For regular cleaning of your CeFiONtect product:
If you have hard water stains, see How to remove hard water stains from your CeFiONtect product
Most toilets have only 4 components that may need to be replaced if the toilet doesn’t shut off.
The first step is to determine where the leak is occurring. There is a simple "no tools needed" test to determine which part is causing the problem.
Watch this short video or follow the instructions below.
For non-dual flush toilets
Replacing the flush tower in a Dual Flush Toilet (not wall hung)
The tips below are for any TOTO china product (including CeFiONtect):
Hard water marks are composed of minerals from the water supply. They will not dissolve using bleach or detergents. It takes a slightly acidic cleaner like vinegar or a lime dissolving cleaner to remove the minerals. Neither of these cleaners will harm the CeFiONtect finish.
You can use vinegar or lime dissolving cleaner and a non-scratch scour pad made for porcelain. Allow a little contact time to allow the cleaner to dissolve the buildup.
If the stain at the waterline in your toilet bowl persists, you may need to remove some water from the bowl. Then reapply the vinegar or lime dissolving cleaner at full strength. Removing the water prevents the solution from being diluted.
Removing the Balance Spool:
Cleaning the Balance Spool:
Installing the Balance Spool:
Mold: How it may have gotten there, and how to remove it.
Slime mold is a special class of mold that forms a slime coat to protect it from harsh environments. A toilet bowl provides the perfect atmosphere for any type of microorganism as it has food, water, air and a nice warm location.
Mold can come in a variety of colors – most are black or dark brown, but they also show up in pinks, blues, reds and some of them are absolutely beautiful. Don't let the pretty colors fool you, if you don't remove them they will take over the toilet.
Mold spores are everywhere, and can travel through the air. (Ever wonder how the mold got on that slice of bread?) When one hits the toilet bowl, it may start a small colony, and if left alone, will completely cover the inside of the bowl. It can also grow in the tank if that is where the spore landed. It is not uncommon for the mold to show up in all the toilets in a single home, especially when the homeowner uses one toilet brush to clean all the toilets.
When we explain this to customers, their first reaction is "No way! I am a meticulous housekeeper." This is not an indication of poor house keeping. The spore may get picked up on your clothes during your daily travels, and fall into the bowl when you use the toilet at home. It is also possible for the spores to have come in on the tools that were used to install the new toilet.
Chlorine will kill the mold spore, but if it has already developed a slime layer, chlorine alone won't work. In order to remove the spots, you need to:
It may take repeated treatments to finally kill off the colony. One way to ensure continuous treatement is by using an in tank Chlorine tablet. Our installation manual warns against the use of these in tank tablets, but we need to address the mold issue, and we are only going to use it once. The tablet will last about 30 days, and each time the toilet is flushed, it will wash all the water contact surfaces with a little extra chlorine. This step is essential if the mold has grown up in the rim holes, as you will be unable to scrub that area.
Once the tab has gone through its cycle, please contact TOTO Technical Support for replacement parts. The chlorine can damage the rubber components of certain parts and they may need to be replaced.
If an odor is present, please remove the main unit and clean the deodorizer screen.
Remove the deodorizer filter.
Unplug the power cord
Remove the main unit. With the release button on the right side of the unit pressed in, pull the main unit forward.
Make sure not to pull with excessive force because of the water supply hose and power cord.
Tilt the unit up so you can reach the underside. Then press the clip of the filter and pull it forward.
Attach the deodorizer filter.
Hook the left side of the filter onto the main unit and slide the filter securely until you hear the clip “Click”.
Never use the Washlet without a filter. (It could cause a malfunction)
Attach the main unit.
Align the center of the main unit and the base plate. Slide the main unit along the surface of the toilet and press
all the way into place until a “click” is heard. Please note that if the main unit is not securely on the base plate, the washlet will not function.
The product identification label is attached at the rear of the main unit of your Washlet. So you will not be able to read it until you slide the washlet forward away from the toilet tank. Here’s what to do:
The Model Number is in the upper left. The Serial number will be toward the bottom left. See the example below.
To find the toilet model number and color code:
View this short video or follow the instructions below.
Since the Eco Faucets share the same controller, you will need to find two different numbers. The two numbers are located on the control box and the spout. The numbers on the control box are on the front and start with the letters "TN". The numbers on the spout are located on the back. These numbers start with the letters "TEN" or "TEL", depending on which version you have.
Below are some examples.