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Careers
TOTO, the world’s largest plumbing manufacturer, offers a wide range of opportunities for talented, experienced professionals.

Our company was created almost a century ago in Japan, and we are an industry leader worldwide in sustainability, innovation and design. Our success in developing beautiful and technologically advanced products has fueled expansion and growth at TOTO, creating many new and interesting employment opportunities for qualified individuals. We invite you to explore your TOTO career possibilities today.

TOTO considers all applicants for employment without regard to race, religion, gender, sexual orientation, national origin, age, disability, or status as a US military veteran in accordance with federal law. In addition, TOTO complies with applicable state and local laws prohibiting discrimination in employment wherever it maintains facilities. TOTO also provides reasonable accommodation to individuals with a disability in accordance with applicable laws. TOTO is committed to a drug-free workplace.

Product Manager

Morrow, Georgia

Location : Morrow, GA 30260
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Manager
Experience: At least 3 year(s)
Post Date : 7/7/2014
Contact Information : Shay Moncrief

MAJOR FUNCTION:

Coordinates the development of strategies, promotion, and sales objectives associated with existing and new products and/or product lines.  Advises corporate management of emerging market trends which may lead to product/service innovation.  Directs research of new products and market acceptance research. Tracks market performance of TOTO products and of competitive products.  Coordinates with other departments such as Branding, Engineering and Sales.  Acts as a “champion” for assigned products or product categories. Works to improve the company’s market position and overall business growth.                                                                                                                                  

COMPETENCIES:

  1. Identifies, creates, develops and champions new business categories and models for TOTO Americas.
  2. Manages the research of historical and current global and Americas building trends in multiple market segments, including monitoring and analyzing competitive, economic and environmental changes which affect the company’s long range future.
  3. Participates in research and development of Universal Design concepts and ways to incorporate those concepts into existing products or new products.
  4. Develops plans and strategies to introduce new product or product family and presents proposals to top management for final approval.
  5. Supports and develops sales interface with business models.
  6. Participates in the development of international partnerships to support business strategy.
  7. Participates in the development and execution of new and current product portfolios, including product line reviews, product line rationalizations, and related product lifestyle issues.
  8. Implements approved plans and strategies for new products and/or product family.
  9. Ability to see long term organizational mission and motivate others to see the same.

ADDITIONAL RESPONSIBILITIES

  1. Establishes and maintains effective practices and procedures for employees regarding safety, training, good housekeeping, and discipline in accordance to applicable local, state and federal laws and regulations as well as the policies and procedures of TOTO.
  2. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
  3. Assumes other duties and responsibilities from time to time as directed.

SPECIFICATIONS:

  1. A minimum of five years field sales experience in the residential and/or commercial plumbing products sector with a major brand. 
  2. Thorough knowledge of the traditional, wholesale plumbing distribution channel. Similar knowledge of the retail channel is also valuable.
  3. PC skills in Microsoft Word, Excel, Access and PowerPoint are mandatory
  4. Strong experience planning and developing budgets.
  5. Strong organization and project management skills.
  6. Excellent communication skills and ability to interact with customers, subordinates and upper management.
  7. Must have the ability to travel up to 40% including internationally.

SUPERVISORY RESPONSIBILITY:

This position does not require direct supervision of employees.

Showroom Coordinator

Boston, MA

Employee Type : Full-Time
Industry : Consumer Products
Building Materials : Manufacturing
Manages Others : Not Spcified
Job Type : Sales
Experience : At least 3 year(s)
Post Date : 8/1/2014
Contact Information : Shay Moncrief

MAJOR FUNCTION:

  • Coordinate marketing programs and outreach to the design community via the TOTO Gallery and Partner showrooms for the purpose of raising the profile of TOTO in the A&D community and accelerating sales through our Partner showrooms.
  • Interact with customers in the TOTO Gallery.
  • Maintain TOTO Gallery space.

COMPETENCIES:

  1. Work with Sales division to service the needs of architects, designers, other specifiers and TOTO showroom partners visiting the TOTO gallery
  2. Assist in providing necessary material and product/company information to customers upon inquiry.
  3. Maintain a database of showroom visitors and report on gallery traffic
  4. Oversee general office operations, including upkeep of showroom space, monthly billing and expense reporting; keep Gallery design fresh and on brand with newest TOTO products and brand messaging, working with Sales and Branding team members
  5. Plans and coordinates events at the TOTO gallery such as product launch, training, design or customer related and other brand related events
  6. Maintain status reports of projects deadlines and gallery budgets
  7. Assist with the day-to-day execution of the showroom merchandising program for partner showrooms in the region
  8. Assist in the planning and coordination of regional trade shows.
  9. Maintains effective practices and procedures for employees regarding safety, training, good housekeeping, and discipline in accordance to applicable local, state, and federal laws and regulations, policies and procedures of TOTO.

