, fumes, sounds and product may require the use of Personal Protective Equipment(PPE) including, but not limited to, protective gloves, ear protection, eye protection and safety shoes.

Ideal candidates will be able to perform with the above requirements/conditions and have the following:

  • High school diploma, GED or equivalent.
  • Six months assembly or production related experience.
  • Basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals)
  • Ability to read and comprehend basic written instructions and procedures.
  • Must have mechanical capability.

Interested candidates should contact Human Resources by email at humanres@totousa.com for additional information. EOE