As facility managers and commercial property leaders navigate rising operational demands, aging infrastructure, and increasing customer expectations, one reality becomes clear: the public restrooms of yesterday can’t effectively meet the needs of today. Fortunately, the solution isn’t starting from scratch — it’s futureproofing your facilities with scalable, connected IoT systems from TOTO in collaboration with Machine Q and GP Pro.
At TOTO, we believe that technology should serve people first. Our IoT Smart Restroom ecosystem doesn’t just make operations more efficient — it helps businesses provide a more thoughtful, inclusive, and responsive experience for every guest who walks through their doors.
Because when you upgrade your public restrooms, you’re not just installing fixtures. You’re investing in human dignity, safety, and care.
TOTO’s smart restroom ecosystem, helps businesses prepare for what’s next by leveraging real-time data, predictive analytics, and cloud-based dashboards. The result? Long-term savings, higher customer satisfaction, and a restroom experience built for the future.
What Is an IoT Smart Restroom?
An IoT smart restroom connects restroom fixtures — like TOUCHLESS faucets, flush valves, and soap dispensers by TOTO — to a centralized data system that tracks performance, usage, and maintenance needs. TOTO’s award-winning ECOPOWER® technology is engineered with built-in micro-turbines that generate power with every use, with IoT-enabled models sending data wirelessly through the cloud for immediate visibility to optimize performance and action.
This isn’t just tech for tech’s sake. The TOTO system is an end-to-end solution that empowers facility managers to eliminate guesswork, reduce downtime, extend the life of high-traffic restrooms, and increase consumers' satisfaction with their public restroom experience, regardless of where they travel for work or play.
Image Alt Text: A modern commercial restroom features TOTO IoT-enabled fixtures, including TOUCHLESS smart faucets and connected flush valves.
Long-Term ROI: Reducing Operational Costs Over Time
One of the strongest cases for smart restroom upgrades is financial. Manual restroom checks are labor-intensive and reactive. IoT systems allow for proactive, efficient employment management that reduces labor hours, avoids unnecessary maintenance, and extends the lifespan of assets.
Real-Time Alerts Prevent Bigger Issues
With IoT, facilities teams receive alerts about low supplies, equipment issues, operational irregularities, or patrol health challenges, before they escalate. Instead of learning about them later from consumer complaints, your team gets ahead of the issue.
Self-Sustaining Power Cuts Battery Costs
TOTO’s ECOPOWER® flush valves and faucets generate their own energy during use, eliminating the need for hard wiring or disposable battery replacement. It’s an investment that pays dividends in both cost savings and sustainability.
Centralized Data Improves Staff Efficiency
From shift-to-shift management to long-term planning, the GP Pro KOLO® Smart Monitoring System dashboard allows teams to direct labor where it’s actually needed, optimizing staffing and eliminating unnecessary checks.
Scalable Infrastructure: Designed to Grow with Your Business
Our IoT ecosystem was built with modular scalability in mind. Whether you manage one building or multiple high-traffic facilities across a large campus or the country, the system flexes with your needs.
Modular Device Integration
Start with essential touchless TOTO fixtures, then scale with GP PRO devices and third-party integrations — all visible in one intuitive dashboard. KOLO®’s open architecture ensures future compatibility as your facility evolves.
Data That Grows Smarter Over Time
The more the system is used, the more valuable the insights become. Usage heatmaps, maintenance history, and performance metrics guide smarter decisions on layout, fixture types, and facility design.
Flexible for Any Industry
Trusted by Hartsfield-Jackson Atlanta International Airport — the busiest airport in the world — TOTO’s IoT system is ideal for arenas, office campuses, universities, hospitals, and more. Whether you serve travelers, tenants, patients, students, or customers, the same scalable infrastructure helps maintain the highest standards at any size.
Supporting Sustainability Goals
IoT isn’t just about efficiency — it’s about meeting the growing demand for eco-conscious infrastructure. TOTO’s connected fixtures directly support ESG goals and LEED certification efforts.
Lower Water Consumption
IoT-enabled ECOPOWER® high-efficiency faucets and flush valves, toilets, and urinals optimize water use by measuring exact usage by location, shift, and even by individual fixture.
Reduce Product Waste
Instead of replacing products on a timer, custodians can refill dispensers only when needed, preventing unnecessary refill cycles and reducing both product and packaging waste.