ADDITIONAL RESPONSIBILITIES:

  1. Develop new relationships and continuously improve upon existing relationships within the design and specification community by promoting TOTO brand within industry associations
  2. Support sales team with product training in customer showrooms
  3. Assist with customized training presentations for sales and business development teams as needed
  4. Become a CEU (Continuing Education) provider to conduct training courses to local industry associations and A&D firms to promote TOTO products and brand. Report and update leads and training in Sales Force.
  5. Some weeknight and weekend hours are needed during special events.
  6. Some light travel to tradeshows, national sales meetings or customer showrooms as needed
  7. Performs other duties as assigned.

DIMENSIONS:

Provides marketing support regionally (and nationally when necessary). Maintains TOTO Gallery.

RELATIONSHIPS AND CONTACTS:

Daily contact with Marketing Director, Manager, Coordinators, field sales, designers/architects and customers.

SPECIFICATIONS:

Bachelor’s degree in interior design, retail merchandising or retail sales and at least 2 years of related experience.  Must have strong verbal and written communication skills.  Knowledge of Microsoft Office mandatory.  Strong multitasking and organizational skills a must. Interior Design background and Auto CAD experience is a strong plus. This position has potential career path into A&D specifier or Business Development role.

District Sales Manager - Ohio

Ohio

Employee Type : Full-Time
Industry : Consumer Products
Building Materials : Manufacturing
Manages Others : Not Spcified
Job Type : Sales
Experience : At least 3 year(s)
Post Date : 7/1/2014
Contact Information : Shay Moncrief

MAJOR FUNCTION:

To increase market penetration in assigned geographical territory within accordance of company marketing strategies.

COMPETENCIES:

  1. Source, evaluate and recommend viable distributors, wholesalers, and manufacturer representatives to market products in assigned territory.
  2. Train and provide support to distributor/wholesalers/manufacturer representatives to establish effective network.
  3. Maintain close relationships with distributor/wholesaler/manufacturer representatives network to determine competitive sales trends, competitor activities and competitor pricing.
  4. Develops leads for medium to large construction projects and pursue through engineering, architectural, general contractors, etc. to quote job.  Follows up on quotes to obtain orders.  
  5. Assists in developing marketing strategies within territory to build name recognition of company products.
  6. Investigate customer complaints of defective product or unsatisfactory service and recommend appropriate action necessary to resolve complaints.  Follows complaints to satisfactory conclusion between customer and company.
  7. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.

ADDITIONAL RESPONSIBILITIES:

  1. Maintain up-to-date information concerning sales prices, availability of product, production schedules, profit contribution, sales policies, sales trends, and status of current orders to meet marketing objectives and assure the company satisfies customer requirements to greatest practical extent.
  2. Incumbent reports any information as to a change in the financial status of customers.
  3. Prepares necessary expense and sales reports on a timely (weekly) basis.
  4. Maintain memberships and participation in association and affiliated industry groups.
  5. Performs other duties as assigned.

DIMENSIONS:

Shares in the sales and goals for assigned geographical area.

RELATIONSHIPS AND CONTACTS:

Daily contact with distributors/wholesalers/manufacturer representatives of products as well as engineering firms, architects, general contractors, etc.  Frequent contact within trade associations, shows, etc.

SPECIFICATIONS:

B.B.A. in sales, marketing or related field plus at least three (3) years of industry experience.

SUPERVISORY RESPONSIBILITY:

None

Plumber Technical Support Representative

Location : Atlanta, GA 30213
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Service
Experience : At least 3 year(s)
Post Date : 01/28/15
Contact Information : Jose Lopez

 

MAJOR FUNCTION:

Provides technical assistance to customers, potential customers, sales, distributors, manufacturer representatives, etc. related to proper installation, product features, specifications, and applicable product to meet designated specification.

COMPETENCIES:

  1. Responds to customer telephone and email inquiries regarding installation problems or malfunctions as well as provide step by step instructions to alleviate problems or malfunctions.
  2. Provides specifications of company products to architects, engineers, manufacturer representatives, field sales, etc. who are seeking to evaluate company products to determine if meet local and state building codes.
  3. Compiles claim data in order to form trend analysis as well as make product improvements.
  4. Provides documentation to customers and regulatory agencies denoting product specifications in order to verify compliance with local and state codes.
  5. Explains products and features to customers, potential customers, architects, engineers, plumbers, distributors, etc.
  6. Provides field support to customer and sales in order to evaluate claims due to quality, faulty installation, etc.
  7. Investigate, evaluate and approve repair claims of damaged products.
  8. Performs and evaluates comparison testing of competitor products.
  9. Prepares and distributes test reports or other information to regulatory agencies in order to determine if product meets state code requirements.
  10. Evaluate company products in accordance to certification standards.
  11. Provide input on installation manuals for new and improved products.
  12. Provide input on packaging specifications of company products for vendors.

