Careers

TOTO, the world’s largest plumbing manufacturer, offers a wide range of opportunities for talented, experienced professionals.

Our company was created almost a century ago in Japan, and we are an industry leader worldwide in sustainability, innovation and design. Our success in developing beautiful and technologically advanced products has fueled expansion and growth at TOTO, creating many new and interesting employment opportunities for qualified individuals. We invite you to explore your TOTO career possibilities today.

TOTO considers all applicants for employment without regard to race, religion, gender, sexual orientation, national origin, age, disability, or status as a US military veteran in accordance with federal law. In addition, TOTO complies with applicable state and local laws prohibiting discrimination in employment wherever it maintains facilities. TOTO also provides reasonable accommodation to individuals with a disability in accordance with applicable laws. TOTO is committed to a drug-free workplace.

  • District Sales Manager
    Location: Washington, DC
    Employee Type: Full-Time
    Industry: Manufacturing
    Manages Others: Not Specified
    Job Type: Sales
    Experience: At least 3 years
    Post Date: 10/11/2018
    Contact Information: Jose Lopez


    MAJOR FUNCTION:

    To increase market penetration in assigned geographical territory within accordance of company marketing strategies.

    COMPETENCIES:
    1. Sources, evaluates and recommends viable distributors, wholesalers, and manufacturer representatives to market products in assigned territory.
    2. Trains and provides support to distributor/wholesalers/manufacturer representatives to establish effective network.
    3. Maintains close relationships with distributor/wholesaler/manufacturer representatives network to determine competitive sales trends, competitor activities and competitor pricing.
    4. Develops leads for medium to large construction projects and pursue through engineering, architectural, general contractors, etc. to quote job. Follows up on quotes to obtain orders.
    5. Assists in developing marketing strategies within territory to build name recognition of company products.
    6. Investigates customer complaints of defective product or unsatisfactory service and recommend appropriate action necessary to resolve complaints; Follows complaints to satisfactory conclusion between customer and company.
    7. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
    8. Maintains up-to-date information concerning sales prices, availability of product, production schedules, profit contribution, sales policies, sales trends, and status of current orders to meet marketing objectives and assure the company satisfies customer requirements to greatest practical extent.
    9. Reports any information as to a change in the financial status of customers.
    10. Maintains memberships and participation in association and affiliated industry groups.
    11. Shares in the sales and goals for assigned geographical area.
    12. Maintains daily contact with distributors/wholesalers/manufacturer representatives of products as well as engineering firms, architects, general contractors, etc.
    13. Maintains frequent contact within trade associations, shows, etc.

    SPECIFICATIONS:

    Degree in sales, marketing or related field plus at least (3) years of industry experience.

    If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

  • Regional Sales Director
    Location: Boston, MA
    Employee Type: Full-Time
    Industry: Manufacturing
    Manages Others: No
    Job Type: Sales
    Experience: At least 10 years
    Post Date: 10/11/2018
    Contact Information: Jose Lopez


    MAJOR FUNCTION:

    Directs the sales and marketing efforts for the purpose of maximizing sales and profits.

    COMPETENCIES:
    1. Assists in establishing sales objectives and goals for respective market area and directs sales team in achieving these goals.
    2. Assists in establishing Sales Plans for the sales team, by products.
    3. Secures field marketing information by: traveling, gathering input from sales team and customers, increasing market share, developing competitive and intelligent pricing policies.
    4. Regularly reviews all areas of responsibility, pricing, sales management, product management, and people management with the senior sales officials.
    5. Evaluates performance of regional team members on an on-going basis.
    6. Assists in review of sales staff expenses.
    7. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
    8. Reviews all reports and performances by customers and sales team to develop plans to improve and meet goals.
    9. Acts as a liaison for the regional sales team with senior management conveying needs of sales team to meet objectives.
    10. Ensures requests from sales team are handled promptly.
    11. Keeps the sales team aware of all changes and developments that will assist their sales effort; and Travels with sales team on a regular basis and/or as needed.
    12. Manages, trains and appraises sales persons and manufacturing representatives.
    13. Maintains daily contact with Senior Director and Sales team.
    14. Maintains frequent contact with strategic customers.

    SPECIFICATIONS:

    Degree in Sales, Marketing, or related area and at least (10) years of Executive Sales industry experience.

    If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

  • Inside Sales Support Representative
    Location: Fairburn, GA
    Employee Type: Full-Time
    Industry: Manufacturing
    Manages Others: Not Specified
    Job Type: Sales Support
    Experience: At least 3 years
    Post Date: 10/11/2018
    Contact Information: Jose Lopez


    MAJOR FUNCTION:

    Provides support via phone, email, and live chat to manufacturer representatives, distributors, company sales representatives, consumers and internal employees. Efficiently utilizes systems and resources for: stock status, purchase order processing/inquiries, purchase order changes, delivery dates, and application of product.

