TOTO Customer Support

Please contact TOTO by completing the Customer Service Contact Form or via the email links below.

Form Successfully Submitted!

Contact Information

First Name *

Last Name *

Company

Street Address *

City *

Country

Select Country*

Select Country
United States
Canada
Afghanistan
Aland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo (Brazzaville)
Congo (Kinshasa)
Cook Islands
Costa Rica
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Honduras
Hong Kong S.A.R., China
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Ivory Coast
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao S.A.R., China
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
North Korea
Norway
Oman
Pakistan
Palau
Palestinian Territory
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin (French part)
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Korea
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
U.S. Virgin Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Vatican
Venezuela
Vietnam
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

State/Province *

Select State

Select State
Alabama
Alaska
American Samoa
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Guam
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Marshall Islands
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Northern Marianas Islands
Ohio
Oklahoma
Oregon
Palau
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virgin Islands
Virginia
Washington
West Virginia
Wisconsin
Wyoming

Zip Code *

Email *

Telephone *

Home *

Home*

Home
Work
Mobile

Inquiry type

Subject *

Choose a Subject*

Choose a Subject
Accessory
Bath
Bidet
Commercial
Faucet
Lavatory
Neorest
Seats
Shower
Toilet
Washlet

Reason *

Choose a Reason*

Presales Support
Installation
Post Sales Support
Warranty
Repair & Troubleshoot

Inquery *

Choose an Inquery Detail*

General Product Selection
Washlet Neorest Product Selection
Dealer Locator
Color Samples
Technology Definitions
Sales Rep Contact info
Availability and List Price
Literature Request
General Product Features and Functions
Online TOTO Authorized Retailer Inquiry
IoT Product Information
General Troubleshoot & Replacement Parts, Maintenance
General Installation
General Product Warranty
Washlet Neorest Installation
Washlet Neorest Troubleshoot, Replacement Parts, Maintenance
Washlet Neorest Warranty
Washlet Neorest Features and Functions

Message *

Preferred Method to contact

Preferred Method To contact

Preferred Method To contact
Phone
Email

Best Time To contact

Best Time To contact
Morning
Evening

CAPTCHA

Send me a copy.

Contact TOTO

General Customer Service
1-888-295-8134
custservice@toto.com
For general product inquiries or assistance locating a TOTO authorized showroom, press "3" when prompted.
Hours: 8AM to 8:00 PM EST -
Monday to Friday
Sales Support
Hours: 8AM to 5:30PM EST -
Monday to Friday
For all other inquiries including sales support, order status and inventory questions, press "5" when prompted.
Tech Services
1-888-295-8134
techsupport@toto.com
Hours: 8AM to 8PM EST -
Monday to Friday
For technical support or warranty issues, press "4" when prompted.
When emailing techsupport@toto.com for warranty related issues, please attach your proof of purchase to expedite warranty related issues. Note: Warranty is only extended to the original purchaser of the product in question.
After Sales Service
1-888-295-8134
Monday to Friday
For WASHLET or NEOREST repairs, issues, or support,
Press "6" when prompted.
Contact Address
TOTO USA, INC.
1155 Southern Road
Morrow, Georgia 30260
International Inquiries
(001) 770-282-8686

TOTO Customer Support

Support Quick Links

Contact TOTO

General Customer Service

Sales Support

Tech Services

After Sales Service

Contact Address

International Inquiries

Comments?