Careers

Location: Morrow, GA 30260
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: No
Job Type: Sales Support
Experience: At least 5 years
Post Date: 03/29/2019
Contact Information: Jose Lopez

MAJOR FUNCTION:

This position provides a variety of administrative tasks supporting the Sales Integration, Sales, Marketing and Sales Planning Departments in addition to maintenance of account management contracts, plant tours, product and lead time bulletin creation, and office supplies replenishment.

COMPETENCIES:

1. Processes and coordinates all plant tours to include processing applications, obtaining approvals, monitoring the tour calendar on a weekly basis, hotel, air and ground transportation planning, meal and entertainment planning, conference room reservations and set up, coordinating training requirements, gift bag assembly and supply management, maintenance and prep of all tour equipment, notification to all departments and locations involved.
2. Coordinates, creates, and distributes bi-weekly Lead Time Guide Update.
3. Assists Sales Integration Manager with Sales Bulletin requirements, which may include bulletin creation and project responsibilities.
4. File/Form Maintenance to include but not limited to Sales Contact Lists, Maps, Sales Program forms, Manufacturer Rep Agreements and Addendums, Customer Master Purchasing Agreements (MPAs), Partner Rewards forms, and plant tour documents.
5. Works closely with sales team to coordinate showroom display orders and effectively communicate orders to showroom display partner. Manage inventory and track order shipments.
6. Serve as liaison between TOTO sales team and showroom display partner.
7. Coordinate and organize merchandising/sales tools requirements which include coordination with sales team and vendor. Tasks include creating fulfillment lists and tracking.
8. Provides excellent general office & sales support, including but not limited to, maintenance of office equipment and corresponding supplies, and multiple projects.
9. Demonstrates knowledge of TOTO USA product categories and models.
10. Assists with all requests from executive team members which may include: coordinating transportation, meal planning, conference room reservations, and office supplies.

REQUIREMENTS:

Must have a minimum of 5 years of administrative and sales support experience. Minimum experience- intermediate level of MS Office Access, Excel Pivot tables, Word, and Publisher applications. Excellent interpersonal, organizational, verbal and written communication skills. Exemplary attention to accuracy and details. Entry level Salesforce.com experience is a plus.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

1. Sources and initiates sales with large national accounts.
2. Makes sales calls and presentations to introduce the company, its products and product capabilities.
3. Follows up on sales calls, quotes, negotiates terms and closes on contracts.
4. Monitors and insures orders are received timely by project.
5. Investigates and mitigates customer complaints to satisfactory conclusion between customer and company.
6. Support each Regional Sales Team as needed and communicates effectively to clients.
7. Coordinates with Regional Sales Team when National Accounts affect their territory.
8. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
9. Maintains up-to-date information concerning sales prices, availability of product, production schedules, profit contribution, sales policies, sales trends, and status of current orders to meet marketing objectives and assure the company satisfies customer requirements to the greatest practical extent.
10. Maintains memberships and participation in association and affiliated industry groups.
11. Develops and maintains large national accounts and landmark projects.
12. Maintains daily contact with engineers, architects, general contractors, developers, etc.
13. Maintains frequent contact with decisions makers of national chains, Sales Managers, Director of Business Development, and Executive Sales Team.

SPECIFICATIONS:

Degree in Sales, Marketing or related field, plus (3) years of industry experience. Strong interpersonal, presentation, verbal, and written communication skills are a must.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Develop, evaluate, and manage the transportation arena to ensure internal and external customer satisfaction, supply chain efficiencies, carrier relationships, capacity and minimal expenses to support Logistics and Company goals.

1. Evaluates and select carriers to maintain a core carrier program.
2. Negotiates rates and agreements with carriers be it TL, LTL, IMC, Parcel, Express and Freight Forwarders.
3. Builds and manages strong relationship with all carriers to ensure capacity and services.
4. Maintains knowledge of common carriage laws, regulations, services and rates.
5. Primary contact for Customer Service, Sales, other TOTO departments and 3PL for all transportation operations.
6. Manages company shuttle/inter-company shipments and trailer inventories.
7. Develops and implements transportation strategies to optimize Supply Chain efficiencies and cost avoidance.
8. Manages and evaluates monthly transportation expenses as they relate to the Logistics budget.
9. Manages carrier Report Cards and reporting of transportation monthly KPI’s.
10. Evaluates and manages payments to carriers and relationship with Freight Audit and Payment Company.
11. Collaborates with managers, staff and outside agencies to formulate and implement policies, procedures and actions to support Company goals.
12. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
13. Supports and trains other departments as needed regarding transportation issues.
14. Provides guidance, support and information for all transportation activity for all company departments and locations.