ADDITIONAL RESPONSIBILITIES:

  1. Provides demonstrations/tours for engineers, architects, etc. requiring technical information as needed.
  2. Trains new sales managers, customer service, manufacturer representatives, distributors, etc. on company products as needed.
  3. Assists Product Engineering Manager as needed.
  4. Troubleshoots and repairs company products as needed.
  5. Install and evaluate performance on new experimental products.
  6. Perform other duties as assigned.

DIMENSIONS:

Responsible for technical support to customers, potential customers, field sales, customer service, distributors, manufacturers’ representatives, etc. for all TOTO companies.

RELATIONSHIPS AND CONTACTS:

Daily exchange of technical information with customers, potential customers, field sales, customer service representatives, distributors, manufacturer representatives, etc.

SPECIFICATIONS:

Has a minimum of 3 years experience as a service and repair plumber.   A plumber’s license is desirable, but may be waived with adequate experience.  Excellent verbal and written communication skills are mandatory.  Candidate should be comfortable working with a personal computer using Microsoft operating system, in the Office environment.

SUPERVISORY RESPONSIBILITY:

No direct supervisory responsibility.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.

 

About TOTO:

TOTO USA is headquarters for the Americas Division of the TOTO Global Group, which was established in 1917 with the founding of TOTO, Ltd., in Kitakyushu, Japan. TOTO is the world’s largest manufacturer of bathroom fixtures and fittings with $5.1 billion dollars in annual sales. For nearly 100 years, TOTO has been the recognized leader in innovation, performance, and design in products that enhance the luxury bathroom experience. Today, the company maintains 23,500 employees in 69 offices around the world and owns manufacturing facilities in Japan, the US, Mexico, China, and Europe with an affiliated network of more than 80 production facilities worldwide. With more than 1,500 engineers on staff and three centers devoted to research and development, TOTO is dedicated to engineering products that respect the environment while meeting people's needs for comfort, beauty, and performance. TOTO’s corporate philosophy – People-First Innovation – is the guiding principle for all the company’s processes, from engineering and design to manufacturing and sales. Consumers enjoy the peace of mind that comes from knowing they purchased a world-class brand that innovates to improve people’s quality of life. Winner of numerous domestic and international awards and recognitions, TOTO is the only plumbing manufacturer honored as Water Efficiency Leader by the Environmental Protection Agency. The company continues to raise industry standards and consumer expectations as to what is possible in the bathroom, as TOTO believes a high-quality bathroom is an experience and an everyday luxury people value and appreciate.

For more information, consumers may visit www.totousa.com or call 1.888.295.8134, Option 5. Follow TOTO on Twitter (@TOTOUSA) and become a TOTO fan on Facebook

Mechanical Engineer

Mechanical Engineer

Location : Morrow, GA 30260
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Engineering, Manufacturing
Experience : At least 3 years
Post Date : 09/30/14
Contact Information : Jose Lopez

MAJOR FUNCTION:

 

To insure uninterrupted operation of production equipment through an effective program of maintaining, improving, enhancing or replacing mechanical equipment as necessitated in assigned facility.  Provides technical guidance to process engineers, managers and other personnel as required.

 

COMPETENCIES:

 

  1. Troubleshoots and directs repair of malfunctioning mechanical equipment as needed.
  2. Develop and design as well as direct the installation of new or modified mechanical equipment to maximize efficiency.
  3. Monitors and corrects malfunctions of new or modified mechanical equipment as needed.
  4. Monitors, evaluates, and recommends corrective action for repetitive production delays to reduce downtime.
  5. Solicits bids from contractors, vendors, etc. for mechanical engineering projects, develop costing of projects, and make recommendations based on best overall solution and cost.
  6. Provides technical guidance for preventive mechanical maintenance programs.
  7. Coordinates projects with process and electrical engineers, maintenance and other assigned personnel as needed.
  8. Acts as Project Manager for assigned projects as needed.
  9. Maintains effective practices and procedures for employees regarding safety, training, good housekeeping and discipline in accordance to applicable local, state, and federal laws and regulations as well as policies and procedures of TOTO.
  10. Ensures activities are in accordance with local, state and federal laws and regulations as well as TOTO policy and procedures.

 

ADDITIONAL RESPONSIBILITIES:

 

  1. Maintains an excellent understanding of complex mechanical equipment.
  2. Maintains a thorough knowledge of machinery design and applications.
  3. Demonstrates and communicates an expertise of good maintenance practices.
  4. Trains maintenance and production technicians as needed.
  5. Performs drafting and/or autocad as needed.
  6. Updates prints as modifications or new equipment is added.
  7. Performs other duties as assigned.

 

DIMENSIONS:

 

Responsible for safe and efficient operation of all mechanical equipment in TOTO plants and for recommending new equipment as technology progresses.

 

RELATIONSHIPS AND CONTACTS:

 

Provides ongoing direction and consultation to TOTO production personnel to insure that production is optimized.  Provides reports as required to TOTO management.  Periodic exchange of information with vendors in the realm of acquiring new equipment and/or negotiating for technical services.

