Careers

Location: Hawaii
Employee Type : Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Technical Support
Experience: At least 5 year(s)
Post Date: 04/17/18
Contact Information : Jose Lopez

MAJOR FUNCTION:

Handle calls, e-mails, and other correspondence from customers related to but not limited to Washlet/Neorest products.  Customer Site Visits for Washlet and Neorest repairs. When necessary, provides technical assistance to customers, potential customers, sales, distributors, manufacturer representatives, etc. related to proper installation, product features, specifications, and applicable products to meet designated specifications.

COMPETENCIES:

1. Responds to customer telephone and email inquiries regarding installation problems or malfunctions as well as provide step by step instructions to alleviate problems or malfunctions.
2. Organizes RGA database for patterns and trends and submit a monthly report.
3. Makes sure all products have been replaced and are accurate on chart.
4. As appropriated, provides specifications of company products to architects, engineers, manufacturer representatives, field sales, etc.
5. Compiles claim data in order to form trend analysis as well as make product improvements.
6. Provides documentation to customers and regulatory agencies denoting product specifications in order to verify compliance with local and state codes.
7. Explains products and features to customers, potential customers, architects, engineers, plumbers, distributors, etc.
8. Provides field support to customer and sales in order to evaluate claims due to quality, faulty installation, etc.
9. Evaluates company products in accordance to certification standards.
Provides input on installation manuals for new and improved product and input on packaging specifications of company products for vendors.
10. Trains new sales managers, customer service, manufacturer representatives, distributors, etc. on company products; and assists Product Engineering Manager as needed

SPECIFICATIONS:

Has a minimum of (5) years exp as a service and repair plumber. Plumber’s license desirable, but may be waived with adequate exp.  Excellent verbal and written communication skills. Comfortable working  with a personal computer and in an Office environment.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered.

EDUCATIONAL SPECIFICATIONS:

Microsoft Office Required: YES
Preferred Educational Level: BACHELOR'S 
List any Additional Skills, Software, or Experience Required/Preferred below:
Degree in Sales, Marketing or related field, or at least (3) years of industry experience. Strong interpersonal, presentation, verbal, and written communication skills are a must.

Sources, initiates and maintains sales and marketing efforts for large national accounts such as hotel chains, fast food, residential/commercial developers etc. in accordance to sales goals.

COMPETENCIES:

• Sources and initiates sales with large national accounts.
• Makes sales calls and presentations to introduce the company, its products and product capabilities.
• Follows up on sales calls, quotes, negotiates terms and closes on contracts.
• Monitors and insures orders are received timely by project.
• Investigates and mitigates customer complaints to satisfactory conclusion between customer and company.
• Support each Regional Sales Team as needed and communicates effectively to clients.
• Coordinates with Regional Sales Team when National Accounts affect their territory.
• Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
• Maintains up-to-date information concerning sales prices, availability of product, production schedules, profit contribution, sales policies, sales trends, and status of current orders to meet marketing objectives and assure the company satisfies customer requirements to the greatest practical extent.
• Maintains memberships and participation in association and affiliated industry groups.
• Develops and maintains large national accounts and landmark projects.
• Maintains daily contact with engineers, architects, general contractors, developers, etc.
• Maintains frequent contact with decision makers of national chains, Sales Managers, Director of Business Development, and Executive Sales Team.

DIMENSIONS:

No supervisory responsibilities. Budget and Administrative responsibilities required.

Regular travel for buisness purposes.

Location: Morrow, GA 30260
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Graphics Non-Mgmt
Experience : At least 3 years
Post Date : 04/09/18
Contact Information : Shay Moncrief

EDUCATIONAL SPECIFICATIONS:

MINIMUM Education Level Required: BACHELOR'S

Degree in Graphic Design, Marketing, or related field or combination of training and experience from an accredited, top tier art/design school. Minimum of (5) Yrs graphic exp using a computer to generate digital materials for business communication and/or advertising. Must have the ability to execute digital projects from start to finish utilizing Adobe Creative Suite with excellent written/verbal communication, as well as typography, copywriting and editing abilities.  A digital portfolio is required.

MAJOR FUNCTION:

Produces best-in-class creative assets to accompany marketing campaigns and product merchandising efforts, with the ultimate goal of driving traffic and online conversion for TOTO. Partners closely with eCommerce and Marketing to develop strategies and assist in meeting eCommerce sales and share goals.

