Careers

Location: Fairburn GA  30213
Employee Type: Full-Time
Industry: Claims
Manages Others: Not Specified
Job Type: Analyst
Experience: At least 3 years
Post Date: 06/24/2020
Contact Information: Nicole Neco

REQUIREMENTS:

Two to three (2 to 3) years of customer service, account management, claims or equivalent required. Must possess excellent interpersonal, verbal, and written communication skills, strong and accurate data entry and analytical skills required along with a solid understanding of basic accounting principles. Exposure to a CRM tool, or similar software, would be a plus.

MAJOR FUNCTION:

Assist with maintaining a quality receivable portfolio by processing all approved claim requests, SSR credit requests and resolve outstanding short-pays and chargebacks. Provides support via phone, email, to manufacturer representatives, distributors, company sales representatives, and internal employees. Efficiently utilizes systems and resources for: reviewing, processing, and documenting all transaction requests.

COMPETENCIES:

Claims Processing:

• Analyze and research claims to be received via the established workflow/approval processes in Salesforce.
• Validate/verify claim prior to issuing credit.
• When applicable, request approval and/or additional information from the customer and/or sales personnel.
• Process credits and verify that they are applied to the appropriate accounts and/or invoices.
• Provide Credit Invoice to Customers – (via email and attach to Salesforce claims request)
• If a claim request is rejected, add detailed reason for rejection in Salesforce.

Freight Claims:

• Obtain proof of delivery and process freight claims.
• If a freight claim is valid, provide JB Hunt freight claims details for them to file with the carrier.
• All communications/documentation to be attached to the claim request in Salesforce.

Returned Goods Authorization (RGA):

• Process requests for Returned Goods Authorization (RGA); initiate returns and inspections with internal departments and external sources.
• If TOTO is paying for the product to be returned, provide JB Hunt necessary info to coordinate the return with the customer. Also, copy the customer and the originator of the claim in Salesforce.
• If the customer is paying for the product to be returned, provide the customer and the originator of the claim in Salesforce the RGA for the requested product.
• Follow-up on outstanding RGAs communicate as necessary to relevant departments depending on the status of the RGA (pending receipt of product from customer, received in warehouse, etc...).
• All communications/documents to be attached to the claim request in Salesforce.

Overage, Shortages, Damages:

• Research and process customer claims of damage and/or shortage on various modes of transport.
• For Damage, review documentation provided by carrier and/or customer that documents damage at the time of delivery.
• Verify if damage is covered by WDA or a credit should be processed.
• For Shortages, review POD and/or Contact Distribution Center to validate shortage via a cycle count and/or they will contact the customer to obtain additional information.
• All communications/documents to be attached to the claim request in Salesforce.

• Requests to be received via Salesforce – research price invoiced and validate shipment prior to issuing credit.
• All communications/documents to be attached to the claim request in Salesforce.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to Nicole Neco for consideration. Resumes without salary requirements will not be considered. EOE.

Location: Atlanta GA  30260
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Marketing
Experience: At least 10 years
Post Date: 01/29/2020
Contact Information: Nicole Neco

MAJOR FUNCTION:

Ensures the maximum profitability and growth of the company through the enhancement of the company brand by effectively directing marketing strategies, planning, and marketing communication.

COMPETENCIES:

1. Develops the short and long term branding forecasts and prepare the marketing plan, strategy, and implementation procedures.
2. Directs the development and implementation of all advertising and promotional programs and materials for the company to include all forms of media relations.
3. Determines and recommends marketing mix ingredients including regional and national advertising, promotional campaigns, trade shows, video production and cooperative programs with distributors to fulfill corporate goals.
4. Directs the development, implementation and maintenance of all branding programs to include cooperation with customers and distributors.
5. Directs the graphic design and interactive communications teams, to include brochures, graphics projects, photography, and other creative services, and manages all interactive projects (Websites, video, intranet and graphic assets) with team members.
6. Oversees and participates in activities designed to keep the public informed and ensures that public relations efforts meet needs, objectives, and policies of the company.
7. Directs the marketing research efforts related to competitors, new and existing products, potential and existing markets and other areas as needed.
8. Directs development of market channels, pricing, and positioning strategies for all product lines.
9. Oversees the qualitative and quantitative research, process mapping for data collection and analysis, competitive tracking, vertical market segmentation evaluation and analysis, and other related activities.
10. Assists in establishing corporate marketing objectives and strategies in conjunction with senior staff members.
11. Collaborates with Sales Planning, Manufacturing, Business Planning and other departments on new/improved product development to create effective and timely branding strategies.
12. Supports and administers practices and procedures within company and mandated policies regarding safety, training, and general guidelines within TOTO.
13. Ensures that all documentation and procedures are maintained in regards to ISO policies relating to Environment Management System and Quality Management System.
14. Establishes and maintains appropriate communications internally and externally as appropriate.

