Our Site is intended for use by visitors from the Americas. We offer translations of our Site into French or Spanish for our visitors from Canada and Central and South America. The Site is maintained on servers located in the United States, and personal information submitted is stored on our servers in the United States.
The TOTO Store is available for purchases shipped only into the continental United States and Canada. Purchases from outside those territories are not permitted. If you are visiting our Site from outside the United States or Canada, please be advised that your information is transferred to our U.S. servers. Please navigate to the Global tab on the Site to locate the TOTO website serving your location.
We have implemented and maintain reasonable physical, administrative and technical methods to protect your information. You also play a role in protecting your information. You can help to maintain the security of your online transactions by not sharing your account logon or password with anyone and by changing your password regularly.
Information You Provide. When you register with TOTO USA, for instance to make a purchase, we collect profile information from you through our registration form. This may include your name, address, e-mail address, shipping address, and telephone number. Providing personal information is solely your choice. However, certain services may not be fully available to you if requested information is not provided. We may also ask you to select a user name and password or identification number to gain access to certain portions of our Site. We may also ask you to provide optional demographic information such as, but not limited to, your zip code, your age range, your business, or your product preferences. When you register for any TOTO USA services, your user name and password are recorded for the purpose of maintaining your own accounts within the Site. Our servers also record e-mail addresses that you submit for registration. If you access our Site through a Social Media account we may also receive information about you, your digital identity, or your contacts from your social media account depending on how you have set your preferences on such account.
Communications with Us. If you choose to communicate with us, whether by email, telephone, postal mail or by using our online chat feature, we will collect and store the information you provide.
Our Site may allow residents of the United States and Canada to purchase certain products through our TOTO Store, an independent website which we own and operate. When you place an order we will require that you provide your contact information including address, email address and telephone number, your payment card information and associated billing address and telephone number, and your shipping address. Information about your payment is protected during transmission to us using industry standard technology.
If you would like to e-mail a page or pages from our Site to a friend, we will collect the recipient’s e-mail address for purposes of that transmission. However, we may not maintain a permanent record of that address unless the recipient independently registers with TOTO USA.
We may use the information we collect from you for our legitimate operational and development interests, for example:
Automatically Collected Information. When a visitor requests pages on the TOTO USA site, our servers automatically recognize the browser’s domain name and IP address. We may also collect statistical information about how visitors are generally searching or using the Site and reserve the right to compile and publish profile information about our visitors without the visitor’s name and addresses for reasonable business purposes.
We do not use technology that recognizes a “do-not-track” signal from your web browser.
Session Cookies: These temporary cookies expire and are automatically erased whenever you close your browser window. We use session cookies to grant our users access to content and to enable actions they must be logged in to do.
Persistent Cookies: These usually have an expiration date in the distant future and remain in your browser until they expire or you manually delete them. We use persistent cookies to better understand usage patterns so we can improve the site for our customers. For example, we may use a persistent cookie to associate you with your user account or to remember that your choices on the Site, but this only works when cookies on our site are enabled.
Third Party Cookies: We permit limited third parties to place cookies through the Site to provide us with better insights into the use of the Site or user demographics or to provide relevant advertising to you. These third parties may collect information about a consumer’s online activities over time and across different websites when he or she uses our website. For example, we utilize an analytics program to analyze usage patterns of the Site. We do not control the use of such third party cookies or the resulting information and we are not responsible for any actions or policies of such third parties.
We may use your email address to contact you to respond to your inquiries, to send you newsletters or announcements, to invite you to participate in surveys, or to provide information about products or services to you. You can elect not to receive promotional emails from us by unsubscribing using the mechanism provided in an email you receive from us.
We may disclose your non-private, aggregated, or otherwise non-Personal Information, such as usage statistics of our Products, to our affiliates and third parties.
If you ever find that your account information is not complete, not accurate or not current, please e-mail, call or write to us as noted below. We will correct any erroneous information as quickly as possible.
TOTO USA’s business and website are not designated to be attractive to children. We do not knowingly collect data from children, and we do not knowingly market to children. Our terms and conditions of use require that any registration may only be made by those over the age of 18. If we have reason to believe that information is being provided by a child under the age of 18 TOTO USA will not collect the information without parental consent or parental notification, which will include the opportunity for the parent to prevent the use of the information or to prevent the child’s participation in the activity. If a child has provided us with personal information, a parent or guardian of that child should contact TOTO USA customer service and request that information be removed. Without parental consent, online information will only be used to respond to an unsolicited request and for no other purposes. We recognize that protecting children’s identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents.
For California Residents Only. We may disclose your personal information to our affiliates or other third parties including who may use that information to market to you directly. Pursuant to California’s “Shine the Light Act”, California residents are permitted to request information about the manner in which we share certain categories of information with third parties for their marketing use. Please email us at email@example.com to request a copy of our disclosure pursuant to California law.
In some jurisdictions you have the right to receive disclosure from us regarding the information we hold about you. Please send your written request either by post or email to the addresses as set out in Contact Us section along with your full contact details. If you wish us to cancel, and/or stop the processing of your personal information we will, subject to our discretion, cancel and/or stop the processing of the personal information. We will not delete information that we are required to retain for our business operations or legal compliance. We may require that you provide adequate identification information or documentation before providing you the information about you that we hold; this is for your protection. We will respond to your requests within 20 days of receipt and authentication.
This site is owned and operated by TOTO USA, Inc. If you have any questions or suggestions with respect to this policy, or if you wish to ask us to delete, correct, or show you your information as provided above, please contact us at firstname.lastname@example.org by e-mail, by telephone at 770-282-8686, or by mail at:
Attn: Website Manager
1155 Southern Road
Morrow, GA 30260