Careers

Location: Fairburn, 30213
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Sales, Customer Service
Experience: At least 3 year
Post Date: 08/31/2017
Contact Information: Margaret Brown

MAJOR FUNCTION:

Manages receipt and processing of purchase orders submitted by distributors for export, and/or internal departments, international customers for direct shipments, and TOTO affiliates 

COMPETENCIES:

• Knowledgeable of all sales programs, program conditions and SOP's that support international business requirements as it relates to direct shipments, TOTO affiliate PO's and to the  Latin America and Caribbean market.
• Establish direct relationship with distributors within the Latin America market and with TOTO affiliates.
• Establishes and maintains relationship with internal departments - fulfillment, distribution centers, and distributor freight forwarders, to support international business requirements.
• Knowledgeable of country requirements (Customs compliance, Broker information,  Labeling and Pallet requirements) for applicable to shipments.
• Manages receipt and processing of purchase orders submitted by distributors for export, and/or internal departments, international customers for direct shipments, and TOTO affiliates.
• Establish and maintain effective communication via email, phone, Skype and live chat with distributors and assigned TOTO Sales Managers regarding purchase order processing and accuracy, job quote application and  coordination of shipments - pricing, availability , ETD.
• Provides support to Sales Team by processing: Job Quotes, Sales Sample Requests, Claim Requests (RGA) and Warranty Requests as needed.
• Supports distributor request for container calculations and freight quotations.
• Uses sound judgment and makes good decisions based on available & relevant information.
• Manages and maintains daily reporting (Open Order Status reports); Follows-up on ETA and inquiries related to status of stock, shipment/quote requests and export documents.
• Exhibits high level of organization skills, attention to detail, accuracy and completeness related to all international business transactions.
• Readily adapts to changing work environments, work priorities and organizational needs.
• Supports new system requirements, such as: EDI applications, ASN, other as determined.

SPECIFICATIONS:

Degree in Sales, Logistics or a related field; or equivalent experience of (5 to 7) years of International Customer Service skills.  Excellent interpersonal, verbal, and written communication skills. Exposure to J.D. Edwards, SAP or similar software.  Bilingual (English-Spanish) a must, Portuguese a plus. Occasional Travel.                                                

SUPERVISORY RESPONSIBILITY:

No

If you meet these qualifications, please submit your resume and cover letter including salary requirements to mbrown@toto.com for consideration. Resumes without salary requirements will not be considered.

Location : Fairburn, GA
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Service
Experience : At least 5 year(s)
Post Date : 08/29/2017
Contact Information : Jose Lopez

DIMENSIONS:

No Supervisory, Financial/Budget or Administrave responsibilities required.

EDUCATIONAL SPECIFICATIONS:

Bachelor's degree required. Master's degree preferred.

Degree focuses on Engineering or related discipline, with (5) to (7) years of direct experience in a Supply Chain related function, with a focus on Retail and e-Commerce Packaging Design. Effectively problem solves, communicates, organizes, manages time, and multi-tasks.

MAJOR FUNCTION:

To insure uninterrupted operation of production equipment through an effective program of maintaining, improving, enhancing or replacing electrical/electronic equipment as necessitated in assigned facility.  Provides technical guidance to process engineers, managers and other personnel as required.

COMPETENCIES:

1. Leverages technology to continue to drive process improvements, productivity, and quality.
2. Seek and coordinates with internal and external sources to develop e-commerce fulfillment solutions to support packaging, transportation, origin to destination costs and delivery expectations.
3. Develops and coordinates training for process capabilities to meet service requirements (data, packaging, labels, etc.)
4. Seeks, embraces, innovates, recommends and applies new technologies as needed.
5. Develops new packaging solutions for all product categories including spare parts to support retail and eCommerce Sales Channel.
6. Performs Cost analysis of different packaging design themes and the specific performance characteristics of ASTI-6  SIOC packaging and handling.
7. Supports the design and achieve the implementation of consumer facing packaging.
8. Engages with other team members at the company to develop QR codes that provide instruction manuals and videos.
9. Coordinates and performs packaging line trials at company owned and contract manufacturing locations as needed.
10. Work closely with packaging suppliers to meet project needs. Develop and manage timelines for all packaging projects.

SUPERVISORY RESPONSIBILITY:

None.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered.