 

SPECIFICATIONS:

 

Bachelor’s degree in Mechanical Engineering or Technology with three to ten years of manufacturing experience.

 

SUPERVISORY RESPONSIBILITY:

 

Supervises maintenance and other assigned personnel as needed.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.

Database Specialist

Database Specialist

Morrow, Georgia

Location : Morrow, GA 30260
Employee Type : Full-Time
Industry : IT
Manages Others : Not Specified
Job Type : Technician
Experience : At least 3 year(s)
Post Date : 10/31/2014
Contact Information : Jose Lopez

MAJOR FUNCTION:

The Data Specialist is responsible for generating reports as requested by the Sales Division.  Support all databases that provide efficient and accurate sales order processing and sales reporting.

The Data Specialist obtains data and corrects data inconsistencies to create reports. He/she collaborates with TOTO Departments as needed to clarify data inconsistencies and ensure data is accurate. The Data Specialist compares data from previous and current reports to anticipate questions from requestors regarding the validity of data. He/she reviews formulas to determine data is accurately captured.

 

CORE RESPONSIBILITIES:

  1. Support and maintain data integrity for sales reporting to ensure that accurate and reliable information is being reported on a daily and monthly basis
  2. Monitor performance of various databases to eliminate service interruptions
  3. Collaborate with Sales Integration, Sales Planning, Marketing, IT, Customer Service and other departments as needed to update systems with accurate product information
  4. Maintain B2B and B2C websites with accurate product information to ensure and efficient user experience and orders are processed accurately
  5. Salesforce.com administrative requirements that include:  reporting, survey maintenance, custom objects/development

 

Daily Responsibilities  include:

  1. Sales Reporting Processes and Database
  2. B2B Item Registration
  3. B2C Item Registration
  4. JDE Item Master Maintenance
  5. Other duties as required by department. 

 

REQUIRED PROGRAM LANGUAGE: 

SQL, MySQL, VBScript, PHP, HTML

 

Preferred:  World Writers in JDE A9.2 using AS400 GUI screen, Salesforce.com Admin

 

RELATIONSHIPS AND CONTACTS:

 

Daily contact with members of the Sales Integration team and various other departments. 

 

SUPERVISORY RESPONSIBILITY:

 

This position does not require direct supervision of employees.

 

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.

 

About TOTO:

 

TOTO USA is headquarters for the Americas Division of the TOTO Global Group, which was established in 1917 with the founding of TOTO, Ltd., in Kitakyushu, Japan. TOTO is the world’s largest manufacturer of bathroom fixtures and fittings with $5.1 billion dollars in annual sales. For nearly 100 years, TOTO has been the recognized leader in innovation, performance, and design in products that enhance the luxury bathroom experience. Today, the company maintains 23,500 employees in 69 offices around the world and owns manufacturing facilities in Japan, the US, Mexico, China, and Europe with an affiliated network of more than 80 production facilities worldwide. With more than 1,500 engineers on staff and three centers devoted to research and development, TOTO is dedicated to engineering products that respect the environment while meeting people's needs for comfort, beauty, and performance. TOTO’s corporate philosophy – People-First Innovation – is the guiding principle for all the company’s processes, from engineering and design to manufacturing and sales. Consumers enjoy the peace of mind that comes from knowing they purchased a world-class brand that innovates to improve people’s quality of life. Winner of numerous domestic and international awards and recognitions, TOTO is the only plumbing manufacturer honored as Water Efficiency Leader by the Environmental Protection Agency. The company continues to raise industry standards and consumer expectations as to what is possible in the bathroom, as TOTO believes a high-quality bathroom is an experience and an everyday luxury people value and appreciate.

 

For more information, consumers may visit www.totousa.com or call 1.888.295.8134, Option 5. Follow TOTO on Twitter (@TOTOUSA) and become a TOTO fan on Facebook

Supervisor - Casting

Location: Morrow, GA 30260
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Supervisory
Experience: At least 3 year
Post Date: 11/12/14
Contact Information: Jose Lopez

MAJOR FUNCTION:

 

Supervises and coordinates the casting, drying, white ware inspection and maintenance of molds process to achieve the maximum utilization of materials, equipment, and manpower in accordance with quality standards and production schedules.

 

COMPETENCIES:

 

  1. Continuously strives to increase productivity and decrease operating costs through maximization of standard work methods and procedures, efficient utilization of material and equipment, and effective motivation of employees.
  2. Produce quality product in accordance with the established standards for the products produced in this department.
  3. Plans and organizes daily activities based on the production plans and information gained through engineering/production.
  4. Organizes and assigns positions to line operators and gives instructions on changes or new procedures introduced.
  5. Monitors and maintains line conditions including quality of workmanship, equipment operations and production parameters.
  6. Maintains equipment operation and troubleshoots possible equipment malfunctions with assistance from operating staff and engineers.
  7. Conducts quality/yield improvement activities, auditing operations, collecting data, checking defects and taking corrective actions.
  8. Trains, supervises and evaluates his/her subordinates.
  9. Maintains and provides personnel, production, and yield records.
  10. Ensures that all safety procedures are followed and maintains a safe working environment for employees.
  11. Establishes and maintains effective practices and procedures for employees regarding safety, training, good housekeeping, and discipline in accordance to applicable local, state, and federal laws and regulations as well as TOTO policies and procedures.
  12. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.

