Careers

Location: Fairburn GA  30213
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Claims
Experience: At least 3 years
Post Date: 01/06/2020
Contact Information: Jose Lopez

MAJOR FUNCTION:

Assist with maintaining a quality receivable portfolio by processing all approved claim requests, SSR credit requests and resolve outstanding short-pays and chargebacks. Provides support via phone, email, to manufacturer representatives, distributors, company sales representatives, and internal employees. Efficiently utilizes systems and resources for: reviewing, processing, and documenting all transaction requests.

COMPETENCIES:

Claims Processing:

• Analyze and research claims to be received via the established workflow/approval processes in Salesforce.
• Validate/verify claim prior to issuing credit.
• When applicable, request approval and/or additional information from the customer and/or sales personnel.
• Process credits and verify that they are applied to the appropriate accounts and/or invoices.
• Provide Credit Invoice to Customers – (via email and attach to Salesforce claims request).
• If a claim request is rejected, add detailed reason for rejection in Salesforce.

Deductions / short-pay and chargeback transactions:

• Collaborate with Manufacturer Rep Agencies, Sales and Customers to resolve invalid deductions requested via the claim process in Salesforce by the Sales Team and/or Manufacturer Rep Agency.
• Maintain reporting and analysis for open deductions/shortpays with detailed notes, descriptions, and status updates in JDE.

Freight Claims:

• Obtain proof of delivery and process freight claims.
• If a freight claim is valid, provide JB Hunt freight claims details for them to file with the carrier.
• All communications/documentation to be attached to the claim request in Salesforce.

Returned Goods Authorization (RGA):

• rocess requests for Returned Goods Authorization (RGA); initiate returns and inspections with internal departments and external sources.
• If TOTO is paying for the product to be returned, provide JB Hunt necessary info to coordinate the return with the customer. Also, copy the customer and the originator of the claim in Salesforce.
• If the customer is paying for the product to be returned, provide the customer and the originator of the claim in Salesforce the RGA for the requested product.
• Follow-up on outstanding RGAs communicate as necessary to relevant departments depending on the status of the RGA (pending receipt of product from customer, received in warehouse, etc...)
• All communications/documents to be attached to the claim request in Salesforce.

Overage, Shortages, Damages:

• Research and process customer claims of damage and/or shortage on various modes of transport.
• For damage, review documentation provided by carrier and/or customer that documents damage at the time of delivery.
• Verify if damage is covered by WDA or a credit should be processed.
• For Shortages, review POD and/or Contact Distribution Center to validate shortage via a cycle count and/or they will contact the customer to obtain additional information.
• All communications/documents to be attached to the claim request in Salesforce.

Sales Sample Request (SSR) Credit Requests:

• Requests to be received via Salesforce – research price invoiced and validate shipment prior to issuing credit.
• All communications/documents to be attached to the claim request in Salesforce.
• Remains diligent in reviewing and understanding product bulletins and sales bulletins.
• Provides accurate, courteous and timely information when responding to all customers requests, comments, and/or questions.
• Assist all team members to achieve established team KPIs.

REQUIREMENTS:

Two to three (2 to 3) years of customer service, account management, claims or equivalent required. Must possess excellent interpersonal, verbal, and written communication skills, strong and accurate data entry and analytical skills required along with a solid understanding of basic accounting principles. Exposure to a CRM tool, or similar software, would be a plus.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Location: Fairburn GA  30213
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Customer Service
Experience: At least 3 years
Post Date: 12/19/2019
Contact Information: Jose Lopez

MAJOR FUNCTION:

Provides support via phone, email, and live chat to manufacturer representatives, distributors, company sales representatives, consumers and internal employees. Efficiently utilizes systems and resources for: stock status, purchase order processing/inquiries, purchase order changes, delivery dates, and application of product.

COMPETENCIES:

1. Resolves product/service problems and provides follow-up to ensure satisfactory resolution.
2. Utilizes various systems (JDE, web based order management tools, shipment tracking/freight estimation tools) to efficiently process purchase orders, track shipments, and review supply/demand.
3. Understands different shipping options and the customer requirements to effectively communicate specific shipping requirements for specialized services.
4. Proficient product knowledge to effectively answer customer inquiries regarding: key features, function and benefits of products, sales program knowledge required related to sales discount and freight.
5. Remains diligent in reviewing and understanding: product bulletins, sales bulletins, and lead times.
6. Maintains a working knowledge on product warranties, spare parts, and components.
7. Works with account analysts to ensure all claims are processed in a timely manner.
8. Provides accurate, courteous and timely information when responding to customer concerns, comments, and/or questions.