Location: Fairburn, 30213
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Inside Sales, Customer Service
Experience: At least 3 year
Post Date: 08/11/2017
Contact Information: Margaret Brown

MAJOR FUNCTION:

Provides support (phone, email, and live chat) to manufacturer representatives, distributors, company sales representatives, consumers and internal employees. Efficiently utilizes systems and resources for: stock status, purchase order processing/inquiries, purchase order changes, delivery dates, and application of product.                                                                                                

COMPETENCIES:

• Resolves product/service problems and provides follow-up to ensure satisfactory resolution.
• Utilizes various systems (JDE, web based order management tools, shipment tracking/freight estimation tools) to efficiently process purchase orders, track shipments, and review supply/demand.
• Understands different shipping options and the customer requirements to effectively communicate specific shipping requirements for specialized services.                                                                                                          
• Proficient product knowledge to effectively answer customer inquiries regarding: key features, function and benefits of products, sales program knowledge required related to sales discount and freight.
• Remains diligent in reviewing and understanding: product bulletins, sales bulletins, and lead times; as well as maintains a working knowledge on product warranties, spare parts, and components.                                                                                                
• Works with Account Analysts to ensure all claims are processed in a timely manner.
• Provides accurate, courteous and timely information when responding to customer concerns, comments, and/or questions.
• Performs other duties as assigned.                                                                                     

SPECIFICATIONS:

 (2 to 3) years of customer service experience / inside sales support are required. Must possess excellent interpersonal, verbal, and written communication skills. Exposure to a CRM tool, or similar software, would be a plus.                                                                                                                                                                                                         

SUPERVISORY RESPONSIBILITY:

None

If you meet these qualifications, please submit your resume and cover letter including salary requirements to mbrown@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Location : Morrow, GA 30260
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Engineering, Manufacturing
Experience : At least 3 year
Post Date : 08/11/2017
Contact Information : Jose Lopez

MAJOR FUNCTION:

To insure uninterrupted operation of production equipment through an effective program of maintaining, improving, enhancing or replacing electrical/electronic equipment as necessitated in assigned facility.  Provides technical guidance to process engineers, managers and other personnel as required.

COMPETENCIES:

1. Troubleshoots and directs repair of malfunctioning electrical/electronic equipment as needed.
2. Develop and design as well as direct the installation of new or modified electrical/electronic equipment to maximize efficiency.
3. Monitors and corrects malfunctions of new or modified electrical/electronic equipment as needed.
4. Monitors, evaluates, and recommends corrective action for repetitive production delays to reduce downtime.
5. Solicits bids from contractors, vendors, etc. for electrical/electronic engineering projects, develop costing of projects, and make recommendations based on best overall solution and cost.
6. Provides technical guidance for preventive electrical/electronic maintenance programs.
7. Coordinates projects with process and mechanical engineers, maintenance and other assigned personnel as needed.
8. Acts as Project Manager for assigned projects as needed.
9. Maintains effective practices and procedures for employees regarding safety, training, good housekeeping and discipline in accordance to applicable local, state, and federal laws and regulations as well as policies and procedures of TOTO.
10. Ensures activities are in accordance with local, state and federal laws and regulations as well as TOTO policy and procedures.

ADDITIONAL RESPONSIBILITIES:

1. Maintains an excellent understanding of complex control circuitry, PLC programming (e.g. Allen Bradley and Mitsubishi), power distribution and electronics.
2. Design and build complex circuits in a timely manner as required.
3. Maintains a thorough knowledge of machinery design and applications.
4. Demonstrates and communicates an expertise of good maintenance practices.
5. Performs drafting and/or autocad as needed.
6. Updates prints as modifications or new equipment is added.
7. Performs other duties as assigned.

Responsible for safe operation of all electrical/electronic equipment in TOTO plants and for recommending new equipment as technology progresses.

RELATIONSHIPS AND CONTACTS:

 Provides ongoing direction and consultation to TOTO production personnel to insure that production is optimized.  Provides reports as required to TOTO management.  Periodic exchange of information with vendors in the realm of acquiring new equipment and/or negotiating for technical services.

SPECIFICATIONS:

Bachelor’s degree in Electrical Engineering or Electronic Technology with three to ten years in Electrical Engineering, Electrical Controls or Plant Automation. Experience in Rockwell Allen Bradley and Mitsubishi PLCs and software, RSview, and Wonderware software. Experience with VFDs and standard electrical controls equipment. Electrical troubleshooting of 480 vac, 120 vac, 24 vdc voltages.

SUPERVISORY RESPONSIBILITY:

None.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered.

Location : Atlanta, GA 30310
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Engineering, Development
Experience : At least 6 years
Post Date : 08/09/17
Contact Information : Shay Moncreif

EDUCATIONAL SPECIFICATIONS:

Degree in Engineering or equivalent and a minimum of six (6) years in Product Engineering in related field.  Knowledge of plumbing and electro-mechanical engineering is essential.

