Careers

Location: Hawaii
Employee Type : Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Technical Support
Experience: At least 5 year(s)
Post Date: 04/17/18
Contact Information : Jose Lopez

MAJOR FUNCTION:

Handle calls, e-mails, and other correspondence from customers related to but not limited to Washlet/Neorest products.  Customer Site Visits for Washlet and Neorest repairs. When necessary, provides technical assistance to customers, potential customers, sales, distributors, manufacturer representatives, etc. related to proper installation, product features, specifications, and applicable products to meet designated specifications.

COMPETENCIES:

1. Responds to customer telephone and email inquiries regarding installation problems or malfunctions as well as provide step by step instructions to alleviate problems or malfunctions.
2. Organizes RGA database for patterns and trends and submit a monthly report.
3. Makes sure all products have been replaced and are accurate on chart.
4. As appropriated, provides specifications of company products to architects, engineers, manufacturer representatives, field sales, etc.
5. Compiles claim data in order to form trend analysis as well as make product improvements.
6. Provides documentation to customers and regulatory agencies denoting product specifications in order to verify compliance with local and state codes.
7. Explains products and features to customers, potential customers, architects, engineers, plumbers, distributors, etc.
8. Provides field support to customer and sales in order to evaluate claims due to quality, faulty installation, etc.
9. Evaluates company products in accordance to certification standards.
Provides input on installation manuals for new and improved product and input on packaging specifications of company products for vendors.
10. Trains new sales managers, customer service, manufacturer representatives, distributors, etc. on company products; and assists Product Engineering Manager as needed

SPECIFICATIONS:

Has a minimum of (5) years exp as a service and repair plumber. Plumber’s license desirable, but may be waived with adequate exp.  Excellent verbal and written communication skills. Comfortable working  with a personal computer and in an Office environment.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to jlopez@toto.com for consideration. Resumes without salary requirements will not be considered.

EDUCATIONAL SPECIFICATIONS:

Microsoft Office Required: YES
Preferred Educational Level: BACHELOR'S 
List any Additional Skills, Software, or Experience Required/Preferred below:
Degree in Sales, Marketing or related field, or at least (3) years of industry experience. Strong interpersonal, presentation, verbal, and written communication skills are a must.

Sources, initiates and maintains sales and marketing efforts for large national accounts such as hotel chains, fast food, residential/commercial developers etc. in accordance to sales goals.

COMPETENCIES:

• Sources and initiates sales with large national accounts.
• Makes sales calls and presentations to introduce the company, its products and product capabilities.
• Follows up on sales calls, quotes, negotiates terms and closes on contracts.
• Monitors and insures orders are received timely by project.
• Investigates and mitigates customer complaints to satisfactory conclusion between customer and company.
• Support each Regional Sales Team as needed and communicates effectively to clients.
• Coordinates with Regional Sales Team when National Accounts affect their territory.
• Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
• Maintains up-to-date information concerning sales prices, availability of product, production schedules, profit contribution, sales policies, sales trends, and status of current orders to meet marketing objectives and assure the company satisfies customer requirements to the greatest practical extent.
• Maintains memberships and participation in association and affiliated industry groups.
• Develops and maintains large national accounts and landmark projects.
• Maintains daily contact with engineers, architects, general contractors, developers, etc.
• Maintains frequent contact with decision makers of national chains, Sales Managers, Director of Business Development, and Executive Sales Team.

DIMENSIONS:

No supervisory responsibilities. Budget and Administrative responsibilities required.

Regular travel for buisness purposes.

Location: Fairburn, 30213
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Inside Sales, Customer Service
Experience: At least 3 years
Post Date: 03/08/2018
Contact Information: Margaret Brown

MAJOR FUNCTION:

Provides support (phone, email, and live chat) to manufacturer representatives, distributors, company sales representatives, consumers and internal employees. Efficiently utilizes systems and resources for: stock status, purchase order processing/inquiries, purchase order changes, delivery dates, and application of product.

COMPETENCIES:

1. Resolves product/service problems and provides follow-up to ensure satisfactory resolution.
2. Utilizes various systems (JDE, web based order management tools, shipment tracking/freight estimation tools) to efficiently process purchase orders, track shipments, and review supply/demand.
3. Understands different shipping options and the customer requirements to effectively communicate specific shipping requirements for specialized services.
4. Proficient product knowledge to effectively answer customer inquiries regarding: key features, function and benefits of products, sales program knowledge required related to sales discount and freight.
5. Remains diligent in reviewing and understanding: product bulletins, sales bulletins, and lead times; as well as maintains a working knowledge on product warranties, spare parts, and components.
6. Works with Account Analysts to ensure all claims are processed in a timely manner.
7. Provides accurate, courteous and timely information when responding to customer concerns, comments, and/or questions.
8. Performs other duties as assigned.

SPECIFICATIONS:

(2 to 3) years of customer service experience / inside sales support are required. Must possess excellent interpersonal, verbal, and written communication skills. Exposure to a CRM tool, or similar software, would be a plus.

SUPERVISORY RESPONSIBILITY:

None

If you meet these qualifications, please submit your resume and cover letter including salary requirements to mbrown@toto.com for consideration. Resumes without salary requirements will not be considered. EOE.

Morrow, Georgia

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Regularly required to stand, use hands/fingers, to handle, twist or feel.
• Frequently required to walk, stoop, kneel or crouch.
• Ability to speak and/or listen.
• Occasionally required to sit.
• Lifting up to 55lbs as required in job and SOP.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Repetitive bending/pulling.
• Repetitive movements of fingers, hands, wrists and arms.

Work Environment:

The work environment consists of an indoor manufacturing facility with controlled environment. Heat, humidity and barometric pressure can fluctuate depending on area of plant. Depending on job, exposure to odors, fumes, sounds and product may require the use of Personal Protective Equipment(PPE) including, but not limited to, protective gloves, ear protection, eye protection and safety shoes.

Ideal candidates will be able to perform with the above requirements/conditions and have the following:

• High school diploma, GED or equivalent.
• Six months assembly or production related experience.
• Basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals)
• Ability to read and comprehend basic written instructions and procedures.
• Must have mechanical capability.

Interested candidates should contact Human Resources by email at humanres@totousa.com for additional information. EOE