    COMPETENCIES:
    1. Resolves product/service problems and provides follow-up to ensure satisfactory resolution.
    2. Utilizes various sales tools and systems (JDE, web based order management tools, salesforce.com shipment tracking/freight estimation tools) to efficiently process purchase orders, track shipments, and review supply/demand.
    3. Evaluate and test prototypes and/or first article samples to ensure quality and performance of finished products. Suggest modifications as necessary.
    4. Must understand different shipping options and the customer requirements to effectively communicate specific shipping requirements for specialized services.
    5. Proficient Product Knowledge to effectively answer customer inquiries regarding: key features, function and benefits of products. Sales Program Knowledge required related to Sales Discount and Freight.
    6. Remain diligent in reviewing and understanding: Product Bulletins, Sales Bulletins and Lead Times. Working knowledge on Product Warranties, Spare parts, and Components.
    7. Work with Account Analysts to ensure all claims are processed in a timely manner as it relates to reshipping products.
    8. Provide accurate, courteous and timely information when responding to customer concerns, comments, and/or questions.

    REQUIREMENTS:

    At least (3+) years of inside sales support/customer service experience are required. Must have customer support and account management experience. Must possess excellent interpersonal, verbal, and written communication skills. Exposure to a CRM tool, or similar software, and call center functions would be a plus. GED/HS Diploma required; some college preferred.

    SUPERVISORY RESPONSIBILITY:

    None

    If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

  • Sales Administrative Coordinator
    Location: Morrow, GA
    Employee Type: Full-Time
    Industry: Manufacturing
    Manages Others: Not Specified
    Job Type: Sales Support
    Experience: At least 5 years
    Post Date: 10/11/2018
    Contact Information: Jose Lopez


    MAJOR FUNCTION:

    This position provides a variety of administrative tasks supporting the Sales Dept that is in addition to maintenance of account contracts, plant tours, product and lead time bulletin creation.

    COMPETENCIES:
    1. Assists with all Sales Bulletin requirements, which may include bulletin creation and projects.
    2. Process and coordinate all plant tours.
    3. Plant Tours - processes applications, obtains approvals, monitors the tour calendar.
    4. Coordinates, creates, and distributes the bi-weekly Lead Time Guide Update.
    5. Plant Tours - coordinates arrangements for hotel, air, ground transportation planning, meals, gift bag assembly and supplies.
    6. Plant Tours - coordinates conference room reservations and set up, training requirements, maintenance and prep of all tour equipment, and notification to all departments/locations involved.
    7. Assists with requests from executive leadership, which may include: coordinating transportation, meal planning, conference room reservations, and office supplies.
    8. File/Form Maintenance, to include but not limited to Sales Contact Lists, Maps, Sales Program forms, Manufacturer Rep Agreements and Addendums, Customer Master Purchasing Agreements (MAPs), Partner Rewards forms, and plant tour documents.
    9. General office & sales support, including but not limited to maintenance of office equipment and corresponding supplies and simultaneous projects.
    10. a working knowledge of TOTO USA product categories and models.

    REQUIREMENTS:

    (5) years minimum administrative and sales support experience. Intermediate level of MS Office Access, Excel Pivot tables, Word; and Entry level Salesforce.com and Publisher applications. Excellent interpersonal, organizational, verbal and written communication skills, with exemplary attention to accuracy and details.

    SUPERVISORY RESPONSIBILITY:

    None

    If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

  • Account Analyst
    Location: Fairburn, GA
    Employee Type: Full-Time
    Industry: Accounting
    Manages Others: Not Specified
    Job Type: Analyst
    Experience: At least 3 years
    Post Date: 06/19/2018
    Contact Information: Jose Lopez


    MAJOR FUNCTION:

    Mitigates risk and provides analytical expertise in managing customer portfolios to ensure receivables are paid within terms of sale. The role also ensures that deductions are identified and resolved within an appropriate time frame.