REQUIREMENTS:

Two to three (2 to 3) years of customer service experience / inside sales support are required. Must possess excellent interpersonal, verbal, and written communication skills. Exposure to a CRM tool, or similar software, would be a plus.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Location: Atlanta GA  30260
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Human Resources
Experience: At least 5 years
Post Date: 12/10/2019
Contact Information: Jose Lopez

MAJOR FUNCTION:

The HR Manager, Talent Acquisition manages and coordinates organization-wide efforts to conduct full life cycle recruitment; sourcing and employment branding to assist TOTO USA find and retain excellent employees for all levels in the organization to include hourly production and salaried positions. This position is entrusted with an ongoing quest to discover talent through various channels, understanding of all selection methods and techniques and hosting or participating in career events. They will develop long-term recruiting strategies and nurture great relationships with candidates and employees.

Reporting to the Director, Human Resources, the HR Manager, Talent Acquisition will be influential with the ability to implement tactically at the ground level to set and drive specific geographical recruitment strategies. By partnering with team members, this role will improve the talent acquisition process, metrics and brand including delivery of all projects whether volume or niche. The ideal candidate will be knowledgeable of current and emerging trends in talent acquisition (including social media recruitment), and have a reputation for producing exceptional results by hiring the best, diverse talent.

SUPERVISORY RESPONSIBILITIES:

This position will directly and indirectly lead the talent acquisition team to partner in delivery of recruitment across the entire organization. In addition, serve as a coach and mentor for other positions in the department.

DUTIES/RESPONSIBILITIES:

• Provides professional expertise and support to determine staffing needs and produce forecasts.
• Recruit full-time, part-time, temporary, contractual and intern personnel. Conducts full life cycle recruitment (post, source, prescreen, schedule, background, references, offer, onboarding, etc.) within defined metrics to minimize overall time-to-start.
• Coordinate and establish roles and responsibilities of hiring team, and implement service-level agreements to ensure an effective and efficient recruitment lifecycle.
• Schedules interviews; oversees preparation of interview questions and other hiring and selection materials.
• Collaborates with department managers to build and understand hiring criteria; assisting with requisitions, interview process, attending and conducting interviews along with managers, directors, and other stakeholders.
• Identifies and implements efficient and effective recruiting methods and talent acquisition strategies based on the available role, industry standards, and the needs of the organization to build a pipeline of qualified candidates.
• Takes steps to ensure New Hire orientation and onboarding plan that assists with the New Hire achieving business goals and results to foster an internal bench of top talent.
• Collect and coordinate aggregate data for talent pool and translate that data to drive deliberate action plans.
• Forecast quarterly and annual hiring needs by department.
• Attends, participates and has awareness of current career fairs and recruitment events.
• Understands job market and overcome talent hurdles in each geography in order to inform approaches to finding, attracting and acquiring the best talent.
• Ensure a close working relationship with other members of the HR team to deliver continuous improvement as related to long-term people development
• Collaborates with hiring manager and/or other human resources staff during the offer process, identifying and recommending salary ranges, incentives, start dates, and other pertinent details.
• Conduct Talent Acquisition methods, interviewing and concept training.
• Ensure that organization-wide talent acquisition initiatives are focused and aligned on improving operational, process, and program efficiencies and effectiveness.
• Partners with Payroll, HRIS/IT, Compensation and Benefits functions as needed.
• Create and maintain an environment of equal employment opportunity, diversity and competitive advantage in support of the company's diversity and inclusion strategic plan.
• Participates in Corporate Social Responsibility (CSR) Initiates.
• Perform other duties as assigned

REQUIREMENTS/SKILLS:

• Excellent verbal and written communication skills. Bilingual (English and Spanish) a plus.
• Ability to create and implement sourcing strategies for recruitment for a variety of roles.
• Be Proactive and independent with the ability to take initiative.
• Strong ability to evaluate situations to draw conclusions that contribute to sound business decisions.
• Excellent interpersonal, counseling, and negotiation skills. Shows tact, courtesy, self-control, patience, discretion within business contacts and the ability to work harmoniously with others.
• Has experience leading complex organizations as a part of a global team.
• Strong time management skills, organization, follows protocol, and makes efficient use of work time with a proven ability to meet deadlines.
• Experience in working with Applicant Tracking Systems (ATS) and other recruitment systems; Workday, ADP, Oracle, etc.
• Strong analytical and critical thinking skills.
• Thorough understanding of current recruiting methods and best practices, as well as applicable policies and federal, state, and local employment laws and regulations.
• Presentation and Facilitation skills.
• Proficient with Microsoft Office Suite or related software.