MAJOR FUNCTION:

Assists in managing and coordinating the work of highly skilled engineers; Responsible for the Research and Development of new product lines, as well as the expansion of existing product lines.

COMPETENCIES:

1. Follows through on the development, from concept to full production, of new product lines.
2. Provides day-to-day direction and coaching to Product Engineers and Technicians. Also, communicates and trains staff in regard to technology furnished from TOTO Japan.
3. Works in cooperation with TOTO Japan and sister manufacturers within the TOTO Group, to enhance information exchange, coordinate the development of new products and improvement of existing products.
4. Assist the manufacturing department in the development of processes and molds necessary to produce products.
5. Conducts continuous search of new materials, processes, and procedures to enhance and improve the product line.
6. Prepares Product Engineering requests and justifications.
7. Helps prepare schedules for the development of new product lines. Maintains product development schedules.
8. Ensures that communications are developed, and are legally compliant in all aspects, with government agencies.
9. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
10. Assists Marketing in sales presentations, catalogs, and general advertising literature.
11. Daily contact with Product Engineering staff, production engineering, production management and senior management. Frequent contact with vendors associated with assigned projects.

DIMENSIONS:

No supervisory, budget, or administrative responsibilities

If you meet these qualifications, please submit your resume and cover letter including salary requirements to smoncreif@toto.com for consideration. Resumes without salary requirements will not be considered.

Location: Dallas, TX
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Service
Experience: At least 3 year(s)
Post Date: 08/07/17
Contact Information : jlopez@toto.com

EDUCATIONAL SPECIFICATIONS:

Has a minimum of (3) years exp as a service and repair plumber. Plumber’s license desirable, but may be waived with adequate exp.  Excellent verbal and written communication skills. Comfortable working with a personal computer and in an Office environment. GED/HS Dipoma required.

MAJOR FUNCTION:

Handle calls, e-mails, and other correspondence from customers related to but not limited to Washlet/Neorest products.  Customer Site Visits for Washlet and Neorest repairs. When necessary, provides technical assistance to customers, potential customers, sales, distributors, manufacturer representatives, etc. related to proper installation, product features, specifications, and applicable products to meet designated specifications.

COMPETENCIES:

1. Responds to customer telephone and email inquiries regarding installation problems or malfunctions as well as provide step by step instructions to alleviate problems or malfunctions.
2. Organizes RGA database for patterns and trends and submit a monthly report.
3. Makes sure all products have been replaced and are accurate on chart.
4. As appropriated, provides specifications of company products to architects, engineers, manufacturer representatives, field sales, etc.
5. Compiles claim data in order to form trend analysis as well as make product improvements.
6. Provides documentation to customers and regulatory agencies denoting product specifications in order to verify compliance with local and state codes.
7. Explains products and features to customers, potential customers, architects, engineers, plumbers, distributors, etc.
8. Provides field support to customer and sales in order to evaluate claims due to quality, faulty installation, etc.
9. Evaluates company products in accordance to certification standards.
10. Provides input on installation manuals for new and improved product and input on packaging specifications of company products for vendors.
11. Trains new sales managers, customer service, manufacturer representatives, distributors, etc. on company products; and assists Product Engineering Manager as needed.

DIMENSIONS:

No supervisory, budget, or adminstrative resposiblities.

Location: San Francisco, CA
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Sales, Development
Post Date : 08/02/17
Contact Information : Shay Moncreif

EDUCATIONAL SPECIFICATIONS:

Self-starter with excellent territory management ability; Strong interpersonal, verbal, and written communication skills are a must; as well as excellent presentation skills. Bachelor's Degree required.

MAJOR FUNCTION:

Analyzes information and routinely makes in-person contact with architecture firms, design firms, engineering firms, construction managers, developers, mechanical contractors, plumbing contractors, property managers, and building owners.  TOTO Champion to the A&D Community and Premier Showrooms; Works to earn the respect of the A&D Community on CA Environmental Concerns & Laws that impact the specification of TOTO products. Serves as the Point-of-Contact for North CA.