Off-Grid Power
No batteries. No direct power lines. ECOPOWER® products are self-sustaining, minimizing energy usage and ensuring your sustainability story is more than just words.Further, if a facility’s Internet service is lost and WIFI communication is disrupted between a TOTO IoT-enabled plumbing product and the IoT monitoring system, or an IoT hardware issue occurs, the TOTO smart-sensor flush valves, faucets, and soap dispensers continue to function properly as high-performance plumbing products with no loss or disruption in functionality.
Futureproofing Through Predictive Maintenance
Maintenance is no longer about reacting to breakdowns — it’s about preventing them altogether. With IoT sensors embedded into each unit, we can provide real-time system health updates that enable predictive maintenance.
Advanced Sensor Monitoring
Each unit includes five essential sensors (turbine, solenoid, sensor, capacitor, and backup battery). When something’s off — like a drop in water pressure or a faulty component — the system flags it before it fails.
Uncover Hidden Issues
In one case at a major airport, slow turbine speeds pointed to a deeper water supply line issue caused by multiple airlines using water at the same time. Without IoT data, that root cause might have remained undiagnosed for months.
Extend Product Lifespan
By addressing minor issues early, TOTO’s IoT-enabled system helps extend the life of every fixture — saving money on replacements and reducing waste.
Improving Facility Accessibility and Code Compliance
As commercial properties seek to meet ADA and Universal Design standards, IoT plays a critical role in creating responsive, inclusive environments. Because the real power of smart restrooms isn’t just in the data — it’s in how that data helps protect people, reduce health risks, and improve everyday comfort.
Stall Check and Assistance Alerts
Facilities can enable safety features that detect when a person has remained in a stall too long, triggering a welfare check — an essential safeguard in all high-traffic restrooms.
In one circumstance, someone passed out in a restroom stall at a major sports arena. Thanks to TOTO’s IoT-enabled smart alert system, staff were notified, and emergency help arrived. A life was saved. This is the kind of value that can’t be measured in dashboards or spreadsheets.
Data-Informed Layout Optimization
IoT usage heatmaps show which fixtures are used most often, guiding better design for ADA compliance and customer flow. This ensures equal access and operational efficiency.
Smarter Universal Design
TOTO’s selection of ADA-compliant commercial wall-hung urinals and toilets offer flexibility in mounting height, allowing designers to create sleek, consistent, and accessible layouts without compromising aesthetics.
Peace of Mind in Healthcare Settings
TOTO’s IoT fixtures are playing a growing role in healthcare settings, where hygiene and reliability are non-negotiable. Features like welfare check alerts can offer added layers of protection — especially in bathrooms that serve elderly, post-operative, or at-risk individuals.
Infection Control
By enabling automated faucet purges and laminar flow tracking, facilities can ensure water lines remain clean and biofilm-free — reducing bacterial risk for immunocompromised patients.
Hygiene Validation
IoT systems help facilities confirm handwashing protocols and faucet usage, offering insights that improve infection control without extra oversight.
Patient Safety
Soft “welfare check” features provide safety data. If a patient spends too much time in a stall or doesn’t activate the faucet for expected hygiene cycles, an alert can notify staff discreetly — offering extra reassurance for caregivers and patients alike.
Building Trust in High-Stakes Environments
High-functioning public restrooms are an important part of your brand story. They have a critical impact on customer satisfaction. For businesses across every industry, from dining to commercial hospitality, the restroom is often one of the last touchpoints a guest experiences before leaving. A dirty, smelly restroom with inoperable fixtures and water leaking onto the floor can turn customers away and discourage them from returning to your establishment.
Your public restroom can either reinforce trust — or erode it.
TOTO’s smart system helps ensure:
- No more embarrassing outages or supply shortages
- No more long wait times due to inefficient cleaning
- No more guesswork for maintenance teams
- No more unaddressed emergencies
It’s a system built not just for convenience — but for trust, safety, and lasting impressions.
The Business Case for Action
In today’s market, forward-thinking facility leaders seek ways to cut costs, meet regulatory standards, and align with sustainability goals — all while delivering a superior customer experience. TOTO’s IoT smart restroom ecosystem checks all the boxes.
It’s more than a set of smart fixtures. It’s a future-proof platform that adapts to your needs, grows with your business, and delivers measurable ROI from day one.
Ready to Get Smarter?
From commercial high-rises and college campuses to airports and stadiums, the future of restroom management is connected, intelligent, and data-driven.
TOTO’s IoT ecosystem isn’t just future-ready — it’s your competitive advantage today.