 

ADDITIONAL RESPONSIBILITIES:

 

  1. Monitors mold conditions in the machine and takes corrective action when necessary.
  2. Communicate with other supervisors to ensure work flow and quality is maintained.
  3. Performs other duties as assigned.

 

DIMENSIONS:

 

Responsible for production output and quality of the Cast Shop.

 

RELATIONSHIPS AND CONTACTS:

 

Daily contact with section managers, engineers and line workers.  Also daily contact with supervisors involved in the flow of ware.

 

SPECIFICATIONS:

 

High school graduate with additional college courses.  At least three (3) years of supervisor experience in manufacturing is essential.

 

SUPERVISORY RESPONSIBILITY:

 

Directly supervises thirty-five plus workers.

 

About TOTO:

 

TOTO USA is headquarters for the Americas Division of the TOTO Global Group, which was established in 1917 with the founding of TOTO, Ltd., in Kitakyushu, Japan. TOTO is the world’s largest manufacturer of bathroom fixtures and fittings with $5.1 billion dollars in annual sales. For nearly 100 years, TOTO has been the recognized leader in innovation, performance, and design in products that enhance the luxury bathroom experience. Today, the company maintains 23,500 employees in 69 offices around the world and owns manufacturing facilities in Japan, the US, Mexico, China, and Europe with an affiliated network of more than 80 production facilities worldwide. With more than 1,500 engineers on staff and three centers devoted to research and development, TOTO is dedicated to engineering products that respect the environment while meeting people's needs for comfort, beauty, and performance. TOTO’s corporate philosophy – People-First Innovation – is the guiding principle for all the company’s processes, from engineering and design to manufacturing and sales. Consumers enjoy the peace of mind that comes from knowing they purchased a world-class brand that innovates to improve people’s quality of life. Winner of numerous domestic and international awards and recognitions, TOTO is the only plumbing manufacturer honored as Water Efficiency Leader by the Environmental Protection Agency. The company continues to raise industry standards and consumer expectations as to what is possible in the bathroom, as TOTO believes a high-quality bathroom is an experience and an everyday luxury people value and appreciate.

 

For more information, consumers may visit www.totousa.com or call 1.888.295.8134, Option 5. Follow TOTO on Twitter (@TOTOUSA) and become a TOTO fan on Facebook

Assistant Manager of Warehouse Operations

Location: Fairburn, GA 30213
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Warehouse
Experience : At least 5 year
Post Date : 12/12/14
Contact Information : Jose Lopez

MAJOR FUNCTION:

Assists Sr. Manager and Director of Logistics in performing necessary duties concerning distribution,

3PL operations and facilities management.

COMPETENCIES:

  1. Maintains and oversees facility maintenance and upkeep of facility peripherals. i.e. Grounds, fire, burglar and access control systems. Supporting all local, state and federal laws and regulations.
  2. Negotiates terms, conditions and pricing with vendors of services and supplies for all distribution facilities.
  3. Maintains a professional, collaborative relationship with 3rd party logistics and transportation service providers, assisting as liaison to effectively communicate requirements.
  4. Support efforts to continuously increase productivity and decreasing costs through maximization of standard work methods and procedures, efficient utilization of material, equipment, and effective motivation of employees.
  5. Responsible to track 3PL key performance metrics.
  6. Responsible to oversee OS&D quality metrics, contacting customer as necessary to resolve any isssues.
  7. Responsible to track 3pl purchases of supplies and equipment.
  8. Insures that materials, parts, assemblies and product are stored in an efficient manner and that shipments are prepared in accordance with company specifications.
  9. Provide strategic planning for future business needs including staffing, space and equipment, customer needs, system support and automation.
  10. Assist with the logistics cost savings performance metrics as well as developing and implementing additional opportunities.
  11.  Assist the Director of Logistics with maintaining and providing budget info concerning distribution purchases.
  12. Establishes and maintains effective practices and procedures for employees regarding safety, training, good housekeeping, and discipline in accordance to applicable local, state, and federal laws and regulations as well as TOTO policies and procedures.
  13. Ensures that all documentation and procedures are maintained.

ADDITIONAL RESPONSIBILITIES:

Performs other duties as assigned.

RELATIONSHIPS AND CONTACTS:

Daily contact with Director and Sr. Manager of Logistics, Warehouse Manager(s), Supervisor(s), Production Managers, Production Scheduling Managers and third party logistics.  Frequent contact with outside vendors and service providers.