EDUCATION & EXPERIENCE:

1. Bachelor's degree in human resources or related field.
2. Three (3) to Five (5)+ years of talent acquisition experience.
3. Recent experience recruiting in multiple discipline areas and levels, including hiring for nonexempt, exempt and leadership/executive level positions.
4. Current SHRM-CP/PHR or SHRM-SCP certification.
5. Previous experience in capturing metrics, KPIs and producing various employment reports.
6. Experience in all areas of sourcing such as the internet, social media, networking, employee referrals, job postings, as well as conducting open houses and virtual job fairs.
7. Manufacturing experience strongly preferred.

PHYSICAL REQUIREMENTS:

• This position need to occasionally move about inside the office, constantly operates computers/phones, positions self to set up and tear down exhibits, frequently communicates with applicants and exchange accurate information, transport up to 25 pound at a time.
• Extended Travel expectation; approximately 10%

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Location: Atlanta GA  30260
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Marketing
Experience: At least 5 years
Post Date: 10/30/2019
Contact Information: Jose Lopez

MAJOR FUNCTION:

Assists Marketing Director with overall marketing strategy including: MarComm activities, tradeshows, advertising, retail merchandising and planning. Overseas marketing coordinator activities and responsible for strategy and development of corporate showroom program.

1. Assist in development and preparation of marketing strategies of short term and long term plan and strategy to support sales forecasts for the company’s product lines.
2. Manages the development and implementation of all advertising and promotional programs and materials for the company.
3. Recommends marketing mix ingredients including regional and national advertising, promotional campaigns, trade shows, video production and cooperative programs with distributors to fulfill corporate goals.
4. Manages marketing services to support sales and customer service functions.
5. Manages all policies and programs under the cooperative assistance programs for distributors.
6. Works with Public relations Manager to insure public relations efforts and objectives are met.
7. Manages market research efforts related to competitors, new and existing products, potential and existing markets and other areas as needed.
8. Manages the development of market channels, pricing, and positioning strategies for all product lines.
9. Oversees the qualitative and quantitative research.
10. Collaborate as appropriate with other departments such as but not limited to manufacturing, engineering, Sales Planning and Product Planning on new improved product development.

REQUIREMENTS:

Degree in Marketing, Communications or related field. At least 5 years of experience in a marketing communications field. Experience managing exmployee(s) and communicating/developing relationships with sales team. Proficient in Microsoft Office. Ability to travel to tradeshows and sales meetings 20%

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Location: Morrow GA  30260
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Environmental
Experience: At least 5 years
Post Date: 10/10/2019
Contact Information: Jose Lopez

MAJOR FUNCTION:

Manages the overall administration of Safety matters for all TOTO locations including plants and administrative offices throughout US. Insures that TOTO is in compliance with Environmental Federal and State guidelines. Insures compliance of guidelines associated with TOTO’s Environmental Management System and as appropriate the Quality Management System. Insures compliance of Occupational Safety & Health guidelines, accident prevention and industrial hygiene. Plans, organizes, implements, measures and evaluates corporate performance and programs which maximize good environmental practices and safety/industrial hygiene objectives. Oversees compliance with legal requirements affecting these programs. Counsels management on the application of sound environmental practices and safety and industrial hygiene principles in support of corporate objectives.

