TOTO Customer Support
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Support Quick Links
Contact TOTO
General Customer Service
1-888-295-8134
custservice@toto.com
Hours: 8 a.m.-8 p.m. ET
Monday-Friday
To purchase replacement parts, or for assistance with locating a TOTO showroom or product literature, press 3 when prompted.
Sales Support
1-888-295-8134
Hours: 8 a.m.-5:30 p.m. ET
Monday-Friday
For assistance with product selection, registering your new TOTO product/s, pre- and post-sales support, order status and inventory questions, press 5 when prompted.
Tech Services
1-888-295-8134
techsupport@toto.com
Hours: 8 a.m.-8 p.m. ET
Monday-Friday
For product technical support, including assistance with troubleshooting and installation, or to file a warranty claim, press 4 for Tech Services.
To expedite warranty or repair related issues please have your proof of purchase on hand prior to contacting us. Note: Warranty is only extended to the original purchaser of the product.
After Sales Service
1-888-295-8134
Hours: 11 a.m.-7 p.m. ET
Monday-Friday
For technical assistance, or to schedule a service appointment for your TOTO WASHLET or NEOREST products, press 6 when prompted.
Contact Address
TOTO USA, Inc.
1155 Southern Rd
Morrow, GA 30260