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TOTO Customer Support

Please contact TOTO by completing the Customer Service Contact Form or via the email links below.

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Choose a Subject
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  • Accessory
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IoT Product Information
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  • Washlet Neorest Installation
  • Washlet Neorest Troubleshoot, Replacement Parts, Maintenance
  • Washlet Neorest Warranty
  • Washlet Neorest Features and Functions
Preferred Method To contact
  • Preferred Method To contact
  • Phone
  • Email
Best Time To contact
  • Best Time To contact
  • Morning
  • Evening

Contact TOTO

General Customer Service

1-888-295-8134
custservice@toto.com
Hours: 8 a.m.-8 p.m. ET
Monday-Friday

To purchase replacement parts, or for assistance with locating a TOTO showroom or product literature, press 3 when prompted.

Sales Support

1-888-295-8134
Hours: 8 a.m.-5:30 p.m. ET
Monday-Friday

For assistance with product selection, registering your new TOTO product/s, pre- and post-sales support, order status and inventory questions, press 5 when prompted.

Tech Services

1-888-295-8134
techsupport@toto.com
Hours: 8 a.m.-8 p.m. ET
Monday-Friday

For product technical support, including assistance with troubleshooting and installation, or to file a warranty claim, press 4 for Tech Services.

To expedite warranty or repair related issues please have your proof of purchase on hand prior to contacting us. Note: Warranty is only extended to the original purchaser of the product.

After Sales Service

1-888-295-8134
Hours: 11 a.m.-7 p.m. ET
Monday-Friday

For technical assistance, or to schedule a service appointment for your TOTO WASHLET or NEOREST products, press 6 when prompted.

Contact Address

TOTO USA, Inc.
1155 Southern Rd
Morrow, GA 30260

International Inquiries

(001) 770-282-8686

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