COMPETENCIES:

1. Formulates, recommends, implements and administers corporate policies, practices, rules and programs dealing with all phases of Environmental practices, occupational safety, health, accident prevention and industrial hygiene.
2. Insures the application of Environmental Practices at TOTO facilities.
3. Insures the Investigation of employee accidents to determine cause, determine and implement corrective action and monitor for effectiveness.
4. =Participates in Developing Programs and procedures that help reduce the environmental impact of manufacturing products and processes throughout the company.
5. Develops and implements programs and procedures that reduce the frequency of work-related accidents and injuries with emphasis on aggressive prevention efforts for on-the-job accidents and injuries.
6. Ensures corporate compliance with applicable laws and regulations dealing with the environment, occupational safety, health and industrial hygiene matters.
7. Responsible for being the primary contact person and liason with Workers Compensation Insurance Carrier.
8. Completes and distributes reports to incidents and injuries to various recipients.
9. Oversees security team and security of facilities.
10. Coordinates and evaluates severe weather drills
11. Completes various company, federal and state compliance forms monthly, quarterly, yearly, and as needed.
12. Manages and administers training programs associated with Environmental Management System, occupational safety and health, including programs in fire prevention and emergency response, first aid and cardiopulmonary resuscitation (CPR), hearing conservation, respiratory protection, and hazardous material control.
13. Supervises and performs on-site inspections to audit physical conditions and safe work practices.
14. Provides counsel to supervisors and managers and acts in a consulting capacity on environmental, safety, health and industrial hygiene matters.
15. Manages the compilation of accidents statistics, maintains accident records, as well as report and distribute appropriate reports.
16. Reviews accident reports to identify patterns of injury and to determine whether unsafe conditions contributed to the accident; advises departments of trends in injuries and proper safety procedures that may result in reduction of injuries; provides department with information that will aid in reducing accidents and improve safety.
17. Coordinates the corporate Environmental Management Program and Safety program including monthly safety committee meetings, general awareness, OSHA compliance and other Environmental regulation compliance.
18. Publishes new or revised policies, rules and practices, standards and procedures; and publishes investigation and inspection reports, training guides and materials, and general correspondence.
19. Oversees the supervision of Personal Protective Equipment (PPE) programs for safety glasses, foot protection, etc., emphasizing worker education and compliance.
20. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.

SPECIFICATIONS:

Degree from accredited college in Environmental, Occupational Safety & Health Engineering or other related area. A minimum of (5) yrs of progressive experience. Excellent technical knowledge of Environmental Management, safety and industrial hygiene principles. Demonstrate excellent analytical, supervisory, interpersonal, verbal, and written communication skills. Ability to work effectively in a diverse work group.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Location: New York, NY
Employee Type: Part-Time
Industry: Manufacturing
Manages Others: No
Job Type: Sales
Experience: At least 1 year
Post Date: 09/30/2019
Contact Information: Jose Lopez

MAJOR FUNCTION:

Customer Service focused within showroom that contributes to the achievement of short and long-range objectives established in the showroom plan through professional presentations and above expected customer service.

COMPETENCIES:

1. Must have excellent people skills, outgoing personality, and extremely reliable.
2. Previous experience demonstrating a technical product.
3. Professional appearance and works well with others on a team.
4. Some cleaning and lifting needed.
5. Occasional nights required, up to two a month.
6. Makes customers feel welcome and provide excellent customer service.
7. At initial contact with customer to determine needs and interests.
8. Provide knowledgeable presentations of original customer’s request for product and complimentary products using description that focuses on function and comfort of the individual.
9. Suggest complimentary products to the original request that would enhance functionality and comfort.
10. Be prepared to counter customer objections..
11. Handle routine maintenance, housekeeping and other miscellaneous duties that are not performed in some other manner.
12. As appropriate, complete detailed reports to include achievements, findings and suggestions for improvement.
13. Complete and maintain all paperwork associated with necessary reports to manager.
14. Recommend changes to procedures or products’ layout that would enhance showroom’s performance.
15. Perform additional duties as needed or requested by manager to operate store.

SPECIFICATIONS:

Associate’s degree or 60 credits in business or design related studies. Working knowledge of Microsoft Office mainly Excel, Access and Power Point. Familiarity with iPad and social media. Strong verbal, written communications and customer relations skills mandatory

Able to work five days per week; Monday through Friday from 1 pm to 5 pm.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Location: Atlanta GA  30260
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Marketing
Experience: At least 3 years
Post Date: 08/27/2019
Contact Information: Jose Lopez

MAJOR FUNCTION:

Experience managing social media channels as well as analyzing and reporting from a social media measurement and listening tool. Experience coordinating and executing tradeshows and meetings. This role requires superior organizational skills with attention to detail and accuracy with the ability to oversee multiple projects simultaneously and manage budget while maintaining a high level of patience and creativity. Support other various projects as directed.