    COMPETENCIES:
    1. Responsible for monitoring a portfolio of accounts for reducing delinquency.
    2. Conducts collection calls and/or correspondences to confirm payments in a goal-oriented environment.
    3. Enlists the efforts of sales or senior management when necessary to accelerate the collection process.
    4. Analyzes held sales orders for release and/or performs other actions as deemed necessary.
    5. Deduction and dispute resolution - researches, validates and resolves all invoice discrepancies.
    6. Processes customer credits resulting from invoiced discrepancies, promo, rebate or sale sample activity.
    7. Documents the status of each account and present issues of concern to credit manager.
    8. Analyzes and oversees held order releases.
    9. Provides customer statements, aging or invoice copies, as requested.
    10. Collects credit data and financial information of companies applying to us for credit.
    11. Confers with credit associations and references to request and exchange credit information.
    12. Maintains customer master file.
    13. Monitors accounts for determining inactivation or changes to established limits.
    14. Manages multiple issues of differing stages of investigation and priority.

    SUPERVISORY RESPONSIBILITY:

    None

    ADDITIONAL RESPONSIBILITIES:

    Performs other duties as assigned.

    RELATIONSHIPS AND CONTACTS:

    Extensive contact with internal associates, customers, managers and manufacturer representatives to resolve delinquent balances.

    SPECIFICATIONS:

    Works independently and as a team; excellent verbal and written communication skills; works well under pressure to meet deadlines; Collection, deduction and dispute resolution experience required. Excellent analytical skills and strong attention to detail; ability to multi-task in fast paced environment. General accounting knowledge/experience and 10-key skills required. Exposure to J.D. Edwards preferred; Cforia  or similar software would be a plus.

    If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

  • Product Engineer
    Location: Morrow, GA
    Employee Type: Full-Time
    Industry: Manufacturing
    Manages Others: Not Specified
    Job Type: Engineering
    Experience: At least 3 years
    Post Date: 08/21/2018
    Contact Information: Jose Lopez

    EDUCATIONAL SPECIFICATIONS:

    MINIMUM Education Level Required:  BACHELOR DEGREE
    PREFERRED Education Level:  BACHELOR DEGREE

    Degree in Engineering, preferably Mechanical or Ceramic. Three (3) years or more of experience preferred. Experience with a 3D CAD package, preferably SolidWorks, is a plus. Basic working knowledge of manufacturing processes including machining, casting and forging.

    MAJOR FUNCTION:

    Facilitate the development and/or modification of plumbing products from conceptual design through product life cycle. Monitors vendor and progress toward meeting delivery objectives.

    COMPETENCIES:
    1. Design and/or develop new products that integrate market research and industry trends, while adhering to applicable codes, standards and cost targets, for global and domestic products.
    2. Review designs for ease of assembly and manufacturability and suggest improvements .
    3. Evaluate and test prototypes and/or first article samples to ensure quality and performance of finished products. Suggest modifications as necessary.
    4. Facilitate engineering changes to existing products, as needed, to: address market needs, enhance quality and/or improve cost.
    5. Prepare, review and utilize technical drawings made to existing drafting standards.
    6. Assist quality and manufacturing teams to resolve inspection and/or production issues.
    7. Manage production part approval process (PPAP).
    8. Identify and evaluate potential new vendors.
    9. Coordinate with approved suppliers regarding manufacturing and delivery of components and/or finished goods.
    10. Create and maintain Bill of Materials (BOM) for new and existing products.
    11. Compile and present development progress and details according to prescribed Design Review process.
    12. Conduct competitive research to monitor industry trends.
    13. Assist in the creation of product support materials such as: spare parts sheets, packaging, installation/owner manuals and specification sheets.
    14. Work in accordance with both ISO and TOTO USA, INC. policies and procedures.
    15. Keeps and maintains product/component drawings, spare parts sheets, IM&OM up to date.
    16. Completes projects in an effective and efficient manner.

    SUPERVISORY RESPONSIBILITY:

    None

    If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

  • Production Operator

    Morrow, Georgia

    The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Demands:

    • Regularly required to stand, use hands/fingers, to handle, twist or feel.
    • Frequently required to walk, stoop, kneel or crouch.
    • Ability to speak and/or listen.
    • Occasionally required to sit.
    • Lifting up to 55lbs as required in job and SOP.
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral.
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
    • Repetitive bending/pulling.
    • Repetitive movements of fingers, hands, wrists and arms.

    Work Environment:

    The work environment consists of an indoor manufacturing facility with controlled environment. Heat, humidity and barometric pressure can fluctuate depending on area of plant. Depending on job, exposure to odors, fumes, sounds and product may require the use of Personal Protective Equipment(PPE) including, but not limited to, protective gloves, ear protection, eye protection and safety shoes.

    Ideal candidates will be able to perform with the above requirements/conditions and have the following:

    • High school diploma, GED or equivalent.
    • Six months assembly or production related experience.
    • Basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals)
    • Ability to read and comprehend basic written instructions and procedures.
    • Must have mechanical capability.

    Interested candidates should contact Human Resources by email at humanres@totousa.com for additional information. EOE