Careers

1. Responds to customer telephone and email inquiries regarding installation problems or malfunctions as well as provide step by step instructions to alleviate problems or malfunctions.
2. Organizes RGA database for patterns and trends and submit a monthly report.
3. Makes sure all products have been replaced and are accurate on chart.
4. As appropriated, provides specifications of company products to architects, engineers, manufacturer representatives, field sales, etc.
5. Compiles claim data in order to form trend analysis as well as make product improvements.
6. Provides documentation to customers and regulatory agencies denoting product specifications in order to verify compliance with local and state codes.
7. Explains products and features to customers, potential customers, architects, engineers, plumbers, distributors, etc.
8. Provides field support to customer and sales in order to evaluate claims due to quality, faulty installation, etc.
9. Evaluates company products in accordance to certification standards.
10. Provides input on installation manuals for new and improved product and input on packaging specifications of company products for vendors.
11. Trains new sales managers, customer service, manufacturer representatives, distributors, etc. on company products; and assists Product Engineering Manager as needed

SPECIFICATIONS:

Has a minimum of (5) years’ experience as a service and repair plumber. Plumber’s license desirable, but may be waived with adequate experience. Excellent verbal and written communication skills. Comfortable working with a personal computer in an office environment.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Location: Morrow, GA 30260
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: No
Job Type: Engineering, Manufacturing
Experience: At least 5 years
Post Date: 04/10/2019
Contact Information: Jose Lopez

MAJOR FUNCTION:

Support and technical point of contact for the Project engineers and Vendors. Schedule preparation, pre-planning and resource forecasting for engineering and other technical activities. Assists  with installs, builds, tests, repairs and equipment modifications.

COMPETENCIES:

1. For all TOTO personnel within area of responsibility, obtains maximum benefit through: organization, training and leadership.
2. Performs system designing, planning, budgeting, fabricating and installing.
3. Responsible for new system development and implementation.
4. Develops process and initiates process improvements.
5. Creates and assists in training of production/ maintenance employees and in updating technical documentation.
6. Observes and recommends improvements to enhance safety practices and procedures.
7. Assists Senior Project Engineer / Manager for projects involving process improvements.
8. Ensures activities are in accordance with local, state and federal laws as well as TOTO policy and procedures.
9. Upgrades current skills and knowledge of technology improvements.
10. Exchanges information with vendors and suppliers to improve production.
11. Assists in ensuring a safe work environment by maintaining and communicating good safety practices.
12. Responsible for process improvement throughout the production sections of TOTO USA, Inc.
13. Maintains daily contact with project engineers, management and production personnel informing them of system improvements.
14. Maintains frequent contact with vendors, suppliers and service providers; and attends conferences and symposiums as appropriate to exchange information and maintain technical competence

REQUIREMENTS:

Degree in Electrical Engineering, Mechanical Engineering, Industrial/Manufacturing Engineering, Architectural or a related field. At least (5) years level of project management experience in design and building of industrial equipment projects. Required knowledge of Auto CAD 2D and understanding both US inches and metric units.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

1. Sources and initiates sales with large national accounts.
2. Makes sales calls and presentations to introduce the company, its products and product capabilities.
3. Follows up on sales calls, quotes, negotiates terms and closes on contracts.
4. Monitors and insures orders are received timely by project.
5. Investigates and mitigates customer complaints to satisfactory conclusion between customer and company.
6. Support each Regional Sales Team as needed and communicates effectively to clients.
7. Coordinates with Regional Sales Team when National Accounts affect their territory.
8. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
9. Maintains up-to-date information concerning sales prices, availability of product, production schedules, profit contribution, sales policies, sales trends, and status of current orders to meet marketing objectives and assure the company satisfies customer requirements to the greatest practical extent.
10. Maintains memberships and participation in association and affiliated industry groups.
11. Develops and maintains large national accounts and landmark projects.
12. Maintains daily contact with engineers, architects, general contractors, developers, etc.
13. Maintains frequent contact with decisions makers of national chains, Sales Managers, Director of Business Development, and Executive Sales Team.

SPECIFICATIONS:

Degree in Sales, Marketing or related field, plus (3) years of industry experience. Strong interpersonal, presentation, verbal, and written communication skills are a must.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Location: Fairburn, GA
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Technical Support
Experience: At least 3 years
Post Date: 02/28/2019
Contact Information: Jose Lopez

MAJOR FUNCTION:

Provides technical assistance to customers, potential customers, sales, distributors, manufacturer representatives, etc. related to proper installation, product features, specifications, and applicable product to meet designated specification.

COMPETENCIES:

1. Responds to customer telephone and email inquiries regarding installation problems or malfunctions as well as provide step by step instructions to alleviate problems or malfunctions.
2. Provides specifications of company products to architects, engineers, manufacturer representatives, field sales, etc. who are seeking to evaluate company products to determine if meet local and state building codes.
3. Compiles claim data in order to form trend analysis as well as make product improvements.
4. Provides documentation to customers and regulatory agencies denoting product specifications in order to verify compliance with local and state codes.
5. Explains products and features to customers, potential customers, architects, engineers, plumbers, distributors, etc.
6. Provides field support to customer and sales in order to evaluate claims due to quality, faulty installation, etc.
7. Investigates, evaluates and approves repair claims of damaged products; and Troubleshoots and repairs company products as needed.
8. Performs and evaluates comparison testing of competitor products.
9. Prepares and distributes test reports or other information to regulatory agencies in order to determine if product meets state code requirements.
10. Evaluates company products in accordance to certification standards.
11. Provides input on installation manuals for new and improved products and on packaging specifications of company products for vendors.
12. Provides demonstrations/tours for engineers, architects, etc. requiring technical information as needed.
13. Trains new sales managers, customer service, manufacturer representatives, distributors, etc. on company products; and assists Product Engineering Manager as needed.
14. Installs and evaluates performance on new experimental products.

SPECIFICATIONS:

Has a minimum of (3) years exp as a service and repair plumber. Plumber’s license desirable, but may be waived with adequate exp. Excellent verbal and written communication skills. Comfortable working with a personal computer and in an Office environment.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Morrow, Georgia

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

• Regularly required to stand, use hands/fingers, to handle, twist or feel.
• Frequently required to walk, stoop, kneel or crouch.
• Ability to speak and/or listen.
• Occasionally required to sit.
• Lifting up to 55lbs as required in job and SOP.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Repetitive bending/pulling.
• Repetitive movements of fingers, hands, wrists and arms.

WORK ENVIRONMENT:

The work environment consists of an indoor manufacturing facility with controlled environment. Heat, humidity and barometric pressure can fluctuate depending on area of plant. Depending on job, exposure to odors, fumes, sounds and product may require the use of Personal Protective Equipment(PPE) including, but not limited to, protective gloves, ear protection, eye protection and safety shoes.

Ideal candidates will be able to perform with the above requirements/conditions and have the following:

• High school diploma, GED or equivalent.
• Six months assembly or production related experience.
• Basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals)
• Ability to read and comprehend basic written instructions and procedures.
• Must have mechanical capability.

Interested candidates should contact Human Resources by email at humanres@totousa.com for additional information. EOE