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TOTO Customer Support

Please contact TOTO by completing the Customer Service Contact Form or via the email links below.

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Choose a Subject
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  • Accessory
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Presales Support
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IoT Product Information
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  • Online TOTO Authorized Retailer Inquiry
  • IoT Product Information
  • General Troubleshoot & Replacement Parts, Maintenance
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  • General Product Warranty
  • Washlet Neorest Installation
  • Washlet Neorest Troubleshoot, Replacement Parts, Maintenance
  • Washlet Neorest Warranty
  • Washlet Neorest Features and Functions
Preferred Method To contact
  • Preferred Method To contact
  • Phone
  • Email
Best Time To contact
  • Best Time To contact
  • Morning
  • Evening

Contact TOTO

General Customer Service

1-888-295-8134
custservice@toto.com

For general product inquiries or assistance locating a TOTO authorized showroom, press "3" when prompted.
Hours: 8AM to 8:00 PM EST -
Monday to Friday

Sales Support

Hours: 8AM to 5:30PM EST -
Monday to Friday

For all other inquiries including sales support, order status and inventory questions, press "5" when prompted.

Tech Services

1-888-295-8134
techsupport@toto.com
Hours: 8AM to 8PM EST -
Monday to Friday

For technical support or warranty issues, press "4" when prompted.

When emailing techsupport@toto.com for warranty related issues, please attach your proof of purchase to expedite warranty related issues. Note: Warranty is only extended to the original purchaser of the product in question.

After Sales Service

1-888-295-8134
Monday to Friday
For WASHLET or NEOREST repairs, issues, or support,
Press "6" when prompted.

Contact Address

TOTO USA, INC.
1155 Southern Road
Morrow, Georgia 30260

International Inquiries

(001) 770-282-8686

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