SPECIFICATIONS:

Bachelor’s degree in Logistics, Materials Management or a related field plus five (5) years of experience in a fast-paced, high volume shipping/distribution/warehouse environment.  Knowledge of distribution methods, inventory management, material flow and storage methods, and basic work standards.  Knowledge of computer systems and storage and retrieval systems including automation, bar codes and integrated computer systems.  Knowledge of facility management and peripherals.  Must demonstrate excellent interpersonal, motivational, negotiating, financial/budget analysis, as well as oral and written communication skills.

 

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.

 

About TOTO:

TOTO USA is headquarters for the Americas Division of the TOTO Global Group, which was established in 1917 with the founding of TOTO, Ltd., in Kitakyushu, Japan. TOTO is the world’s largest manufacturer of bathroom fixtures and fittings with $5.1 billion dollars in annual sales. For nearly 100 years, TOTO has been the recognized leader in innovation, performance, and design in products that enhance the luxury bathroom experience. Today, the company maintains 23,500 employees in 69 offices around the world and owns manufacturing facilities in Japan, the US, Mexico, China, and Europe with an affiliated network of more than 80 production facilities worldwide. With more than 1,500 engineers on staff and three centers devoted to research and development, TOTO is dedicated to engineering products that respect the environment while meeting people's needs for comfort, beauty, and performance. TOTO’s corporate philosophy – People-First Innovation – is the guiding principle for all the company’s processes, from engineering and design to manufacturing and sales. Consumers enjoy the peace of mind that comes from knowing they purchased a world-class brand that innovates to improve people’s quality of life. Winner of numerous domestic and international awards and recognitions, TOTO is the only plumbing manufacturer honored as Water Efficiency Leader by the Environmental Protection Agency. The company continues to raise industry standards and consumer expectations as to what is possible in the bathroom, as TOTO believes a high-quality bathroom is an experience and an everyday luxury people value and appreciate.

 

For more information, consumers may visit www.totousa.com or call 1.888.295.8134, Option 5. Follow TOTO on Twitter (@TOTOUSA) and become a TOTO fan on Facebook

Customer Service Representative

Customer Service Representative

Location: Fairburn, GA 30213
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Customer Service
Experience: At least 3 year
Post Date: 01/14/2015
Contact Information: Jose Lopez

TOTO POSITION DESCRIPTION for:

 

CUSTOMER SERVICE REPRESENTATIVE (6008)

REPORTS TO: SUPERVISOR (6004)

DATE MODIFIED: 10/01/14

DIVISION: SALES

CLASSIFICATION: NON-EXEMPT

DEPARTMENT: CUSTOMER SERVICE

APPRAISAL CATEGORY: NON-MGMT

DIMENSIONS:

Supervisory Responsibility: NO

Financial/Budget Responsibility: NO 

Administrative Responsibility: YES Comments: Call Center Functions: Phones and CRM tool

EDUCATIONAL SPECIFICATIONS: MINIMUM Education Level Required: GED/HS DIPLOMA

Microsoft Office Required: Yes

Preferred Educational Level: SOME COLLEGE

List any Additional Skills, Software, or Experience Required/Preferred below:

At least (2-3) years of customer service experience / inside sales support are required.  Must possess excellent interpersonal, verbal, and written communication skills. Exposure to a CRM tool, or similar software,  would be a plus.

MAJOR FUNCTION:

Provides support to manufacturer representatives, distributors, company sales representatives, consumers and internal employees. Efficiently utilizes systems and resources for: stock status, purchase order processing/inquiries, purchase order changes, delivery dates, and application of product.

COMPETENCIES:

Resolves product/service problems and provides follow-up to ensure satisfactory resolution.

Utilizes various systems (JDE, web based order management tools, shipment tracking/freight estimation tools) to efficiently process purchase orders, track shipments, and review supply/demand.

Must understand different shipping options and the customer requirements to effectively communicate specific shipping requirements for specialized services.

Proficient Product Knowledge to effectively answer customer inquiries regarding: key features, function and benefits of products.  Sales Program Knowledge required related to Sales Discount and Freight.

Remain diligent in reviewing and understanding: Product Bulletins, Sales Bulletins and Lead Times.  Working knowledge on Product Warranties, Spare parts, and Components.

Work with Account Analysts to ensure all claims are processed in a timely manner as it relates to reshipping products.

Provide accurate, courteous and timely information when responding to customer concerns, comments, and/or questions.

 

 

 

 

 

 

 

Regardless of Position Title, all employees are expected to provide the highest level of customer service for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. As an employee, you are expected to perform other duties, as assigned.