SPECIFICATIONS:

Degree in Transportation, Business or related field and (7-10) years of applicable experience in transportation and global logistics; as well as experience managing within a diverse company is essential with the ability to communicate effectively.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Location: Morrow, GA 30260
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: No
Job Type: Technician
Experience: At least 1 years
Post Date: 01/31/2019
Contact Information: Jose Lopez

MAJOR FUNCTION:

Performs testing and analysis of existing, new prototype and competitor products to determine reliability as well as variations between products.  Prepares, maintains, and initiates required data and paperwork to assure product compliance to TUS and Corporate Standards.

CORE RESPONSIBILITIES:

1. Compares new prototype test results to industry and company standards to insure product compliance.
2. Effectively compiles, analyzes and reports test results.
3. Prepares and submits documentation for approvals to denote compliance of new or improved products.
4. Prepares specifications for company products in a format acceptable to distribution to engineers, manufacturers’ representatives, field sales, etc.
5. Assists in the creation, revision and preparation of installation manuals for new and improved products.
6. Creates, revises and prepares packaging specifications of company products for vendors.
7. Assists in the preparation and performance of  presentations, and provide technical support as needed.
8. Assist Management team as needed (testing, troubleshoot, and/or repair of company products)
9. Install and evaluate performance on new experimental products
10. Professional contact with Development Engineering department, industry standards groups, and field sales.
11. Maintains safety and 5S programs and regulations within the engineering lab and office area.
12. Able to complete assigned projects in an effective and efficient manner.

ADDITIONAL RESPONSIBILITIES:

1. Trains staff and customers as needed.
2. Troubleshoots and repairs company products as needed.
3. Install and evaluate performance on new experimental products.
4. Develops, conducts, and reports product tests.
5. Perform other duties as assigned.

SPECIFICATIONS:

Degree in Electrical, Mechanical, Ceramic Engineering or a related field with at least one (1) year of applicable experience. Knowledge of plumbing is helpful. Must possess excellent analytical, organizational, as well as verbal and written communication skills.

SUPERVISORY:

This is a non-supervisory position.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Location: Morrow, GA 30260
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Engineering, Quality
Experience: At least 3 years
Post Date: 01/04/2019
Contact Information: Jose Lopez

EDUCATION SPECIFICATIONS:

Minimum Education Level Required:  HS Diploma/GED
Preferred Education Level:  Associate Degree

MICROSOFT OFFICE REQUIRED

Degree or some college preferred in a related field. Ability to read and comprehend standard operating procedures, quality control & assurance terminology and other technical manuals. Mechanical ability to trouble shot products for the root cause of a malfunction. Must have good overall communication skills with employees at all levels of the organization, and a working knowledge of CAD programs . Conduct dimensional measurements and experience reading engineering drawings and completing Production Parts Approval Process studies. Ability to  follow written procedures and complete detailed reports of investigations findings. Understanding of statistical techniques such as Pareto Analysis and Supplier Corrective Actions. Must have experience with dimensional measurement equipment such as calipers. Plumbing experience a plus.

MAJOR FUNCTION:

To maintain quality assurance procedures, practices and standard evaluation methods that will ensure product quality and integrity.

COMPETENCIES:

1. Investigates field returns of unacceptable product and issues and analyzes summary reports for corrective action.
2. Documents, compiles and reports inspection results.
3. Recommends revisions, corrections or changes determined during inspection.
4. Develops, recommends and updates quality procedures.
5. Conducts statistical studies, analysis of data, and issues reports as needed.
6. Provides technical assistance to other departments, suppliers, and customers as needed.
7. Performs quality audits as needed.
8. Performs product testing and ensures that competitive sample analysis are completed in a timely manner and forwarded as appropriate.
9. Site visits to suppliers and end users for the purpose of inspections, quality audits, root cause analyses, and implementing corrective and /or preventive actions.
10. Repairs of returned customer products, if required.
11. Responsible for inspection, determination and maintaining quality standards for assigned area.
12. Assists in the education and training of personnel as needed.
13. Maintains daily contact with production and warehouse workers, supervisors, managers, and engineers.
14. Maintains frequent contact with customers and suppliers.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

To increase market penetration in assigned geographical territory within accordance of company marketing strategies.