1. Responsible for day to day activities on social channels including posting, monitoring, listening, analyzing, reporting and replying to customer content.
2. Works with supervisor, PR and agency to develop strategies for social media, influencers and other social media activities.
3. Plan and execute tradeshow deliverables for multiple shows: staff registration, space selection, staff attendance logistics, work with exhibit company to refine floor plans to produce cost effective plans and troubleshooting.
4. Coordinates the events and social media budgets and maintain fiscal responsibility.
5. Responsible for all sponsorship activities including events and promotions.
6. Assist planning and execution of internal and external sales meetings.
7. Handle ordering of promotional items and maintaining inventory.
8. Maintain industry partnerships and associations.
9. Maintain online literature site, track leads, fulfillment and report on current levels.
10. Copywriting and proof reading as needed for all content to ensure correct grammar, style and consistent with TOTO brand message.
11. Maintain collection of past publications.
12. Handle multiple projects and meet strict deadlines in a fast-paced environment.
13. Responsible for supporting various departments as outlined by supervisor with project coordination and completion.
14. Exceptional computer skills including Microsoft Office suite.

REQUIREMENTS:

Degree in Marketing, Communications or related field and at least 2-4 years of related experience. Must have strong project management and communication skills. Experience working on Mac platform preferred. Able to travel to sales meetings and major tradeshows 3-4 times a year.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Location: Morrow, GA  30260
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: No
Job Type: Engineering, Manufacturing
Experience: At least 5 years
Post Date: 04/10/2019
Contact Information: Jose Lopez

MAJOR FUNCTION:

Support and technical point of contact for the Project engineers and Vendors. Schedule preparation, pre-planning and resource forecasting for engineering and other technical activities. Assists  with installs, builds, tests, repairs and equipment modifications.

COMPETENCIES:

1. For all TOTO personnel within area of responsibility, obtains maximum benefit through: organization, training and leadership.
2. Performs system designing, planning, budgeting, fabricating and installing.
3. Responsible for new system development and implementation.
4. Develops process and initiates process improvements.
5. Creates and assists in training of production/ maintenance employees and in updating technical documentation.
6. Observes and recommends improvements to enhance safety practices and procedures.
7. Assists Senior Project Engineer / Manager for projects involving process improvements.
8. Ensures activities are in accordance with local, state and federal laws as well as TOTO policy and procedures.
9. Upgrades current skills and knowledge of technology improvements.
10. Exchanges information with vendors and suppliers to improve production.
11. Assists in ensuring a safe work environment by maintaining and communicating good safety practices.
12. Responsible for process improvement throughout the production sections of TOTO USA, Inc.
13. Maintains daily contact with project engineers, management and production personnel informing them of system improvements.
14. Maintains frequent contact with vendors, suppliers and service providers; and attends conferences and symposiums as appropriate to exchange information and maintain technical competence

REQUIREMENTS:

Degree in Electrical Engineering, Mechanical Engineering, Industrial/Manufacturing Engineering, Architectural or a related field. At least (5) years level of project management experience in design and building of industrial equipment projects. Required knowledge of Auto CAD 2D and understanding both US inches and metric units.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Morrow, Georgia

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

• Regularly required to stand, use hands/fingers, to handle, twist or feel.
• Frequently required to walk, stoop, kneel or crouch.
• Ability to speak and/or listen.
• Occasionally required to sit.
• Lifting up to 55lbs as required in job and SOP.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Repetitive bending/pulling.
• Repetitive movements of fingers, hands, wrists and arms.

WORK ENVIRONMENT:

The work environment consists of an indoor manufacturing facility with controlled environment. Heat, humidity and barometric pressure can fluctuate depending on area of plant. Depending on job, exposure to odors, fumes, sounds and product may require the use of Personal Protective Equipment(PPE) including, but not limited to, protective gloves, ear protection, eye protection and safety shoes.

Ideal candidates will be able to perform with the above requirements/conditions and have the following:

• High school diploma, GED or equivalent.
• Six months assembly or production related experience.
• Basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals)
• Ability to read and comprehend basic written instructions and procedures.
• Must have mechanical capability.

Interested candidates should contact Human Resources by email at hr.tus@toto.com for additional information. EOE