REQUIREMENTS:

Degree in Marketing Communications field. At least (10) yrs of previous work experience in marketing planning, communications, medias relations and strategy for a small to midsize company. Must be highly proficient with equipment, systems, software and programs related to marketing and branding field.

If you meet these qualifications, please submit your resume and cover letter including salary requirements to Nicole Neco for consideration. Resumes without salary requirements will not be considered. EOE.

Location: Atlanta GA  30260
Employee Type: Full-Time
Industry: Manufacturing
Manages Others: Not Specified
Job Type: Marketing
Experience: At least 5 years
Post Date: 10/30/2019
Contact Information: Nicole Neco

MAJOR FUNCTION:

Assists Marketing Director with overall marketing strategy including: MarComm activities, tradeshows, advertising, retail merchandising and planning. Overseas marketing coordinator activities and responsible for strategy and development of corporate showroom program.

1. Assist in development and preparation of marketing strategies of short term and long term plan and strategy to support sales forecasts for the company’s product lines.
2. Manages the development and implementation of all advertising and promotional programs and materials for the company.
3. Recommends marketing mix ingredients including regional and national advertising, promotional campaigns, trade shows, video production and cooperative programs with distributors to fulfill corporate goals.
4. Manages marketing services to support sales and customer service functions.
5. Manages all policies and programs under the cooperative assistance programs for distributors.
6. Works with Public relations Manager to insure public relations efforts and objectives are met.
7. Manages market research efforts related to competitors, new and existing products, potential and existing markets and other areas as needed.
8. Manages the development of market channels, pricing, and positioning strategies for all product lines.
9. Oversees the qualitative and quantitative research.
10. Collaborate as appropriate with other departments such as but not limited to manufacturing, engineering, Sales Planning and Product Planning on new improved product development.

REQUIREMENTS:

Degree in Marketing, Communications or related field. At least 5 years of experience in a marketing communications field. Experience managing exmployee(s) and communicating/developing relationships with sales team. Proficient in Microsoft Office. Ability to travel to tradeshows and sales meetings 20%

If you meet these qualifications, please submit your resume and cover letter including salary requirements to Nicole Neco for consideration. Resumes without salary requirements will not be considered. EOE.

Morrow, Georgia

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

• Regularly required to stand, use hands/fingers, to handle, twist or feel.
• Frequently required to walk, stoop, kneel or crouch.
• Ability to speak and/or listen.
• Occasionally required to sit.
• Lifting up to 55lbs as required in job and SOP.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Repetitive bending/pulling.
• Repetitive movements of fingers, hands, wrists and arms.

WORK ENVIRONMENT:

The work environment consists of an indoor manufacturing facility with controlled environment. Heat, humidity and barometric pressure can fluctuate depending on area of plant. Depending on job, exposure to odors, fumes, sounds and product may require the use of Personal Protective Equipment(PPE) including, but not limited to, protective gloves, ear protection, eye protection and safety shoes.

Ideal candidates will be able to perform with the above requirements/conditions and have the following:

• High school diploma, GED or equivalent.
• Six months assembly or production related experience.
• Basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals)
• Ability to read and comprehend basic written instructions and procedures.
• Must have mechanical capability.

Interested candidates should contact Human Resources by email at hr.tus@toto.com for additional information. EOE