1. Sources, evaluates and recommends viable distributors, wholesalers, and manufacturer representatives to market products in assigned territory.
2. Trains and provides support to distributor/wholesalers/manufacturer representatives to establish effective network.
3. Maintains close relationships with distributor/wholesaler/manufacturer representatives network to determine competitive sales trends, competitor activities and competitor pricing.
4. Develops leads for medium to large construction projects and pursue through engineering, architectural, general contractors, etc. to quote job. Follows up on quotes to obtain orders.
5. Assists in developing marketing strategies within territory to build name recognition of company products.
6. Investigates customer complaints of defective product or unsatisfactory service and recommend appropriate action necessary to resolve complaints; Follows complaints to satisfactory conclusion between customer and company.
7. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
8. Maintains up-to-date information concerning sales prices, availability of product, production schedules, profit contribution, sales policies, sales trends, and status of current orders to meet marketing objectives and assure the company satisfies customer requirements to greatest practical extent.
9. Reports any information as to a change in the financial status of customers.
10. Maintains memberships and participation in association and affiliated industry groups.
11. Shares in the sales and goals for assigned geographical area.
12. Maintains daily contact with distributors/wholesalers/manufacturer representatives of products as well as engineering firms, architects, general contractors, etc.
13. Maintains frequent contact within trade associations, shows, etc.

SPECIFICATIONS:

Degree in sales, marketing or related field plus at least (3) years of industry experience.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

To increase market penetration in assigned geographical territory within accordance of company marketing strategies.

1. Sources, evaluates and recommends viable distributors, wholesalers, and manufacturer representatives to market products in assigned territory.
2. Trains and provides support to distributor/wholesalers/manufacturer representatives to establish effective network.
3. Maintains close relationships with distributor/wholesaler/manufacturer representatives network to determine competitive sales trends, competitor activities and competitor pricing.
4. Develops leads for medium to large construction projects and pursue through engineering, architectural, general contractors, etc. to quote job. Follows up on quotes to obtain orders.
5. Assists in developing marketing strategies within territory to build name recognition of company products.
6. Investigates customer complaints of defective product or unsatisfactory service and recommend appropriate action necessary to resolve complaints; Follows complaints to satisfactory conclusion between customer and company.
7. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
8. Maintains up-to-date information concerning sales prices, availability of product, production schedules, profit contribution, sales policies, sales trends, and status of current orders to meet marketing objectives and assure the company satisfies customer requirements to greatest practical extent.
9. Reports any information as to a change in the financial status of customers.
10. Maintains memberships and participation in association and affiliated industry groups.
11. Shares in the sales and goals for assigned geographical area.
12. Maintains daily contact with distributors/wholesalers/manufacturer representatives of products as well as engineering firms, architects, general contractors, etc.
13. Maintains frequent contact within trade associations, shows, etc.

SPECIFICATIONS:

Degree in sales, marketing or related field plus at least (3) years of industry experience.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

To increase market penetration in assigned geographical territory within accordance of company marketing strategies.

1. Sources, evaluates and recommends viable distributors, wholesalers, and manufacturer representatives to market products in assigned territory.
2. Trains and provides support to distributor/wholesalers/manufacturer representatives to establish effective network.
3. Maintains close relationships with distributor/wholesaler/manufacturer representatives network to determine competitive sales trends, competitor activities and competitor pricing.
4. Develops leads for medium to large construction projects and pursue through engineering, architectural, general contractors, etc. to quote job. Follows up on quotes to obtain orders.
5. Assists in developing marketing strategies within territory to build name recognition of company products.
6. Investigates customer complaints of defective product or unsatisfactory service and recommend appropriate action necessary to resolve complaints; Follows complaints to satisfactory conclusion between customer and company.
7. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
8. Maintains up-to-date information concerning sales prices, availability of product, production schedules, profit contribution, sales policies, sales trends, and status of current orders to meet marketing objectives and assure the company satisfies customer requirements to greatest practical extent.
9. Reports any information as to a change in the financial status of customers.
10. Maintains memberships and participation in association and affiliated industry groups.
11. Shares in the sales and goals for assigned geographical area.
12. Maintains daily contact with distributors/wholesalers/manufacturer representatives of products as well as engineering firms, architects, general contractors, etc.
13. Maintains frequent contact within trade associations, shows, etc.

SPECIFICATIONS:

Degree in sales, marketing or related field plus at least (3) years of industry experience.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Location: Fairburn, GA
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Technical Support
Experience: At least 3 years
Post Date: 02/28/2019
Contact Information: Jose Lopez

MAJOR FUNCTION:

Provides technical assistance to customers, potential customers, sales, distributors, manufacturer representatives, etc. related to proper installation, product features, specifications, and applicable product to meet designated specification.