COMPETENCIES:

• The creation of lifestyle, product features, and product bundle images used to merchandise products on Amazon.com, Wayfair.com, Homedepot.com, and other eCommerce sites.
• Builds and maintains a library of eCommerce creative and digital brand assets and maintain them within the Product Information Management system.
• Strong project management skills and attention to detail.
• Develops the visual aspects for informational programs, which includes: pictorial displays, models, charts, graphs and other visual materials.
• Digital banner asset creation for the promotion of items on Amazon.com, Wayfair.com, Lowes.com and other eCommerce sites, as well as across external ad networks.
• Develops best practices for the creation of conversion-oriented images.
• Helps to identify opportunities to integrate ecommerce creative into existing marketing plans.
• Adheres to established deadlines, and handles routine projects, often with quick turnaround deadlines.
• Researches projects and collects necessary materials to complete them.
• Ensures marketing continuity among the Company’s external and internal communications.
• Installs and maintains department software and equipment relating to graphic design.
• Maintains effective practices and procedures for employees regarding safety, training, good housekeeping, and discipline in accordance to applicable local, state, and federal laws and regulations, policies and procedures of TOTO.

DIMENSIONS:

No supervisory responsibilities. No budget and administrative responsibilities required.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to smoncrief@toto.com for consideration. Resumes without salary requirements will not be considered.

SPECIFICATIONS:

(2 to 3) years experience in a Sales or support position. Experience using: Publisher, Adobe, JD Edwards A9.2, and advanced knowledge of Salesforce. Entry level experience of TOTO flow/Sales.   Excellent verbal, written, and presentation communication skills. Up to 25% travel may be required.

Serve as the primary administrator of Salesforce. Supports implementation/utilization of Salesforce with daily communication internally and externally to Reps and Implementation Partners. Generates communications and solicits cross-functional capability to support sales.  Supports: training, showroom programs, strategic accounts, items registration, sales reports, sales promos, and sales bulletins.

COMPETENCIES:

1. Troubleshoots system and user Salesforce issues.
2. Participates and contributes to Salesforce enhancements, including implementing: Job Quotes, Sales Sample Requests, Account and Contact maintenance, hosting live training webinar.
3. Researches CRI initiatives and recommendations.
4. Provides sales reports as requested with utilization of the Salesforce Reporting System.
5. Creates Product/Sales Bulletin Publications (new product, sales, sales promo) by collaborating with multiple departments.
6. Supports the management of item registration, ensuring that items are registered accurately for accurate purchase order processing .
7. Replies to miscellaneous inquiries from customer service and sales departments as related to item registration and/or sales programs.
8. Prepares presentations, utilizing various systems for distribution.
9. Assists with new sales personnel onboarding providing on/offsite Salesforce training.
10. Serves as a backup team member for the creation and distribution of the lead time guide to help sales team members understand estimated arrival times for backordered stock.
11. Assists with the maintenance in Salesforce on all required Sales Forms (JQs and SSRs).
Assists with user database and content for Salesforce.com and extended platforms, including but not limited to: Data.com, Live Chat, and SF Accelerator.
12. Maintains daily contact with a variety of TOTO departments and Manufacturer Rep Agencies

DIMENSIONS:

No supervisory responsibilities. No Budget and Administrative responsibilities required.

Location: Fairburn, 30213
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Inside Sales, Customer Service
Experience: At least 3 years
Post Date: 03/08/2018
Contact Information: Margaret Brown

MAJOR FUNCTION:

Provides support (phone, email, and live chat) to manufacturer representatives, distributors, company sales representatives, consumers and internal employees. Efficiently utilizes systems and resources for: stock status, purchase order processing/inquiries, purchase order changes, delivery dates, and application of product.

COMPETENCIES:

1. Resolves product/service problems and provides follow-up to ensure satisfactory resolution.
2. Utilizes various systems (JDE, web based order management tools, shipment tracking/freight estimation tools) to efficiently process purchase orders, track shipments, and review supply/demand.
3. Understands different shipping options and the customer requirements to effectively communicate specific shipping requirements for specialized services.
4. Proficient product knowledge to effectively answer customer inquiries regarding: key features, function and benefits of products, sales program knowledge required related to sales discount and freight.
5. Remains diligent in reviewing and understanding: product bulletins, sales bulletins, and lead times; as well as maintains a working knowledge on product warranties, spare parts, and components.
6. Works with Account Analysts to ensure all claims are processed in a timely manner.
7. Provides accurate, courteous and timely information when responding to customer concerns, comments, and/or questions.
8. Performs other duties as assigned.