 

About TOTO:

 

TOTO USA is headquarters for the Americas Division of the TOTO Global Group, which was established in 1917 with the founding of TOTO, Ltd., in Kitakyushu, Japan. TOTO is the world’s largest manufacturer of bathroom fixtures and fittings with $5.1 billion dollars in annual sales. For nearly 100 years, TOTO has been the recognized leader in innovation, performance, and design in products that enhance the luxury bathroom experience. Today, the company maintains 23,500 employees in 69 offices around the world and owns manufacturing facilities in Japan, the US, Mexico, China, and Europe with an affiliated network of more than 80 production facilities worldwide. With more than 1,500 engineers on staff and three centers devoted to research and development, TOTO is dedicated to engineering products that respect the environment while meeting people's needs for comfort, beauty, and performance. TOTO’s corporate philosophy – People-First Innovation – is the guiding principle for all the company’s processes, from engineering and design to manufacturing and sales. Consumers enjoy the peace of mind that comes from knowing they purchased a world-class brand that innovates to improve people’s quality of life. Winner of numerous domestic and international awards and recognitions, TOTO is the only plumbing manufacturer honored as Water Efficiency Leader by the Environmental Protection Agency. The company continues to raise industry standards and consumer expectations as to what is possible in the bathroom, as TOTO believes a high-quality bathroom is an experience and an everyday luxury people value and appreciate.

 

For more information, consumers may visit www.totousa.com or call 1.888.295.8134, Option 5. Follow TOTO on Twitter (@TOTOUSA) and become a TOTO fan on Facebook

Product Engineer

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Product Engineer

Location : Morrow, GA 30260
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Engineering, Manufacturing
Experience : At least 3 year(s)
Post Date : 01/28/15
Contact Information : Jose Lopez

MAJOR FUNCTION:

Facilitate the development and/or modification of plumbing products from conceptual design through product life cycle.

RESPONSIBILITIES:

Design and/or develop new products that integrate market research and industry trends, while adhering to applicable codes, standards and cost targets. To include products available both globally and domestically.

  1. Review designs for ease of assembly and manufacturability and suggest improvements.
  2. Evaluation and testing of prototypes and/or first article samples to ensure quality and performance of finished products. Suggest modifications as necessary.
  3. Facilitate engineering changes to existing products as needed to address market needs, enhance quality and/or improve cost.
  4. Prepare, review and utilize technical drawings made to existing drafting standards.
  5. Assist quality and manufacturing teams to resolve inspection and/or production issues.
  6. Manage production part approval process (PPAP).
  7. Identify and evaluate potential new vendors.
  8. Coordinate with approved suppliers regarding manufacturing and delivery of components and/or finished goods.
  9. Create and maintain Bill of Materials (BOM) for new and existing products.
  10. Compile and present development progress and details according to prescribed Design Review process.
  11. Conduct competitive research to monitor industry trends.
  12. Assist in the creation of product support materials such as packaging, installation manuals and specification sheets.
  13. Work in accordance with both ISO and TOTO USA, INC. policies and procedures.
  14. Perform other duties as assigned.

Requirements

EDUCATION:

Bachelor’s degree in engineering, preferably mechanical or ceramic. Three (3) years or more of manufacturing experience in an environment with an ERP system preferred.

SKILLS:

Proficient with Microsoft Office. Experience with a 3D CAD package, preferably SolidWorks, is a plus. Basic working knowledge of manufacturing processes including machining, casting and forging desired.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@totousa.com for consideration. Resumes without salary requirements will not be considered.

Production Operator

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Morrow, Georgia

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

  • Regularly required to stand, use hands/fingers, to handle, twist or feel.
  • Frequently required to walk, stoop, kneel or crouch.
  • Ability to speak and/or listen.
  • Occasionally required to sit.
  • Lifting up to 55lbs as required in job and SOP.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Repetitive bending/pulling.
  • Repetitive movements of fingers, hands, wrists and arms.

Work Environment:

The work environment consists of an indoor manufacturing facility with controlled environment. Heat, humidity and barometric pressure can fluctuate depending on area of plant. Depending on job, exposure to odors, fumes, sounds and product may require the use of Personal Protective Equipment(PPE) including, but not limited to, protective gloves, ear protection, eye protection and safety shoes.

Ideal candidates will be able to perform with the above requirements/conditions and have the following:

  • High school diploma, GED or equivalent.
  • Six months assembly or production related experience.
  • Basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals)
  • Ability to read and comprehend basic written instructions and procedures.
  • Must have mechanical capability.