COMPETENCIES:

1. Responds to customer telephone and email inquiries regarding installation problems or malfunctions as well as provide step by step instructions to alleviate problems or malfunctions.
2. Provides specifications of company products to architects, engineers, manufacturer representatives, field sales, etc. who are seeking to evaluate company products to determine if meet local and state building codes.
3. Compiles claim data in order to form trend analysis as well as make product improvements.
4. Provides documentation to customers and regulatory agencies denoting product specifications in order to verify compliance with local and state codes.
5. Explains products and features to customers, potential customers, architects, engineers, plumbers, distributors, etc.
6. Provides field support to customer and sales in order to evaluate claims due to quality, faulty installation, etc.
7. Investigates, evaluates and approves repair claims of damaged products; and Troubleshoots and repairs company products as needed.
8. Performs and evaluates comparison testing of competitor products.
9. Prepares and distributes test reports or other information to regulatory agencies in order to determine if product meets state code requirements.
10. Evaluates company products in accordance to certification standards.
11. Provides input on installation manuals for new and improved products and on packaging specifications of company products for vendors.
12. Provides demonstrations/tours for engineers, architects, etc. requiring technical information as needed.
13. Trains new sales managers, customer service, manufacturer representatives, distributors, etc. on company products; and assists Product Engineering Manager as needed.
14. Installs and evaluates performance on new experimental products.

SPECIFICATIONS:

Has a minimum of (3) years exp as a service and repair plumber. Plumber’s license desirable, but may be waived with adequate exp. Excellent verbal and written communication skills. Comfortable working with a personal computer and in an Office environment.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Location: San Francisco, CA
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Technical Support
Experience: At least 3 years
Post Date: 02/21/2019
Contact Information: Jose Lopez

MAJOR FUNCTION:

Handle calls, e-mails, and other correspondence from customers related to but not limited to Washlet/Neorest products.  Customer Site Visits for WASHLET and NEOREST repairs. When necessary, provides technical assistance to customers, potential customers, sales, distributors, manufacturer representatives, etc. related to proper installation, product features, specifications, and applicable products to meet designated specifications.

COMPETENCIES:

1. Responds to customer telephone and email inquiries regarding installation problems or malfunctions as well as provide step by step instructions to alleviate problems or malfunctions.
2. Organizes RGA database for patterns and trends and submit a monthly report.
3. Makes sure all products have been replaced and are accurate on chart.
4. As appropriated, provides specifications of company products to architects, engineers, manufacturer representatives, field sales, etc.
5. Compiles claim data in order to form trend analysis as well as make product improvements.
6. Provides documentation to customers and regulatory agencies denoting product specifications in order to verify compliance with local and state codes.
7. Explains products and features to customers, potential customers, architects, engineers, plumbers, distributors, etc.
8. Provides field support to customer and sales in order to evaluate claims due to quality, faulty installation, etc.
9. Evaluates company products in accordance to certification standards.
10. Provides input on installation manuals for new and improved product and input on packaging specifications of company products for vendors.
11. Trains new sales managers, customer service, manufacturer representatives, distributors, etc. on company products; and assists Product Engineering Manager as needed.

SPECIFICATIONS:

Has a minimum of (3) years experience as a service and repair plumber. Plumber’s license desirable, but may be waived with adequate exp.  Excellent verbal and written communication skills. Comfortable working  with a personal computer in an Office environment.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Morrow, Georgia

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

• Regularly required to stand, use hands/fingers, to handle, twist or feel.
• Frequently required to walk, stoop, kneel or crouch.
• Ability to speak and/or listen.
• Occasionally required to sit.
• Lifting up to 55lbs as required in job and SOP.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Repetitive bending/pulling.
• Repetitive movements of fingers, hands, wrists and arms.

WORK ENVIRONMENT:

The work environment consists of an indoor manufacturing facility with controlled environment. Heat, humidity and barometric pressure can fluctuate depending on area of plant. Depending on job, exposure to odors, fumes, sounds and product may require the use of Personal Protective Equipment(PPE) including, but not limited to, protective gloves, ear protection, eye protection and safety shoes.

Ideal candidates will be able to perform with the above requirements/conditions and have the following:

• High school diploma, GED or equivalent.
• Six months assembly or production related experience.
• Basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals)
• Ability to read and comprehend basic written instructions and procedures.
• Must have mechanical capability.

Interested candidates should contact Human Resources by email at humanres@totousa.com for additional information. EOE