SPECIFICATIONS:

(2 to 3) years of customer service experience / inside sales support are required. Must possess excellent interpersonal, verbal, and written communication skills. Exposure to a CRM tool, or similar software, would be a plus.

SUPERVISORY RESPONSIBILITY:

None

If you meet these qualifications, please submit your resume and cover letter including salary requirements to mbrown@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

MAJOR FUNCTION:

Analysis and enhancement of existing business processes, development of document control procedures and ensuring compliance with record retention guidelines. Responsible for administration, maintenance and end-user training and support of Enterprise Product Data Management system. Develops expert knowledge of existing engineering design processes with ability to leverage appropriate EPDM electronic data exchange with internal ERP system and other supply chain systems as needed.

COMPETENCIES:

1. Possess knowledge of the relationships between parts, assemblies and drawings in a 3D solid modeling environment.
2. Acquires thorough understanding of revision structure and document archiving techniques.
3. Designs and implements User and Group permission administration process (role based permissions).
4. Develops rapid storage, search and retrieval structure (taxonomy classification) utilizing metadata / properties.
5. Assists development process automation, utilizing application programming interface (API) fundamentals.
6. Oversee engineering change notice (ECN) process including: confirmation of document and/or bill of materials (BOM) changes, distribution and archiving.
7. Distributes and/or uploads new or revised technical documentation to company website.
8. Assigns part numbers to product components and subassemblies and maintains master log.
9. Performs evaluations and document audits as needed.
10. Works closely with IT team members in support of: hardware, network, database, workstation, application and other aspects of the engineering systems environment.
11. Manages relationships with various suppliers, and/or resellers, related to include, but not limited to: support, maintenance contracts, licensing, pricing, and annual renewals.
12. Effectively interacts with other project personnel, to include: project management, product engineers, vendors, and production planning control.

SPECIFICATIONS:

Degree in Engineering or, Computer Science preferred (Equivalent work experience also considered); Three (3) years or more experience as a CAD/PDM system administrator (SolidWorks a plus), or other Enterprise Document Management or Content Management system administrator.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered.

EDUCATIONAL SPECIFICATIONS:

Degree plus (1) one year of technical writing experience (a Plus if in SolidWorks), with excellent English writing and grammar skills. Poficient in use of MS Office suite and Adobe Design suite, specifically InDesign and Illustrator. Minimum Education Level: Bachelor's Degree.

Create and/or update detailed user documentation, including: how-to guides and instruction manuals, to support a variety of plumbing products for both internal use and for external customers.

COMPETENCIES:

• Collects information from self-study, engineering and others as needed to create technical documents.
• Explains scientific and/or technical concepts in simple language.
• Daily point-of-contact for strategic accounts in the sales territory.
• Studies drawings, specifications, mockups and product samples.
• Observes production as well as developmental and experimental activities to determine installation and/or operating procedure and detail.
• Generates needed images for inclusion in documents.
• Participates in review cycles and executes updates as needed to ensure technical accuracy.
• Creates templates for technical documents in compliance with brand consistency.
• Coordinates translation services with external parties
• Publishes and maintains current revision of documents for internal use and works with Document Control for proper archiving.
• Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Toto’s Quality Management System (QMS) and Environment Management System (EMS).
• Assists in writing and/or modifying departmental standards, procedures and policies.
• Daily interaction with managers, engineering and marketing departments; Periodic interaction with other departments, such as production.

DIMENSIONS:

No supervisory responsibilities. No Budget and Administrative responsibilities required.

Morrow, Georgia

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Regularly required to stand, use hands/fingers, to handle, twist or feel.
• Frequently required to walk, stoop, kneel or crouch.
• Ability to speak and/or listen.
• Occasionally required to sit.
• Lifting up to 55lbs as required in job and SOP.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Repetitive bending/pulling.
• Repetitive movements of fingers, hands, wrists and arms.

Work Environment:

The work environment consists of an indoor manufacturing facility with controlled environment. Heat, humidity and barometric pressure can fluctuate depending on area of plant. Depending on job, exposure to odors, fumes, sounds and product may require the use of Personal Protective Equipment(PPE) including, but not limited to, protective gloves, ear protection, eye protection and safety shoes.

Ideal candidates will be able to perform with the above requirements/conditions and have the following:

• High school diploma, GED or equivalent.
• Six months assembly or production related experience.
• Basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals)
• Ability to read and comprehend basic written instructions and procedures.
• Must have mechanical capability.

Interested candidates should contact Human Resources by email at humanres@totousa.com for additional information. EOE