Interested candidates should contact Human Resources by email at humanres@totousa.com for additional information. EOE

Business Strategy - Coordinator

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Morrow, Georgia

Location : Morrow, GA 30260
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Coordinator
Experience: At least 3 year(s)
Post Date : 7/1/2014
Contact Information : Shay Moncrief

MAJOR FUNCTION:

Coordinates assigned Business Strategy functions related to Sustainability by collecting, analyzing, and reporting planning related data as directed by the Director of Business Strategy.  Monitors and focuses on strategies related to sustainability initiatives as they pertain to good corporate stewardship while supporting TOTO “Good Business Practices” 

COMPETENCIES:

  1. Collects, compiles and reports daily the status of Sustainability initiatives.
  2. Researches, collects, and presents critical information regarding contemporary and creative resources that keeps TOTO USA in the forefront of sustainability ideas and programs. 
  3. Updates, distributes and maintains data base within a power point presentation to support community and TOTO initiatives.
  4. Supports members of the Business Strategy team and works in conjunction with the Operations Division to meet targeted Sustainability initiatives. 
  5. Plans and facilitates presentations within TOTO and customers as needed.
  6. Frequently is a part of a team that represents TOTO and meets with professionals from the outside with the purpose of developing or communicating sustainable initiatives. 
  7. In order to keep TOTO at the forefront compares TOTO’s initiatives to local, state and national based sustainable initiatives.  

ADDITIONAL RESPONSIBILITIES:

  1. Maintains confidentiality at all times.
  2. Performs other functions as assigned.

DIMENSIONS:

Provides  support within the department

RELATIONSHIPS AND CONTACTS:

Daily contact with members of the Business Strategy team, members of the Operations divisions and other departments as needed.  

SPECIFICATIONS:

Bachelor’s Degree in market research, sustainability or related field.  Requires at least three (3) years’ experience compiling, analyzing and manipulating data. Must have excellent verbal and written communication skills. PC skills in Microsoft Word, Excel, Access and PowerPoint are mandatory. Exposure to J.D. Edwards software would be a plus.

SUPERVISORY:

This is not a supervisory position.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to smoncrief@totousa.com for consideration. Resumes without salary requirements will not be considered.

Architect and Design Representative - Sales

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New York, NY

Employee Type : Full-Time
Industry : Consumer Products
Building Materials : Manufacturing
Manages Others : Not Spcified
Job Type : Sales
Experience : At least 3 year(s)
Post Date : 7/1/2014
Contact Information : Shay Moncrief

MAJOR FUNCTION:

Manages information and routinely makes in-person contact with architecture firms, design firms, engineering firms, construction managers, developers, mechanical contractors, plumbing contractors, property managers, and building owners.  Actively manages showroom renovations/build-out’s as needed throughout the Sales Region .

COMPETENCIES:

  1. Maintains regular in-person contact with specifiers of residential and commercial plumbing products in greater New York City market.
  2. Distributes announcements, sales bulletins, new product bulletins, and literature.
  3. Maintains close relationships with TOTO Sales and Branding departments.
  4. Introduces new product and presents updated information.
  5. Establishes new relationships with specifiers to gain sales and market penetration.
  6. Practices efficient and effective territory management of outside sales contact with firms and individuals in the specification market.
  7. Develops and maintains accurate database of industry contacts.
  8. Coordinates and fulfills requests for sample materials.
  9. Work regional and national trade shows and exhibitions, ie: Greenbuild, AIA, ASPE.
  10. Conducts product and industry trends training seminars with customers/specifiers
  11. Under direction of the Regional Sales Director, develops appropriate action plan for showroom renovations.  Develops and executes a plan to successful build-out showrooms within the Sales Region.  Acts as the project leader for showroom renovations as detailed by the Regional Director and Branding Department..
  12. Develops close relationships with key mechanical contractors, builders, developers to drive specifications and secure business opportunities.
  13. At the direction of the Regional Sales Director, the A&D Manager will be assigned specific secondary showrooms to oversee and manage.  These showrooms will require training, sales promotion, and assistance with routine sales support.
  14. As scheduled, the A&D Manager will conduct showroom training with direct customers and their showrooms.  As a design expert and product knowledge leader, this person will conduct insightful and stimulating presentations which encompass all aspects of TOTO’s brand message and product advantages.

ADDITIONAL RESPONSIBILITIES:

  • Maintain up-to-date information concerning industry contacts, market status, sales opportunities.
  • Delivers and distributes information and specification as requested.
  • Prepares necessary expense and sales reports on a timely (weekly) basis.
  • Overnight travel involved.
  • Perform other duties as assigned.

SPECIFICATIONS:

  • Entry-Level Position
  • Bachelor’s Degree or Similar Experience.
  • Self-starter with excellent territory management ability.
  • Strong interpersonal, verbal, and written communication skills are a must.
  • Must have excellent presentation skills.
  • Must have proficiency in Microsoft Word, Excel, and Power Point.

DIMENSIONS:

Serves as a liaison between TOTO and industry associations including but not limited to ASID, AIA, USGBC, ASPE (and others), attending regular meetings and events.

RELATIONSHIPS AND CONTACTS:

Works closely with Territory Sales Representatives, Business Development Manager, TOTO NYC Gallery, TOTO Regional Sales and Branding. Reports to Director of Sales Region.

SUPERVISOR RESPONSIBILITY:

This position does not require direct supervision of employees.

If you meet these qualifications, please submit your resume and cover letter including salary history to smoncrief@totousa.com Resumes without salary history will not be considered.