COMPETENCIES:

1. Showroom Trainer; Makes Monthly Visits to our TOP 50 Premier Showrooms in North CA; Under direction of the immediate supervisor, creates new custom Showroom displays & Designs; Manages (Design, Plans, etc.) Showroom renovation or build-outs as needed throughout the Sales Region.
2. Conveys TOTO messages as it relates to: Benefits of Products, TOTO’s History of Environmental responsibility to our communities to our Premier Showrooms; New Product Launches, and Program changes.
3. Maintains close relationships with TOTO Sales and Branding departments.
4. Distributes announcements, sales bulletins, new product bulletins, and literature.
5. Introduces new product and presents updated information.
6. Maintains regular in-person contact with Specifiers of residential and commercial plumbing products, and establishes new relationships to gain sales and market penetration.
7. Practices efficient and effective territory management of outside sales contact with firms and individuals in the specification market.
8. Develops and maintains accurate database of industry contacts.
9. Coordinates and fulfills requests for sample materials.
10. Works regional and national trade shows and exhibitions, i.e.: Green build, AIA, ASPE.
11. Conducts product and industry trends training seminars with customers/specifiers.
12. Develops close relationships with key mechanical contractors, builders, developers to drive specifications and secure business opportunities.
13. At direction of the immediate supervisor, Oversees  Secondary Showrooms (Training, Sales promotion, and Assistance with routine sales support)
14. As scheduled, conducts showroom training with direct customers and their showrooms and conducts insightful and stimulating presentations which encompass all aspects of TOTO’s brand message and product advantages.

DIMENSIONS:

No supervisory, budget, or administrative responsibilities

If you meet these qualifications, please submit your resume and cover letter including salary requirements to smoncreif@toto.com for consideration. Resumes without salary requirements will not be considered.

Location: San Francisco, CA
Employee Type : Full-Time
Industry : Manufacturing
Manages Others : Not Specified
Job Type : Sales, Development
Experience : At least 3 year
Post Date : 08/02/17
Contact Information : Shay Moncreif

EDUCATIONAL SPECIFICATIONS:

(3) Years Service and Repair plumber experience. (3+) Years working with and calling on distributors, end users, Mechanical contractors, Architects, Plumping engineers, and Rep agencies. Plumber’s license desirable, but may be waived with adequate experience.  Excellent verbal and written communication skills. Comfortable working with a personal computer and in an office environment. Bachlor's degree preferred.

MAJOR FUNCTION:

Handles calls, e-mails, and correspondence, and inquiries from customers, end-users, Mechanical Contractors, Architects, Plumping engineers, and Rep Agencies related to all TOTO Products.  Conducts site visits for repairs. Provides technical assistance and general sales information as appropriate to: customers, potential customers, sales, distributors, manufacturer representatives, etc. related to proper installation, product features, specifications, and applicable products. 

COMPETENCIES:

1. Accepts phone calls, email inquiries, and other forms of communications related to Commercial and Residential Products from individuals and companies, to include but not limited to: TOTO Personnel and Customers, End users, Architects, Mechanical Contractors, Plumbing Engineers, Rep Agencies, etc. 
2. Responds to inquiries regarding Product performance, installation problems or malfunctions and provides step by step instructions to alleviate problems or malfunctions for all TOTO Products.
3. As appropriate, schedules appointments and site visits to address concerns.
4. Troubleshoots customer concerns and makes any necessary Products repairs when appropriate.
5. Provides specifications of company Products to architects, engineers, manufacturer representatives, field sales, etc. as appropriated.
6. Makes weekly reports to Sales Director and compiles claim data in order to form trend analysis, as well as make suggested Product improvements.
7. Provides documentation to customers and regulatory agencies denoting Product specifications in order to verify compliance with local and state codes.
8. Conducts training sessions as requested and approved by the Director of Sales.
9. CIn an effort to generate business development or goodwill within our customers and the industry, occasionally makes calls to Mechanical Contractors, Architects, and Plumbing Engineers.

DIMENSIONS:

No supervisory, budget, or administrative responsibilities

If you meet these qualifications, please submit your resume and cover letter including salary requirements to smoncreif@toto.com for consideration. Resumes without salary requirements will not be considered.

Morrow, Georgia

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Regularly required to stand, use hands/fingers, to handle, twist or feel.
• Frequently required to walk, stoop, kneel or crouch.
• Ability to speak and/or listen.
• Occasionally required to sit.
• Lifting up to 55lbs as required in job and SOP.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Repetitive bending/pulling.
• Repetitive movements of fingers, hands, wrists and arms.

Work Environment:

The work environment consists of an indoor manufacturing facility with controlled environment. Heat, humidity and barometric pressure can fluctuate depending on area of plant. Depending on job, exposure to odors, fumes, sounds and product may require the use of Personal Protective Equipment(PPE) including, but not limited to, protective gloves, ear protection, eye protection and safety shoes.

Ideal candidates will be able to perform with the above requirements/conditions and have the following:

• High school diploma, GED or equivalent.
• Six months assembly or production related experience.
• Basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals)
• Ability to read and comprehend basic written instructions and procedures.
• Must have mechanical capability.

Interested candidates should contact Human Resources by email at humanres@totousa.com for additional information. EOE